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Market Research Report

Worldwide Customer Service Applications Software Forecast, 2019-2023: Market to Hit $15 Billion in 2023

Published by IDC Product code 738790
Published Content info 12 Pages
Delivery time: 1-2 business days
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Worldwide Customer Service Applications Software Forecast, 2019-2023: Market to Hit $15 Billion in 2023
Published: December 10, 2019 Content info: 12 Pages
Description

This IDC study provides an updated market sizing for the worldwide customer service applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a five-year forecast (2019-2023)."Increasingly, the customer's relationship with a brand and a brand's efforts on behalf of the customer are being discussed at the highest levels within organizations," says Mary Wardley, program VP, Customer Care and CRM at IDC. "However, the effort to create a comprehensive customer-handling initiative that includes the internal digital transformation process, changed business process, and the inclusion of employee experience is a multiyear process."

Table of Contents
Product Code: US45636919

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Customer Service Applications Expand Real Estate
      • Innovation Accelerators
      • Conversational AI Applications
    • Inhibitors
      • Customer Data Management Complexity
      • Channel/Interaction Increases
  • Significant Market Developments
  • Changes from Prior Forecast

Market Definition

Methodology

  • Historical and Forecast Market Values and Exchange Rates

Related Research

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