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Market Research Report

Worldwide Offshore-Based Horizontal BPO Services Forecast, 2019-2023

Published by IDC Product code 383619
Published Content info 21 Pages
Delivery time: 1-2 business days
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Worldwide Offshore-Based Horizontal BPO Services Forecast, 2019-2023
Published: November 20, 2019 Content info: 21 Pages
Description

This IDC study presents forecasts of spending (customer expenditures) for the offshore-based horizontal BPO services market for 2019-2023 that includes HR, finance and accounting, procurement, and customer care by four importing regions (United States, Canada, EMEA, and Asia/Pacific). This study includes advice to providers of BPO services, an analysis of key market and industry trends by importing markets, key market drivers and inhibitors, significant market developments, and highlights of key changes from the prior forecast. This study also updates the previous forecast published in Worldwide Offshore-Based Horizontal BPO Services Forecast, 2018-2022 (IDC #US43251218, November 2018)."BPO providers are faced with a gauntlet of challenges that include geopolitical instability, customer shift to new service models (e.g., cloud), increasing pressure to automate labor processes, and rising customer expectations of BPO providers to more clearly define and prove the benefits of the value of their services," says David Tapper, vice president, Outsourcing and Managed Cloud Services at IDC. "Key areas on which offshore BPO providers need to focus include clearly articulating and communicating the value of innovation, leveraging the impact of innovations for potential opportunities, highlighting the ability to aggregate and analyze multiple data sources, and driving the brand of digital operations."

Table of Contents
Product Code: US44652619

IDC Market Forecast Figure

Executive Summary

Advice for service providers

Market Forecast

  • Worldwide Offshore-Based Horizontal BPO Services Spending Forecast
  • Forecasts by Importing Regions
    • U.S. Offshore-Based Horizontal BPO Services Spending Forecast
      • Key Trends in U.S. BPO Services
    • Canada Offshore-Based Horizontal BPO Services Spending Forecast
    • EMEA Offshore-Based Horizontal BPO Services Spending Forecast
    • Asia/Pacific Offshore-Based Horizontal BPO Services Spending Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Optimizing Financial Management
      • Supporting Critical Business Needs
    • Inhibitors
      • Security
      • Substitution
  • Significant Market Developments
  • Changes from Prior Forecast

Market Definition

  • What Is Not Covered
    • Local Players
    • Captive and Channel Customer Expenditures
    • Offshore R&D/Engineering Services or IT Service Activities
  • Offshore Versus Nearshore
  • Offshore Versus Outsourcing
    • Offshore Player Versus Local Player Market
    • Total Offshore Market

Methodology

Related Research

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