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Market Research Report

Utilities Smart Customer Operations Quarterly Update: October-December 2018

Published by IDC Product code 640134
Published Content info 16 Pages
Delivery time: 1-2 business days
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Utilities Smart Customer Operations Quarterly Update: October-December 2018
Published: January 31, 2019 Content info: 16 Pages

This IDC Energy Insights Perspective analyzes worldwide smart customer operations in the energy sector and outlines major customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 4Q18. "Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience while reducing cost to serve, and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, research manager, IDC Energy Insights in EMEA.

Table of Contents
Product Code: US43346119

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 4Q18
    • Demand and Prices
      • Oil Prices
      • Electricity Prices
    • Energy-Efficiency Activities in 4Q18

New Market Developments and Dynamics

  • Customer Care and Billing, 4Q18
    • U.S. Signs Water Bill, Authorizing Nationwide Infrastructure Projects
    • Missouri American Water Launches Online Tool to Calculate Customer Bills
    • Enel Group Uses SAP Cloud Platform to Augment Billing Process
  • Customer Engagement, 4Q18
    • U.S. Utility Integrates Services with Nest, Google Smart Home Package
    • Southern California Launches $2.5 Million Lodging Efficiency Project
    • Hawaiian Island Launches Smart Home, Efficiency, and Clean Energy Projects
    • Consumer Awareness Remains Top Priority in Utility Efficiency Measures
    • Georgia Power, Itron Expand Collaboration with for Power Credit Demand Response Program
    • China, IEA to Boost Their Energy-Efficiency Goals
  • Smart Metering, 4Q18
    • North Carolina Expands Customer Base Under Intelligent Grid Operations
    • SSVEC Partners with Landis+Gyr for Advanced Metering Technology Upgrade
    • City of Dothan in Alabama Selects Aclara for Pilot Deployment Project of Combination Electricity, Water AMI
    • DEWA Automates Metering for 80.6% of Emirate's Customers
    • Runestone Upgrades Grid Communications for Advanced Metering
    • Costa Rica Electricity Cooperatives to Modernize Grid with Itron OpenWay Riva IoT Solution
    • DEWA to Install 270,000 New Smart Meters
    • Kuwait Launches New Smart Meter Project
    • Oman's Automatic Meter Reading Initiative Goes Live
    • Uzbekistan Signs Smart Meter Deal
    • Tochigi in Japan Pilots LORAWAN-Enabled Smart Gas Meters
    • Lithuania Pilots NB-IoT Smart Gas, Electric Meters
  • Digital Transformation, 4Q18
    • City of Waco Signs Contract with Itron to Improve Water Efficiency and Reduce Water Loss
    • Anglian Water Taps into AVEVA for Smart Water Solution
  • Major eMobility Agreements, 4Q18
    • Duke Energy Unveils Park and Plug EV Initiative
    • Enel X Deals with National Park for EV Network Rollout
    • EDF Energy Enters eMobility Partnership with Nissan
    • E.ON Optimizes EV Charging with New IT Backbone
    • Tritium to Expand Into EU, U.S. in New EV Charging Partnership
    • Audi, Hyundai, Jaguar, Mercedes-Benz Sign Up as Chargefox Rolls Out 350kW EV Charger Network
    • eMotorWerks, LO3 Energy Partner to Integrate EV Charging and Energy Trading
    • Ford, Volvo Team up with Baidu in China Autonomous Vehicle Push
    • New DC Fast Charging for Electric Vehicles in Singapore
    • Statkraft Buys Controlling Stake in German EV Charging Start-Up
    • Edinburgh Blazes Green Trail with New EV Infrastructure Plan
  • Smart City, 4Q18
    • Itron Smart City Challenge Improves Citizen Wellbeing in Glasgow, London


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