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Market Research Report

Japan Unified Communications and Collaborative Workspace Forecast, 2020-2024

Published by IDC Product code 960303
Published Content info 23 Pages
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Japan Unified Communications and Collaborative Workspace Forecast, 2020-2024
Published: September 8, 2020 Content info: 23 Pages
Description

This report provides the 2019 unified communications (UC)/collaborative workspace market performance and market forecast from 2020 to 2024. IDC categorizes the market into four solution segments: the IP telephony market, the IP conference system market, the IP contact center system market, and the collaborative workspace market. We also analyze and forecast the market size. The spread of the coronavirus infection (COVID-19) also affects this market, and the market forecast used in this study considers the impact and outlook of COVID-19 pandemic as of the end of March 2020. In 2019, the market expanded steadily because of the progress of workstyle reform in companies and orders for large projects for voice communication infrastructure and IP contact center systems. "In order for the Japan unified communications/collaborative workspace market to continue growing, it is important for technology suppliers to provide cloud services/support to promote telecommuting for small and medium-sized enterprises, as well as to examine new ways of proposing a workspace with intelligent support for AI-based contact centers and knowledge workers as the selling point," says Kei Manabe, group director, IDC Japan.

Table of Contents
Product Code: JPE45145520

IDC Market Forecast Figure

Executive Summary

Advice For Technology Suppliers

Market Forecast

  • Definition of the Japan UC/Collaborative Workspace Market
  • Japan UC/Collaborative Workspace Market Revenue Forecast by Solution Segment
    • IP Telephony Market
    • IP Conference System Market
    • IP Contact Center System Market
    • Collaborative Workspace Market
  • Japan UC/Collaborative Workspace Market: Cloud Service Status

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Increasing Demand for Productivity Improvement by Responding to Laws Related to Workstyle Reform
      • The Rise of Digital Transformation
      • Expanding Demand for Improved Customer Experience/Employee Experience
    • Inhibitors
      • Changes in Japan Economic Situation due to the Spread of COVID-19 Infection
      • Shortage of Workstyle Reform Consulting/Support Personnel
  • Significant Market Developments
    • Changes in the Japan IT Market Investment due to the Spread of COVID-19 Infection
    • Change in Workstyle and Automation Using AI/RPA
    • AI Pervasiveness, the Emergence of Intelligent Digital Assistance
  • Changes from Prior Forecast

Market Definition

  • Definition of the Japan Unified Communications Market
    • Changes to the 2020 Japan Unified Communications Market Definition
  • Japan Unified Communications/Collaborative Workspace Market Classification

Methodology

Related Research

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