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Market Research Report

Utilities Smart Customer Operations Quarterly Update: January-March 2019

Published by IDC Product code 640134
Published Content info 13 Pages
Delivery time: 1-2 business days
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Utilities Smart Customer Operations Quarterly Update: January-March 2019
Published: May 7, 2019 Content info: 13 Pages

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines major customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 1Q19."Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience, and reducing cost to serve - and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, associate research director, IDC Energy Insights Europe.

Table of Contents
Product Code: US43674919

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 1Q19
    • Demand and Prices
      • Oil Prices
    • Electricity Prices
  • M&As, Agreements, Reorganizations, and Major Business Developments, 1Q19
    • First Utility Rebranded to Shell Energy, Offers 100% Renewable Energy
    • Vattenfall Acquires Dutch Energy Software Services Company Senfal
  • Customer Care and Billing, 1Q19
    • Millington Partners with FATHOM for Customer Service and Billing
    • Ohio City Enhances Utility Operations with Smart Grid for Water Solution
  • Customer Engagement, 1Q19
    • Centrica Expands Smart Home Energy Management Offerings
    • Molndal Energi Selects Eliq to Enhance Customer Engagement
    • Bixia Selects Partner to Enhance Customer Engagement
    • New York Launches New Water Efficiency Project
    • City of Waco Partners with WaterSmart Software for Smart Metering
    • Mitsubishi Electric Develops Visualization Technology for Use in Domestic Power Consumption Management
  • Smart Metering, 1Q19
    • TEPCO Reaches 20 Million Smart Meter Milestone
    • Utility Expands AMI Portfolio with 500,000 More Units
    • Oregon Utility Moves to $117 Million Smart Meter System
    • Con Edison Deploys Battery-Powered Natural Gas Detectors on Itron's Network
    • RGE, Itron Expand Work in Brazil
    • LP&L Chooses Itron to Deploy Smart Electricity Meters and Management Software in Texas
    • Philadelphia Selects Sensus for Advanced Metering Infrastructure Upgrade
    • French Utility to Digitize 70% of Water Meters
    • City of Columbia Adopts Cloud Solution for Smart Water Services
  • Digital Transformation, 1Q19
    • Qlik Acquires CrunchBot, Crunch Data to Augment Conversational Analytics Capabilities
    • Accenture Forms Alliance and Invests in P97 Networks
  • Major eMobility Agreements, 1Q19
    • E.ON Invests in Finnish Platform Provider for eMobility
    • BP Invests in Chinese EV Charging Platform
    • Singapore Unveils 30-Minutes-Full EV Charging Points
  • Smart City, 1Q19
    • Tampa Electric Company Signs with Itron for Smart Street Lighting Solution
    • ComEd, Itron Collaborate for Modernization of Smart Cities in Illinois
    • Madrid Kickstarts $19 Million Building Efficiency Project


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  • Related Research
  • Synopsis
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