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Eight Ways AI Adds Value to Business Automation

Published by IDC Product code 932788
Published Content info 10 Pages
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Eight Ways AI Adds Value to Business Automation
Published: April 17, 2020 Content info: 10 Pages
Description

This IDC Perspective explores the eight ways artificial intelligence (AI) and machine learning (ML) can add value to business automation programs, and highlights how different vendors are looking to realize their potential. AI is a hot topic, and every software vendor - it seems - has an AI story. The intelligent process automation (IPA) technology space is no different from the rest of the software industry - every vendor is working with AI (and ML in particular) in some way, and every vendor wants to shout about their capabilities. However, the IPA space is complicated, and vendors across the space have widely differing areas of focus and approach."Every intelligent process automation vendor is keen to say they're leveraging AI in their tools and platforms, but in reality, there are very different ways that vendors today are applying AI and ML technologies," said Neil Ward-Dutton, VP of AI and Intelligent Automation Practices, IDC Europe. "Different applications of AI and ML have very different implications for automation practices, with different benefits and challenges."

Table of Contents
Product Code: EUR146192119

Executive Snapshot

Situation Overview

  • The Value of AI in Business Automation: Clarity Needed
  • A Reference Map for Applying Technology to Business Automation
  • Eight Ways AI/ML Technologies Can Add Value
  • Where Vendors Are Playing

Advice for the Technology Buyer

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