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PUBLISHER: IDC | PRODUCT CODE: 1046383

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PUBLISHER: IDC | PRODUCT CODE: 1046383

Using IT Service Catalog to Boost Digital Business

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PAGES: 8 Pages
DELIVERY TIME: 1-2 business days
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This IDC Perspective examines the service catalog's opportunity, benefits, and challenges in positioning and packaging IT's core business value proposition. Whether you've prioritized running IT "as a business," aligning IT with its business customers, or being the IT service provider of choice for your enterprise's business, this study examines how the IT service catalog is a basic, fundamental necessity for the survival of the enterprise IT organization. "IT's service catalog is a fundamental necessity, with its effective implementation essential to the short- and long-term health and survival of IT organizations," says Bill Keyworth, adjunct research advisor with IDC's IT Executive Programs (IEP). "As such, the service catalog is IT's most important tool in establishing an expectation of business value."

Product Code: US48675822

Executive Snapshot

Situation Overview

  • Overview
  • Actionable Service Catalog
  • Setting Appropriate Expectations
  • Benefits of IT Business Service Catalog
    • Customer Focused
    • Cost Management
    • ROI Justification
    • Competitive Positioning
    • Alignment with Business Demand
  • Challenges of IT Business Service Catalog
    • Focusing on Business Services
    • Separating Technical Services
    • Simplifying Implementations
    • Premature ITIL Integration

Advice for the Technology Buyer

Learn More

  • Related Research
  • Synopsis
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