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PUBLISHER: IDC | PRODUCT CODE: 1141947

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PUBLISHER: IDC | PRODUCT CODE: 1141947

European Unified Communications as a Service Market Shares, 2021: Vendors Shaping 2021

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PAGES: 11 Pages
DELIVERY TIME: 1-2 business days
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The IDC Market Share examines the European unified communications and collaboration (UC&C) vendor landscape, with breakdowns for the various technologies and services that constitute this market: UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and unified communications as a service (UCaaS). The study outlines trends in market shares and provides recommendations for market players."UCaaS continues to be a dynamic market, but providers need to develop a structured approach to acquire customers. It is important to develop sophisticated features and ensure high-quality voice services that integrate with businesses' operational environments. Moreover, providers need to support the migration process and work closely with partners," said Oru Mohiuddin, senior research manager, IDC's European Enterprise Communications and Collaboration.

Product Code: EUR149750722

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

  • Develop Extended Market Reach
    • Prioritize Customer Life-Cycle Management
    • Work With Channel Partners for Market Success
  • Assure Customers of Smooth Migration Processes
    • Support Migration to Cloud
    • Offer Hybrid Deployment
  • Provide High-Quality Services and Sophisticated Features

Market Share

Who Shaped the Year

  • Microsoft Dominates the Market
    • Cisco Expands its Cloud Calling Capabilities
    • RingCentral Targets On-Premises Clients as They Migrate to Cloud

Market Context

  • Significant Market Developments
    • Voice is Still Important in Business Communication
    • UCaaS Players Develop More Options to Cater to Varying Business Needs
    • Vendors Allowing Businesses to Bring Their Own Carriers
    • Growing Reliance on Channel Partners for Market Reach
    • Channel Partners Developing Their Own Niches
    • Pricing Remains Afloat
    • Vendors Combining Contact Centers and UCaaS as Part of the Same Package

Methodology

  • Quantitative Data

Market Definition

  • Managed/Hosted Voice/UCaaS
    • Hosted Voice or Public Cloud UCaaS
    • Private Cloud UCaaS

Related Research

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Jeroen Van Heghe

Manager - EMEA

+32-2-535-7543

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Christine Sirois

Manager - Americas

+1-860-674-8796

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