Market Research Report
Utilities Smart Customer Operations Quarterly Update: April-June 2020
|Published by||IDC||Product code||952433|
|Published||Content info||13 Pages
Delivery time: 1-2 business days
|Utilities Smart Customer Operations Quarterly Update: April-June 2020|
|Published: July 27, 2020||Content info: 13 Pages||
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 2Q20."While the coronavirus pandemic represents a watershed moment on how companies go about their businesses, energy suppliers will continue and likely accelerate their efforts toward improving their customers' digital experience, automating meter-to-cash processes, and reducing their cost to serve," said Phevos Skalidis, research manager, IDC Energy Insights in Europe.