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Market Research Report

Japan Business Process Outsourcing Service Providers Business Status 2017

Published by IDC Product code 535153
Published Content info 7 Pages
Delivery time: 1-2 business days
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Japan Business Process Outsourcing Service Providers Business Status 2017
Published: July 28, 2017 Content info: 7 Pages

This IDC study summarizes business trends among major providers in the Japan BPO services market. New technologies to support digital transformation (DX) continue to be introduced, with automation being a particularly noticeable trend. Meanwhile, some companies (mostly small to medium-sized providers) that were unable to respond to this trend have begun to go out of business or withdraw from the market. Further industry reorganization is expected."Japanese BPO service providers will need to leverage cutting-edge technologies and use personnel shortage resulting from the decreasing birthrate and aging population to create new business opportunities. Such companies will need to actively expand their businesses overseas, aim to participate in the global market, and prepare for the age of business process as a service (BPaaS) in Japan," says Seiichiro Yoshii, senior market analyst, IT Services, IDC Japan.This IDC study is a translation of the Japanese documen and is summarized to reduce the gap in time since the original version was published.

All of the following sections are, however, fully translated: IDC Opinion, Future Outlook, Essential Guidance, Synopsis.

Table of Contents
Product Code: JPE41750417

IDC Opinion

In This Study

Situation Overview

Future Outlook

  • Further Restructuring of Players in the BPO Services Market
  • Expanded Demand due to Changes in Circumstances Surrounding Workers in Japan
  • Changes to Roles of Overseas Locations

Essential Guidance

  • Use the Reality of the Decreasing Birthrate and Aging Population to Create Business Opportunities
  • Aim to Participate in the Global Market
  • Prepare for the Age of BPaaS

Learn More

  • Related Research
  • Synopsis
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