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European Business Fixed Voice Platforms and Services Forecast, 2020-2024

Published: | IDC | 14 Pages | Delivery time: 1-2 business days


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European Business Fixed Voice Platforms and Services Forecast, 2020-2024
Published: February 12, 2021
Content info: 14 Pages
Delivery time: 1-2 business days
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  • Description
  • Table of Contents

This IDC Market Forecast discusses the European fixed business voice services market for 2019 to 2024. It examines the transition from TDM to IP voice services and from on-premises voice platforms to hosted services. IDC data products, such as the Worldwide Semiannual Telecom Services Tracker and UC&C forecasts, were used to develop market sizes for revenue and licenses/extensions. Other models were used to study voice equipment installed bases and business penetration by voice service. This report also includes recommendations for providers."The outlook for the fixed voice market is not positive; however, IP voice growth is expected to accelerate and will control market shares going forward. Increasing integration with UC&C services and the greater need for faster, more reliable, and readily available communication keep the market relevant," said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.

Table of Contents
Product Code: EUR147425820

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

  • Help Businesses Through the Pandemic and Prioritize IP Voice Migration
  • Drive Integration of IP Voice Solutions with UC&C

Market Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Raised Importance of Communications
      • Increased Shift to SIP Trunking and IP Centrex
    • Inhibitors
      • PSTN Shut-Off
      • Increased Home Working
      • COVID-19 Damaging Businesses' Finances
  • Significant Market Developments
    • The COVID-19 Pandemic Impacts Heavily on Voice Communications
    • TDM Services Decline has been Accelerated
    • Work Environment Shift Causes Change in Voice Usage
    • Organizations Looking to Reap Benefits of IP Voice
  • Changes from Prior Forecast

Market Definition

  • Connection View
    • Call Control: An Overview
    • Public Network-Based Call Control
    • Premises-Based Call Control
    • Hosted Call Control
  • Connection View
    • TDM Voice Services
    • IP Voice Services


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