Worldwide Collaborative Applications Forecast, 2024-2028: AI, Multimodality, and Multiplayer Workspaces

This IDC study looks at the evolution and future advances in the collaborative applications market, specifically how we connect, meet, collaborate, work, and form community and the evolving metrics of delivering value through working together. This includes a significant focus on artificial intelligence's role in evolving collaborative applications. This study includes a focused view on team collaboration applications, enterprise community applications, conferencing, virtual events, and email applications. These software applications cross customer experience and employee experience and are foundational in creating a new generation of digital era metrics based on customer outcomes - and the road to getting there."Collaboration is becoming more multimodal and will start to feel like an AI-enhanced multiplayer game," according to Wayne Kurtzman, research vice president for Social, Community, and Collaboration Applications at IDC. "The evolution of the intelligent collaborative workspace will feature AI "teammates" and videoconferencing that feels lifelike. Collaboration platforms will get better at bridging languages, cultures, and learning styles. AI will change our businesses to leverage creativity, innovation, and application integrations to drive new efficiencies and innovation at scale. IDC expects the worldwide collaboration applications market to more than double to $78 billion by 2028."