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Market Research Report

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Experiential Retail

Published by IDC Product code 947126
Published Content info 40 Pages
Delivery time: 1-2 business days
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IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Experiential Retail
Published: June 30, 2020 Content info: 40 Pages

This IDC study presents the key areas that are being digitally transformed, as retailers adopt new processes and technologies to underpin organizational change. This study defines the strategies, programs, and use cases that will be implemented, highlighting the benefits of moving from current processes to digitally transformed processes, and the technologies that will be required.Leslie Hand, group vice president, IDC Retail Insights, reports, "The pace for becoming more digital has accelerated because of a realization that the organizations that are thriving are those that are already more digitally mature. A leading U.S. grocer recently reported that COVID-19 advanced DX programs by two years ahead of schedule. Pivoting successfully required being digital in commerce, supply chain, sourcing, contact centers, and store operations. New strategies for resilient, contactless, and efficient business operations will drive increased digital investment for all retailers that intend to stay in business."

Table of Contents
Product Code: US44303120

IDC's Worldwide Digital Transformation Taxonomy

Digital Transformation Taxonomy Changes for 2020

Taxonomy Overview

  • Understanding and Using IDC's Digital Transformation Taxonomy


  • Retail
  • Digital Mission: Experiential Retail
    • Omni-Channel Commerce
      • Experiential Commerce
      • Intelligent Order Fulfillment and Returns
      • Augmented and Virtual Experience
    • Curated Merchandise Life-Cycle Management
      • Intelligent Product Design
      • Curated Product Assortment and Positioning
      • Product Innovation
    • Omni-Experience Customer Engagement
      • Next-Generation Customer Care
      • Customer Experience Analytics
      • Contextualized Experience
    • Digital Supply Chain Optimization
      • Supply Network Optimization
      • Optimized Fulfillment Operations
      • Supply Chain Accountability
    • Operational Scale and Agility
      • Mobile Enterprise
      • Connected Workforce
      • Secure Omni-Channel Operations
      • Profitability Optimization

Learn More

  • Related Research
  • IDC's Digital Transformation Spending Guide
  • Synopsis
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