Market Research Report
Worldwide Customer Service Applications Software Forecast, 2019-2023: Market to Hit $15 Billion in 2023
|Published by||IDC||Product code||738790|
|Published||Content info||12 Pages
Delivery time: 1-2 business days
|Worldwide Customer Service Applications Software Forecast, 2019-2023: Market to Hit $15 Billion in 2023|
|Published: December 10, 2019||Content info: 12 Pages||
This IDC study provides an updated market sizing for the worldwide customer service applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a five-year forecast (2019-2023)."Increasingly, the customer's relationship with a brand and a brand's efforts on behalf of the customer are being discussed at the highest levels within organizations," says Mary Wardley, program VP, Customer Care and CRM at IDC. "However, the effort to create a comprehensive customer-handling initiative that includes the internal digital transformation process, changed business process, and the inclusion of employee experience is a multiyear process."