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IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Communications Service Provider

Published by IDC Product code 658213
Published Content info 28 Pages
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IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Communications Service Provider
Published: July 15, 2019 Content info: 28 Pages

This IDC communications service provider (CSP) digital transformation (DX) use case taxonomy is an update on the January 2018 document. It describes the most prominent use cases for digital transformation in the communication services industry. The use cases detailed in this document are the most prominent use cases, among many, that communications SPs will use to embrace digital transformation and leverage the 3rd Platform technologies, culture of innovation, and continual transformation that digital transformation represents. The tables in this document illustrate the hierarchical nature of IDC's use case taxonomy, making up, first, the digital mission of that industry and then the strategic priorities that support that mission, the programs that will be initiated to satisfy the priorities, and the DX use cases that we expect to see communications SPs initiate.

"These use cases will be critical for communications SPs to integrate into their own technology road map planning, as they develop a better understanding of digital transformation. Technology suppliers will use these use cases to better understand the needs of retailers and to better tailor their strategies and product plans to respond to the needs of retailers. Although this taxonomy addresses the communications services industry, these use cases emanate from our research into the communications SP landscape across seven subsectors: telecommunications carrier, mobile network operators, content and applications service provider (CASP), cable service provider, satellite broadcasting operator, fixed satellite service providers, and cloud communications service providers."Providers in each of these sectors are trying to digitally transform their businesses to deliver exceptional customer experiences and thrive into the future," says Courtney Munroe, group vice president of IDC Worldwide Telecommunications Research.

Table of Contents
Product Code: AP43420618

IDC's Worldwide digital transformation Taxonomy

digital transformation Taxonomy Changes for 2019

Taxonomy overview

  • Understanding and Using IDC's Digital Transformation Taxonomy


  • Telecommunications and DX
  • Digital Mission: Support and Enable Diverse, Connected Communities
  • Strategic Priority: Omni-Experience Customer Engagement
    • Program: Enabling Innovation Platforms
    • Digital Exploration Program: Hyper-Personalized Engagement
    • Program: Autonomic Conversational Engagement
  • Next-Generation Customer Care
  • Strategic Priority: Omni-Channel Commerce
    • Program: Experiential Retail
    • Program: Intelligent Order Fulfillment and Returns
  • Strategic Priority: Operational Scale and Agility
    • Program: Skills Transformation
  • Strategic Priority: Digital Supply Chain Optimization
    • Program: Extended Planning
    • Program: Digitally Optimized Fulfillment Operations
    • Program: Secure and Compliant Supply Chain
  • Strategic Priority: Communications SP Platform Availability
    • Program: Digital Innovation
  • Efficient Platform Operations
  • Strategic Platform Management

Learn More

  • Related Research
  • IDC Digital Transformation Spending Guide
  • Synopsis
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