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IDC FutureScape: Worldwide Artificial Intelligence 2021 Predictions

Published by IDC Product code 968065
Published Content info 19 Pages
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IDC FutureScape: Worldwide Artificial Intelligence 2021 Predictions
Published: October 27, 2020 Content info: 19 Pages
Description

This IDC study provides IDC's 2021 top 10 predictions for artificial intelligence (AI)."Artificial intelligence is the most disruptive innovation of our lifetime. AI is not just 'nice to have' anymore. The global pandemic has accelerated AI adoption, and it is becoming ubiquitous across all business processes," says Ritu Jyoti, program vice president, Artificial Intelligence Research at IDC. "AI solutions powered by machine learning, conversational AI, and computer vision are at the forefront of business resiliency, accelerated innovation, and transformative customer and employee experiences."

Table of Contents
Product Code: US46917020

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By 2022, Over 60% of Consumer-Focused AI Decisioning Systems in Finance, Healthcare, Government, and Other Regulated Sectors Will Include Provisions to Explain Their Analysis and Decisions
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 2: By 2023, Rather than Continue to Move Away from the Voice Channel, Over 30% of Organizations Will Have Added AI Capability to Their Inbound Call Handling Environment
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By 2024, 50% of Knowledge Workers Will Regularly Interact with Their Own AI-Enhanced Robot Assistant, Which Will Help Identify and Prioritize Tasks, Collect Information, and Automate Repetitive Work
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: By 2025, the Number of Data Analysts and Scientists to Adopt AutoML for the End-to-End Machine Learning Pipeline from Data Preparation to Model Deployment Will Triple
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 5: By 2024, AIOps Will Become the New Normal for IT Operations, with at Least 50% of Large Enterprises Adopting AIOps Solutions for Automating Major IT System and Service Management Processes
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: By 2026, 20% of All AI Solutions Will Be Closer to AGI - Leveraging Neuro-Symbolic Techniques That Combine Deep Learning with Symbolic Methods to Create Robust Humanlike Decision Making
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: By 2022, at Least 65% of G2000 Companies Will Leverage AI Tools Such as NLP, ML, and DL Businesswide to Enable 60% of Use Cases Across Areas Such as CX, Security, Facilities, and Procurement
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: By 2024, Over 30% of G2000 Companies Will Run AI Workloads Distributed More Evenly from Core to Edge to Cloud and Will Be Managed by AI Software Platform Providers, Making the Infrastructure "Invisible"
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 9: By 2023, 70% of Enterprises Will Run Varying Levels of Analytic and AI Models at the Edge, and 30% of Those Edge AI Applications Will Be Accelerated by Heterogeneous Accelerators
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: By 2023, 80% of G2000 Enterprises Will Invest in Internal Learning Platforms and Third-Party Training Services to Recapture Freed Employee Capacity and Address New Skill Needs Driven by AI Adoption
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • Strategic Innovation - Shaping the Future Enterprise Today
    • Description
    • Context
  • The Next Normal - Resilient Business and Operating Models
    • Description
    • Context
  • Intelligence Everywhere - Data Drives Action
    • Description
    • Context
  • Digital Platform - Ecosystems at Scale
    • Description
    • Context
  • Crisis of Trust - Meeting Rising Expectations
    • Description
    • Context
  • Customer Engagement Redefined - Safe, Secure, and Sustainable Digital Experience
    • Description
    • Context
  • The Learning Organization - Asymmetrical Advantage
    • Description
    • Context

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