PUBLISHER: IDC | PRODUCT CODE: 1082073
PUBLISHER: IDC | PRODUCT CODE: 1082073
Five Areas to Watch in UC&C for Technology Buyers
This IDC Perspective provides insight for technology buyers into five key areas that we feel will impact the worldwide unified communications and collaboration (UC&C) market in 2022 and beyond. "Expectations for the second half of 2021 were that many employees would return to the office, but the ongoing COVID-19 pandemic produced new variants that forced organizations to keep their employees mostly working from home. This continued mostly in the 1H22," said Rich Costello, senior research analyst, Unified Communications and Collaboration at IDC. "Meanwhile, the UC&C market and technologies continue to adapt and grow to meet these new work realities."
Executive Snapshot
Situation Overview
- Integrations of Communications with Business Processes, Apps, and So Forth Are Core Requirements for Organizations Today
- Consider the Benefits of a Bring-Your-Own-Carrier Approach
- Up to 50% of Enterprise UC&C Deployments Will Be Managed, in Whole or in Part, by Cloud-Based Management Solutions by 2023
- In a Unified Approach, 20% of U.S. Businesses Consider Employee Access to Informal Contact Center Features as a UC&C Decision Driver in 2022
- Evangelism of Ideation Rooms/Spaces/Hubs for Video and Collaboration Will Increase in 2022 and Beyond
Advice for the Technology Buyer
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- Related Research
- Synopsis
