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PUBLISHER: IDC | PRODUCT CODE: 1307900

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PUBLISHER: IDC | PRODUCT CODE: 1307900

Worldwide and U.S. Employee Experience Software and Services Forecast, 2023-2027

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PAGES: 20 Pages
DELIVERY TIME: 1-2 business days
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This IDC study provides a sizing of the employee experience (EX) software and services markets in 2022, with a 2023-2027 forecast. Historical and forecast revenue data is shown for the total worldwide and U.S. markets. 2023 is the third time IDC has conducted a five-year forecast for the EX software and services market. The forecast is based on 2022 and 2023 actual estimates and is forecast from 2022-2023 to 2027. EX is considered an "extraction plus" market at IDC and is based on trackers as well as net-new revenue estimates assessed through surveys and consensus discussions. Refer to the Definitions section for further detail.

Product Code: US50732223

IDC Market Forecast Figure

Executive Summary

  • 2023 Heralds Skills-Based Retention and Expanded Personalization
    • Forecasting Long-Term Growth with Moderate Acceleration

Advice for Technology Suppliers

  • The Drive for AOP Is Accelerating
  • From Insights to Action … and Automated Calls to Action
  • The Changing Tech Stack
  • Employee Experience Has More Room to Grow
  • Advice from Across the Market

Market Forecast

  • Worldwide and U.S. EX Software and Services Market

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Organizations Will Need to Balance Their Need for Agile Adaptability with Employees' Need for Stability
      • AOP Will Give Employees a Sense of Influence and Stable Growth in a Constantly Changing Organization
      • Calls for Cross-Functional Data Unity Will Grow Louder Uniting Stakeholders, But Diverging Pathways
      • EX Will Link to and Support Strategic Business Competencies
    • Inhibitors
      • Economic Change Will Affect Organizations Unevenly Across Industries Causing Unique Change Factors
  • Significant Market Developments
    • The EX Market Is Developing Buyer Journey Maturity
  • Changes from Prior Forecast

Market Definition

  • Market Category Definitions

Methodology

  • Software
  • Services
  • Net New

Related Research

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Jeroen Van Heghe

Manager - EMEA

+32-2-535-7543

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Christine Sirois

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+1-860-674-8796

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