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Utilities Smart Customer Operations Quarterly Update: April-June 2023

PAGES: 18 Pages
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This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer care and billing events; smart metering, conservation and energy-efficiency initiatives, and sustainability projects; digital transformation; major flexibility, electric vehicle (EV), and battery energy storage projects; and generative AI (GenAI) initiatives in 2Q23."Unpredictability has become the name of the game among utilities. The events of the past two years have changed the game. While more immediate matters such as supply security, demand efficiency, and tariff impacts on energy consumers are drawing attention from long-term initiatives, contingent factors such as extreme drought and catastrophic weather events are vivid reminders that climate is a non-linear process that must be addressed with extreme urgency. Utilities will continue to prioritize their net-zero journeys and sustainability efforts, with affordability being of paramount importance," said Gaia Gallotti, associate research director, IDC Energy Insights.

Product Code: US49143523

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 2Q23
    • Demand and Prices
      • Oil Prices
    • Electricity Prices
  • Utilities and GenAI
  • M&As, Agreements, Reorganizations, and Major Business Developments, 2Q23
    • Iberdrola, Spirax-Sarco Invest in Norway's Kyoto Group
    • NIE Invests $3.7B into Network Resilience
    • EDP Investment Brings Mixergy to Portugal
  • Customer Care and Billing, 2Q23
    • Kaluza Completes OVO Energy Australia Customer Migration
    • PG&E Delivers Home Energy Reports to Customers via Oracle Utilities Opower Solution
    • Gentrack, Water Authority of Fiji Partner for Transformation
    • U.S. City of Columbia Extends Agreement with Hansen Technologies
    • Bidgely Partners with Moro Hub to Deliver AI-Powered Energy Insights
    • Netze BW Launches Smart Submetering Pilot in Germany
  • Smart Metering, 2Q23
    • PVVNL Chose IntelliSmart to Install 6.7M Smart Meters in India
    • Airtel, Secure Meters to Deploy 1.3M NB-IoT Smart Meters in India
    • Tauron Invests in 600,000 Smart Meters and Grid Modernization
    • RG&E to Install 700,000 Smart Meters
    • Brazil's Copel Reached 500,000 Smart Meters Milestone
    • Peru Advances Smart Metering
    • Finland's Caruna Starts Next-Gen Smart Meter Rollout
  • Conservation and Energy-Efficiency Initiatives and Sustainability Projects, 2Q23
    • Octopus Energy Creates Solar Street with East London Community
    • Energinet Introduces Blockchain-Based Green Energy Certificate Platform
    • LichtBlick, 50Hertz, Granular Energy Launch Pilot for Transparency in Green Electricity
    • Iberdrola to Use Generac Grid Services' Concerto to Support Grid Stability
    • Generac Grid Services Supporting the AlectraDrive @Home EV Initiative
  • Digital Transformation, 2Q23
    • Iberdrola Launches Advanced Smart Assistant
    • Smart Meter Data to Drive Development of a Tariff "Engine" in the U.K.
    • VERBUND Deploys Digital Commissioning Software for Energy Storage Risk Reduction
    • Bidgely Releases Hourly Grid-Monitoring Distributed Energy Tool
    • Calisen to Acquire Advizzo
    • Gentrack, Evergen Partner on Advanced Energy Solutions
    • Schneider Electric Launches Zeigo
  • Major Flexibility, EV, and Battery Energy Storage Projects, 2Q23
    • EV Charging at Home with Zaptec for Ostrom Customers
    • OVO Energy Launches Kaluza-Powered EV Charging Plan
    • EDF Joins Landis+Gyr, LCP Delta to Test Flexibility Tech in the U.K.
    • RWE Begins Construction on 220MW Frequency-Stabilizing Battery System
    • Enel X Deploys Battery Swapping VPP in Taiwan
    • EDF Renewables UK signs Wartsila to Build Sixth Grid-Scale Energy Storage Project
    • Tesla Expands Powerwall Market by Opening Orders in Spain
    • Morocco Eyes EV Battery Gigafactory
    • South Korean eMobility Majors Join Forces in the U.S. for EV Battery Gigafactory
    • Minespider Launches Advanced Open Battery Passport
    • Glencore Plans to Build Europe's Biggest Battery Recycling Plant
    • BMW, E.ON Connect EVs and Grid with Smart Charging Solution
    • Siemens to Acquire Mass-Tech Controls' EV Division
    • India to Get Its First V2G System
    • ABB E-Mobility Unveils HVC360 Fleet Charging Solution
    • ALD, ChargePoint Deepen Cooperation to Target Corporate Fleets
  • Utilities and GenAI, 2Q23
    • Dubai's Dewa Pilots ChatGPT to Boost Digital Services
    • Salesforce Launches AI Cloud
    • Salesforce's Einstein GPT for Field Service Available in Beta
    • ServiceNow Expands GenAI Offerings with Now Assist for Virtual Agent
    • Google Cloud, KPMG Launch Generative AI Collaboration
    • Google Cloud Expands Partnership with Twilio to Improve CX with GenAI
    • HCLTech, Google Cloud Expand Partnership on Generative AI
    • Siemens, Microsoft Partner on Generative AI


Learn More

  • Related Research
  • Synopsis
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Jeroen Van Heghe

Manager - EMEA



Christine Sirois

Manager - Americas


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