IDC PeerScape: Lessons Learned from Implementing Conversational AI

This IDC PeerScape discusses best practices for businesses implementing conversational AI, collected from organizations that are using conversational AI for internal and external self-service use cases. "As conversational AI has entered mainstream use, organizations that are just starting out on their journey can benefit from the experience of those that have been implementing this technology for the past few years," said Hayley Sutherland, research manager, Conversational AI and Intelligent Knowledge Discovery at IDC. "From processes to resources to key technical capabilities, these lessons learned can help other businesses get the most value out of conversational AI."