Market Research Report
IDC PlanScape: "New" Customer Centricity for Banking in Asia/Pacific
|Published by||IDC||Product code||912207|
|Published||Content info||15 Pages
Delivery time: 1-2 business days
|IDC PlanScape: "New" Customer Centricity for Banking in Asia/Pacific|
|Published: September 24, 2019||Content info: 15 Pages||
This IDC study explores 3rd Platform and other new technologies for changing previous customer centricity approaches or frameworks in Asia/Pacific banks. The focus of this study spans planning (why, what, and who) to designing (how) without being specific to certain technology solution vendors. IDC recommends:IDC Principles for Customer Centricity: Principles in designing a customer centricity blueprintIDC Development Method for Customer Centricity: Sequencing stages and steps for running customer centricity implementations"Customer centricity is not a new approach for creating a strategy, but with the 3rd Platform and other emerging new technologies, financial institutions must redefine their strategy with the 'new' customer centricity framework," says Handojo Triyanto, Senior Research Manager with Asia/Pacific IDC Financial Insights.