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Market Research Report

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Transportation and Logistics

Published by IDC Product code 807117
Published Content info 29 Pages
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IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Transportation and Logistics
Published: March 14, 2019 Content info: 29 Pages
Description

This IDC study describes how the transportation industry is on a mission to digitally transform to create real-time service excellence."Companies in this industry generally understand what is involved in their digital journey and that begins with a common definition of the mission, strategic priorities, and programs so that individual projects or use cases support the overall objectives. Transportation leads other industries in terms of digital transformation of the customer experience but may lag behind in other areas," says Simon Ellis, vice president for Supply Chain.

Table of Contents
Product Code: US44890917

IDC's Worldwide Digital Transformation Taxonomy

Digital Transformation Taxonomy Changes for 2019

Taxonomy Overview

  • Understanding and Using IDC's Digital Transformation Taxonomy

Definitions

  • Transportation and Logistics
  • Digital Mission: Real-Time Service Excellence
    • Strategic Priority: Customer Service and Collaboration
      • Customer Service and Collaboration Program: Customer and Consumer Engagement
      • Customer Service and Collaboration Program: Iterative Innovation
      • Customer Service and Collaboration Program: Service Excellence
    • Strategic Priority: Real-Time Supply Chain
      • Real-Time Supply Chain Program: Digital Operations
      • Real-Time Supply Chain Program: Visibility and Risk Management
      • Real-Time Supply Chain Program: Global Trade and Regulatory Compliance
    • Strategic Priority: Asset and Resource Management
      • Asset and Resource Management Program: People Assets
      • Asset and Resource Management Program: Fixed and Mobile Assets
      • Asset and Resource Management Program: Digital Assets
    • Strategic Priority: Value-Added Services
      • Value-Added Services Program: Direct to Consumer
      • Value-Added Services Program: Mobile Services
      • Value-Added Services Program: Fixed Services

Learn More

  • Related Research
  • Synopsis
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