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IDC MaturityScape Benchmark: Omni-Experience Digital Transformation in Insurance in Western Europe, 2017

Published by IDC Product code 583759
Published Content info 11 Pages
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IDC MaturityScape Benchmark: Omni-Experience Digital Transformation in Insurance in Western Europe, 2017
Published: November 23, 2017 Content info: 11 Pages
Description

This IDC MaturityScape Benchmark serves as a quantified assessment for insurance IT and business executives in charge of the design and execution of digital business strategies."Insurance organizations that are able to deliver optimized and personalized experiences across different channels should be able to continually attract and grow loyalty with their customers and other stakeholders in the ecosystem and positively impact their business performance as a result. To achieve this, insurers must be open to embrace new digital capabilities that will help them move up the stages of the omni-experience maturity model," said Sabitha Majukumar, senior research analyst, IDC Financial Insights.

Table of Contents
Product Code: EMEA43207117

IDC MaturityScape Benchmark Figure

Executive Summary

Analysis of omni-experience digital transformation in insurance Maturity Benchmark Data

  • Stages of the Omni-Experience Digital Transformation in Insurance Maturity Framework
    • Survey Findings: Maturity Distribution Across Stages
  • Dimensions of the Omni-Experience Digital Transformation in Insurance Maturity Framework
    • Survey Findings: Maturity Distribution Across Dimensions
  • Evaluating Omni-Experience Digital Transformation in Insurance Maturity: Survivors and Thrivers
    • Survey Findings: Comparison of Survivors and Thrivers

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  • Related Research
  • Appendix
  • Methodology
  • Survey Respondent Segmentation
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