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Market Research Report

Data in Action in the Canadian Marketplace: Making Better Customers

Published by IDC Product code 982479
Published Content info 16 Pages
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Data in Action in the Canadian Marketplace: Making Better Customers
Published: January 6, 2021 Content info: 16 Pages
Description

This IDC Perspective looks at data in action in the Canadian marketplace. The initial focus of this study was to assess the role that data plays in industry disruption. What we found is that Big Data and analytics, on its own, does not drive disruption. In the formative days of transformation, data takes a secondary role. Forces such as emerging technologies that create different processes or products and changing customer preferences and underlying market inefficiencies set the stage for shifting market share, relevancy, and long-term survival. A better way, a lower price, and superior products or services are the foundation of change.Data quickly follows the first stage of disruption. As a conventional business model begins to rebalance itself toward the needs and perceived value consumers hold, the opportunities data provides begin to appear."This document describes how data allows firms to build a direct bond with customers, to better understand the customer and create a better experience," says Mark Schrutt, strategic advisor, Innovation and Public Sector Research at IDC.

Table of Contents
Product Code: CA47049921

Executive Snapshot

Situation Overview

  • Change Is Coming
  • About This Document
  • The New Moneyball: Better Players
  • Changing How You Score
  • Competing Differently
  • Experience, Engagement, and Relevancy
  • Summary

Advice for the Technology Buyer

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  • Related Research
  • Synopsis
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