IDC PlanScape: Integral Stakeholder-Focused Services for Future IT

This IDC study looks at the opportunities for the IT organization to understand the context for a diverse set of stakeholders, anticipate their future product and service needs, and align that insight with actionable strategies to enable the organization's success in its digital transformation journey."Looking to the future, technology decisions begin with empathy and consideration for all of the digital strategy stakeholders," said Alizabeth Calder, adjunct research advisor for IDC's IT Executive Programs (IEP). "To be successful in delivering future IT, it is incumbent on us to take an integrated, end-to-end view of the business ecosystem in order to serve our clients as well as the customers we serve on the clients' behalf."