Market Research Report
Utilities Smart Customer Operations Quarterly Update: October-December 2018
|Published by||IDC||Product code||640134|
|Published||Content info||16 Pages
Delivery time: 1-2 business days
|Utilities Smart Customer Operations Quarterly Update: October-December 2018|
|Published: January 31, 2019||Content info: 16 Pages||
This IDC Energy Insights Perspective analyzes worldwide smart customer operations in the energy sector and outlines major customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 4Q18. "Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience while reducing cost to serve, and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, research manager, IDC Energy Insights in EMEA.