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European Unified Communications as a Service Market Shares, 2020: Vendors Shaping 2020

Published: | IDC | 11 Pages | Delivery time: 1-2 business days


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European Unified Communications as a Service Market Shares, 2020: Vendors Shaping 2020
Published: October 22, 2021
Content info: 11 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents

The IDC Market Share examines the European UC&C vendor landscape, with breakdowns for the various technologies and services that constitute this market: UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and unified communications as a service (UCaaS). The study outlines trends in market shares and provides recommendations for market players."UCaaS presents strong opportunities in Europe as businesses are opening up to the prospects of migrating voice to cloud. However, success in this market involves assisting businesses with their migration processes, having the flexibility to address wide-ranging needs, and offering a trusted channel to buy solutions from," said Oru Mohiuddin, research manager, IDC European Unified Communications and Collaboration.

Product Code: EUR148158621

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

  • Offer Customer Support
  • Provide Rich Telephony Features
  • Ensure Reliability of Service
  • Offer Wider Regional Coverage
  • Focus on Security
  • Enable Integration and Work Through Partnership
  • Support Migration to Cloud
  • Consider Including Contact Center as Part of the Solution
  • Voice is Still Important in Business Communication

Market Share

Who Shaped the Year

  • Microsoft: Leading in the Market
  • RingCentral: Driving Growth Through Strategic Partnership
  • Cisco: Upgrading its Offerings
  • Avaya: Expanding its Public UCaaS Offerings
  • Alcatel-Lucent: Offering a Good Blend of Private and Public Cloud

Market Context

  • Significant Market Developments
    • Vendors Allowing the Option for "Bring in Your own Carrier"
    • UCaaS Players Develop More Options to Cater to Varying Business Needs
    • Channel Partners Play a Key Role in Go-to-Market
    • Downward Pricing Pressure
    • Vendors Bundling Contact Centers and UCaaS


  • Quantitative Data

Market Definition

  • Managed/Hosted Voice/UCaaS
    • Hosted Voice or Public Cloud UCaaS
    • Private Cloud UCaaS

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