IDC FutureScape: Worldwide Digital Transformation 2020 Predictions

This IDC study provides IDC's top 10 predictions for digital transformation for 2020."Direct digital transformation (DX) investment is growing at a compound annual growth rate (CAGR) of 17.5% from 2020 to 2023 and is expected to approach $7.1 trillion as companies build on existing strategies and investments, becoming digital-at-scale future enterprises. Organizations with new digital business models at their core are successfully competing in the digital platform economy," according to Shawn Fitzgerald, research director, Worldwide Digital Transformation Strategies. "Our 2020 digital transformation predictions represent continued thought-leading perspectives on the emergent trends we see through 2025."

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers
• Predictions: Impact on Technology Buyers
  • Prediction 1: By 2024, Leaders in 50% of G2000 Organizations Will Have Mastered "Future of Culture" Traits Such as Empathy, Empowerment, Innovation, and Customer and Data Centricity to Achieve Leadership at Scale
    • Associated Drivers
    • IT Impact
    • Guidance
  • Prediction 2: By 2022, Empathy Among Brands and for Customers Will Drive Ecosystem Collaboration and Co-Innovation Among Partners and Competitors That Will Drive 20% Collective Growth in Customer Lifetime Value
    • Associated Drivers
    • IT Impact
    • Guidance
  • Prediction 3: By 2024, with Proactive, Hyperspeed Operational Changes and Market Reactions, AI-Powered Enterprises Will Respond to Customers, Competitors, Regulators, and Partners 50% Faster than Their Peers
    • Associated Drivers
    • IT Impact
    • Business Impact
    • Guidance
  • Prediction 4: By 2023, 50% of Organizations Will Neglect Investing in Market-Driven Operations and Will Lose Market Share to Existing Competitors That Made the Investments, as Well as to New Digital Market Entries
    • Associated Drivers
    • IT Impact
    • Guidance
  • Prediction 5: By 2021, New Future of Work Practices Will Expand the Functionality and Effectiveness of the Digital Workforce by 35%, Fueling an Acceleration of Productivity and Innovation at Practicing Organizations
    • Associated Drivers
    • IT Impact
    • Guidance
  • Prediction 6: By 2023, DX Spending Will Grow to Over 50% of All ICT Investment from 36% Today, with the Largest Growth in Data Intelligence and Analytics as Companies Create Information-Based Competitive Advantages
    • Associated Drivers
    • IT Impact
    • Guidance
  • Prediction 7: By 2025, 80% of Digital Leaders Will Devise and Differentiate End-Customer Value Measures from Their Platform Ecosystem Participation, Including an Estimate of the Ecosystem Multiplier Effects
    • Associated Drivers
    • IT Impact
    • Guidance
  • Prediction 8: By 2020, 60% of Companies Will Have Aligned Digital KPIs to Direct Business Value Measures of Revenue and Profitability, Eliminating Today's Measurement Crisis Where DX KPIs Are Not Directly Aligned
    • Associated Drivers
    • IT Impact
    • Guidance
  • Prediction 9: Driven Both by Escalating Cyberthreats and Needed New Functionality, 65% of Organizations Will Aggressively Modernize Legacy Systems with Extensive New Technology Platform Investments Through 2023
    • Associated Drivers
    • IT Impact
    • Guidance
  • Prediction 10: By 2023, Enterprises Seeking to Monetize Benefits of New Intelligence Technologies Will Invest Over $265 Billion Worldwide, Making DX Business Decision Analytics and AI a Nexus for Digital Innovation
    • Associated Drivers
    • IT Impact
    • Guidance

Advice for Technology Buyers

External Drivers: Detail

• The Age of Innovation: Driving the Future Enterprise
  • Description
  • Context
• Accelerated Disruption: Navigating Business Challenges as Volatility Intensifies
  • Description
  • Context
• The Platform Economy: Competing at Hyperscale
  • Description
  • Context
• Intelligence Everywhere: AI's Opportunity and Implications
  • Description
  • Context
• Rising Customer Expectations: More Convenience, Customization, and Control
  • Description
  • Context
• The Future of Work: Agile, Augmented, Borderless, and Reconfigurable Description
  • Context
• Economies of Intelligence: AI, Human, and Organizational "Learning" Fuels Asymmetrical Advantage
  • Description
  • Context

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• Related Research