Amdocs Is on the Move

This IDC Market Note delves into the key issues facing Amdocs as the company navigates its ongoing business diversification strategy and product/technology shifts to cloud native. Amdocs is an industry veteran with deep roots in the telecom sector, nearly synonymous with operations support system/business support system offerings for telcos around the world. Amdocs' trajectory has largely mirrored the variations in the fortunes of the telecom industry. "Amdocs has not only weathered the storms unleashed by the pandemic but come through stronger," said Shiv Putcha, adjunct research director, IDC Asia/Pacific. "The major story of the post-pandemic Amdocs is that the company is diversifying beyond its core telecom segment. The new direction for Amdocs is born of the company's response to several macro trends, such as 5G, artificial intelligence/machine learning in the network, automation, the metaverse, cloud and edge compute, and others. However, the new direction is also the result of an increasingly complex and fragmented competitive landscape," he added.