The Growing Importance of AI in Operations: European Perspectives from the Worldwide Future of Operations Survey

This IDC Perspective examines European results from IDC's Worldwide Future of Operations Survey, 2021. It explores the current and future role of artificial intelligence (AI) in operations, including in discrete manufacturing, process manufacturing, transportation and logistics, and utilities. "AI's potential to transform operations is mostly undisputed, yet real value has been difficult to extract. In the context of operations, the AI market remains challenging, especially relative to the hype that has been generated by the results achieved in the business-to-consumer world and the manufacturing industry. Nevertheless, AI holds a great deal of promise as a tool for helping deliver remote, autonomous, and lights-out operations as part of the next wave of improvements in operational excellence and resilience." - Practice Lead Jan Burian, Future of Operations, IDC Europe