Cover Image
Market Research Report

Worldwide and U.S. Business Process Outsourcing Services Forecast, 2018-2022

Published by IDC Product code 240680
Published Content info 22 Pages
Delivery time: 1-2 business days
Price
Back to Top
Worldwide and U.S. Business Process Outsourcing Services Forecast, 2018-2022
Published: May 3, 2018 Content info: 22 Pages
Description

This IDC study updates the analysis presented in Worldwide and U.S. Business Process Outsourcing Services Forecast, 2017-2021 and provides a forecast of spending (customer expenditures) for the 2018-2022 period as well as key changes from the prior forecast, an analysis of industry and market trends, key market drivers and inhibitors, and significant market developments."The worldwide BPO market growth has been stable over the past few years, growing at a five-year compound annual growth rate (CAGR) of approximately 4-5%. RPA has played a key role in the market as buyers look to automate the low-hanging fruit and shift their focus to more strategic work, hopefully upskilling or reskilling their employees. For BPO providers to be successful moving forward, their end-to-end offerings need to showcase the value of automation and how enabling technologies, like machine learning and prescriptive analytics, can support that over time," says Ali Close, research manager, Finance and Accounting, BPaaS, and Analytics Services.

Table of Contents
Product Code: US42631018

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

  • Worldwide BPO Services Spending Forecast by Region
  • U.S. BPO Services Revenue and Growth, 2014-2022
  • Worldwide BPO Services Spending Forecast by Key Horizontal
  • U.S. BPO Services Spending Forecast by Key Horizontal

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Operational Excellence
      • Economies of Scale
      • Digital Transformation
    • Inhibitors
      • Regulatory Compliance
      • Data Privacy and Security
  • Significant Market Developments
    • Key Buyer Trends
  • Changes from Prior Forecast

Market Definition

  • Business Process Outsourcing
  • Key Horizontal Business Process Outsourcing Services
    • Human Resources Business Process Outsourcing Services
      • Distinction Between HR Business Process Outsourcing and HR Processing Services
    • Procurement Business Process Outsourcing Services
    • Finance and Accounting Business Process Outsourcing Services
      • Exceptions and Exclusions
    • Customer Care Business Process Outsourcing Services

Methodology

Related Research

Back to Top