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Japan Unified Communications and Collaborative Workspace Forecast, 2022-2026

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This IDC study provides the actual performance for the Japan unified communications (UC) and collaborative workspace market in 2021 and market forecasts for the period 2022-2026. IDC categorizes the market into four solution segments and provides an analysis and forecast for each market size. The four segments are the IP telephony (IPT) market, the IP conferencing systems market, the IP contact center (IPCC) systems market, and the collaborative workspace market. The spread of the COVID-19 infection and the outbreak of the Russia-Ukraine War have also affected this market, and the market forecast used in this study has taken into account the impact of and outlook for the COVID-19 pandemic and the Russia-Ukraine War as of the end of April 2022. In 2021, this market grew at a high rate as a result of the penetration of telecommuting and hybrid work in user companies."To ensure the continued growth of the Japan UC and collaborative workspace market, IT suppliers should improve and expand the digital workspace scope of application, support the efforts to improve employee experience (EX) to enhance corporate value, and develop new business opportunities by reexamining the voice communication added values, and continuously examine ways to improve digital workspace utilization in Japan," says Saki Ota, Software And Security senior market analyst, IDC Japan.

Product Code: JPE48787922

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

  • Definition of the Japan UC and Collaborative Workspace Market
  • Japan UC and Collaborative Workspace Market Revenue Forecast by Solution Segment
    • IP Telephony Market
    • IP Conferencing Systems Market
    • IP Contact Center System Market
    • Collaborative Workspace Market
  • Japan UC and Collaborative Workspace Market: Cloud Service Status

Market Context

  • Drivers and inhibitors
    • Drivers
      • Establish a Work Environment Based on a Digital Workspace and Develop Use Cases to Improve Productivity
      • Deregulation to Promote Digitalization of Operations
      • Momentum for the Formulation of Human Capital Disclosure Rules
    • Inhibitors
      • Supply Chain Disruptions due to the COVID-19 Pandemic and International Instability
      • Relaxation of Behavioral Restrictions and Increase in Face-to-Face Work due to Shift to "With Corona" Policy
  • Significant Market Developments
    • Advancement of Digital Workspace Utilization
    • Easing on Legislation and Regulations to Expand the Scope of Digital Workspace Application
    • Changes in Employee Workstyles, Evaluations, Hiring Methods, and Skill Requirements due to Enhanced DX Initiatives
  • Changes from Prior Forecast

Market definition

  • Japan Unified Communications Market
  • Japan Unified Communications and Collaboration Workspace Market Classification


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