Market Research Report
Worldwide Contact Center Applications Software Forecast, 2018-2022: Cloud Reaching 50% by 2022
|Published by||IDC||Product code||551823|
|Published||Content info||13 Pages
Delivery time: 1-2 business days
|Worldwide Contact Center Applications Software Forecast, 2018-2022: Cloud Reaching 50% by 2022|
|Published: October 11, 2018||Content info: 13 Pages||
This IDC study provides an updated market sizing for the worldwide contact center applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a 5-year forecast (2018-2022)."Customer interactions in their entirety are being reevaluated for their contribution to the overall customer experience," says Mary Wardley, program VP, Customer Care and CRM. "Within digital transformation initiatives, building a differentiated customer experience through channel integration and contextual responses will be the leading requirements for contact center renovations over the next three years."