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Market Research Report

Chatbots, Artificial Intelligence, and Software Development: An Overview of Three Case Studies

Published by IDC Product code 643455
Published Content info 11 Pages
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Chatbots, Artificial Intelligence, and Software Development: An Overview of Three Case Studies
Published: May 21, 2018 Content info: 11 Pages
Description

This IDC Market Perspective examines practices in software development for chatbots used for the customer service, HR, and compliance use cases."While developers enjoy an embarrassment of riches with respect to developer tools used for chatbot development, they tend to gravitate a core cluster of chatbot development frameworks such as Amazon Lex, IBM Watson, Google's Dialogflow, and the Microsoft Bot Framework," said Arnal Dayaratna, research director, Software Development at IDC. "With respect to languages, developers evinced strong affinities for Python and Java. Separate from considerations about development languages and frameworks, organizations that pursued chatbot development concurred on the importance of customizing chatbots to reflect the specificity of their audiences and setting realistic expectations about return on investment."

Table of Contents
Product Code: US43767018

Executive Snapshot

New Market Developments and Dynamics

  • In This Study
    • Summary of Use Cases
    • Comparison of Chatbot Use Cases and Development Frameworks at a Glance
  • Customer 1: Real Estate Investment Firm
    • Technology Summary
    • Business Scenario
    • ROI
    • Development Frameworks and Methodologies
    • Key Challenges
  • Customer 2: Global Consumer Products Company
    • Technology Summary
    • Business Scenario
    • ROI
    • Development Frameworks and Methodologies
    • Key Challenges
  • Customer 3: Global Commercial and Investment Bank
    • Technology Summary
    • Business Scenario
    • ROI
    • Development Frameworks and Methodologies
    • Key Challenges

Advice for the Technology Supplier

  • Importance of Python and Java
  • Dominance of Amazon Lex, IBM Watson, Bebop, Dialogflow, and the Microsoft Bot Framework
  • Ubiquity of Facebook and WeChat as Deployment Platforms
  • ROI Measured in Enhancements to FTEs
  • Respect for Local and Regional Variations in Language, Dialect, and Knowledge

Learn More

  • Related Research
  • Synopsis
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