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Market Research Report

Making PaaS Smarter: The Role of Cognitive and AI Services

Published by IDC Product code 759994
Published Content info 10 Pages
Delivery time: 1-2 business days
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Making PaaS Smarter: The Role of Cognitive and AI Services
Published: December 17, 2018 Content info: 10 Pages

This IDC Market Perspective considers the role of cognitive and artificial intelligence services for enhancing traditional platform as a service (PaaS) and serverless application deployment environments."We see the incorporation of services alongside a PaaS environment as a key differentiator for vendors and a significant accelerator for developers building cloud-native applications," said Larry Carvalho, research director, Platform as a Service, IDC. "The vendors with the broadest and most complete portfolio of services are likely to have the best opportunity to monetize their PaaS environment."

Table of Contents
Product Code: US44512118

Executive Snapshot

New Market Developments and Dynamics

  • Introduction
  • Applications and AI/ML - Bringing Intelligence into Applications by Leveraging AI/ML Services
    • Business Gains from AI/ML in Applications
      • Insurance - NLP in Call Centers and Image Recognition for Claims Processing
      • Cross-Industry - Virtual Assistant for Customer Service Improvement
      • Cross-Industry - Predictive Analytics - eCommerce Website Recommendations
  • Industry Dynamics
    • Privacy Issues
    • Integration Issues: API Management for Combining Applications with Hosted AI Services

Advice for the Technology Supplier

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  • Related Research
  • Synopsis
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