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Market Research Report

Japan Business Process Outsourcing Services Forecast, 2018-2022

Published by IDC Product code 357082
Published Content info 14 Pages
Delivery time: 1-2 business days
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Japan Business Process Outsourcing Services Forecast, 2018-2022
Published: May 8, 2018 Content info: 14 Pages

This IDC study is a translation of the Japanese document. It analyzes the Japan BPO services market outlook and trends as defined by IDC, and summarizes the forecasts for the four main service segments that comprise the market, which are human resources BPO services, customer care BPO services, finance and accounting BPO services, and procurement BPO services. Furthermore, the study also includes IDC recommendations for BPO services vendors. While manpower shortage grows more and more serious in Japan, changes are also taking place in the values required in BPO services following progress in digital transformation (DX). "Influenced by the growing trend to position BPO services as a part of business process reengineering, Japan BPO services vendors should make free use of new and old technologies and approaches, such as robotic process automation and data-oriented approach, and actively collaborate with other vendors, including overseas vendors, to increase their BPO services revenue," says Seiichiro Yoshii, senior market analyst, IT Services, IDC Japan.

Table of Contents
Product Code: JPE42875318

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

  • Japan Human Resources BPO Services Market
  • Japan Customer Care BPO Services Market
  • Japan Finance and Accounting BPO Services Market
  • Japan Procurement BPO Services Market
  • Other BPO Services Markets
    • Other Horizontal BPO Services
    • Industry-Specific (Vertical) BPO Services
    • Business Process as a Service

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Evolution and Penetration of Automation Technologies
      • Human Resources Demand and Supply
    • Inhibitors
      • Dependency on Shared Services Companies and Centralized Business Centers within Corporate Groups
      • Resistance toward Changes in Business Processes
  • Significant Market Developments
    • BPO Services are Increasingly Recognized as an Approach to Business Process Reengineering
    • Growing Demand for Comprehensive Support Covering Several Operations
    • Efforts in Overseas Offices and Foreign Languages Support Will Be Required
  • Changes from Prior Forecast

Market Definition


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