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Market Research Report

Air Traffic Control: The Managed SP Role in a Changing Service Provider Industry

Published by IDC Product code 986476
Published Content info 19 Pages
Delivery time: 1-2 business days
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Air Traffic Control: The Managed SP Role in a Changing Service Provider Industry
Published: February 5, 2021 Content info: 19 Pages

This IDC Market Perspective discusses the need for both enterprises and managed SPs to create a means by which both stakeholders can effectively and efficiently manage all IT and cloud resources in supporting all stakeholders, business process, geographies, and industry regulations involving new operating models for cloud (private, public, and hybrid). IDC refers to this as a business operations center, which incorporates new operational approaches (e.g., DevOps, SRE, and CI/CD), an intelligent multicloud management platform, a robust governance structure, and new organizational structures."Implementing a business operations center will help both enterprises and service providers achieve the level of efficiencies needed to maintain pace with an increasingly dynamic market," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Ensuring success in implementing a business operation center will require both enterprises and service providers to make fundamental changes to their organizational structures, incorporate an intelligent multicloud management platform, and create a mapping of the evolution of labor to capital in provisioning cloud services across competing providers involving managed SPs and their ecosystem of cloud service providers."

Table of Contents
Product Code: US44650419

Executive Snapshot

New Market Developments and Dynamics

  • Air Traffic Control: Move to Business Operations Center
    • Enterprise: New Sourcing and Organizational Structures
    • Strategic Factors Shaping Sourcing Strategy
  • Market Conditions
    • Enterprise Factors
    • Consumption: Market Factors Shaping Use of Cloud Services
  • Enterprise Sourcing Strategy Risks
    • Sourcing Options and Move to Business Operations Centers: Managed SPs and Cloud Service Providers
  • Factors Shaping Future Structure of Service Provider Industry
    • Customer Sourcing Service Requirements and Cost Impacts
      • Optimizing Service Delivery and Value
      • Business Requirements
      • Challenge of Multisourcing in Optimizing SLAs and Costs
  • Industry Structure and Evolution
    • Structure of Service Providers: Move to a Digital Services Supply Chain
      • Enterprise
    • Service Provider Ecosystem Evolution
      • Changing Roles and Responsibilities Across Ecosystem of Managed SPs and Cloud Service Providers
      • Mapping Evolution from Managed SP to Cloud Service Provider: Currency of Exchange
        • From Labor Centric to Capital Centric: Taking the "Managed" Out of Managed Cloud Services
  • Impact of Convergence of Client Sourcing Model with Service Provider and Ecosystem Evolution
  • Government Regulations Shaping Sourcing Strategy and Provider Industry
    • Liabilities and Litigation
    • Risks and Regulations
      • Economy and Societal Factors
      • Industry
      • Organizations and Firms
      • Individuals
    • Business Operations Center: Building Blocks for a Multicloud Operating Model

Advice for the Services Provider

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  • Related Research
  • Synopsis
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