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Retail's Once-in-a-Generation Tech Reset

Published: | IHL Group | Delivery time: 1-2 business days


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Retail's Once-in-a-Generation Tech Reset
Published: January 6, 2022
IHL Group
Delivery time: 1-2 business days
  • ALL
  • Description
  • Table of Contents

Overview :

Retail is experiencing a once-in-a-generation increase in IT spend due to the impacts of COVID and the change in shopping journeys for consumers. Although consumers have come back to stores, the digital increase is here to stay. Retailers must get these transactions profitable. Add to this the ongoing labor challenges and retail is automating everything that they can automate.

In this collaborative study with RIS News you will gain insight into what some of the more successful retailers have been doing to pivot their businesses during trying times. Which technologies lead to profitability for new digital journeys? What technologies are Leaders looking to adopt? What types of retails struggled to survive, never mind thrive? How is BOPIS driving store investment? How many are not only growing stores but growing the sales in those stores vs those who are simply accepting a lower sales per store? What about ecommerce growth, how much of this is expected to be desktop vs mobile? What percentage of budget is available for innovation vs just keeping the lights on? And finally, which new initiatives such as Edge Computing, SD-WAN, Microservices Architecture, IoT, Store-level 5G, and Dark Stores / Dark Kitchens are seeing growth in investment vs. declines?

  • With responses from over 205 top retail brands in North America, we have produced the results in a detailed, but very easy to read study. You also get the raw data to do your own analysis by segment.

The report is designed for use by Retailers, Hardware Providers, Software Providers, Service Providers, Investors, Property Managers and others who might have a vested interest in the North American retail market. The complete outline with chart titles is below.


Sample data on Store Growth

Retail Leaders vs Others

% for Innovation vs
Maintaining Existing Systems

The raw data is also available for this study when purchased.


Along with research study analysis your license also includes the raw data in spreadsheet form to do your own cross tabs. You can cross tab any answer to any other answer for unique insight.

We break down the data to find answers to questions that many in our industry are asking, like the following:

  • What do the IT Spend, Store Growth and Store Remodels look like for 2021?
  • What are the retailers' Top System Priorities?
  • What does 2022 look like for POS, Software, Emerging Technologies? What are the trends driving change?
  • How fast is Edge Computing, SD-WAN or Microservices growing?
  • What digital customer journeys are profitable for retailers and which are optimized? What is the value of optimizing these journeys.
  • Which segments are looking to replace POS clients or POS Software? Will it be a good year for Contactless Payments?
  • Who is planning to deploy which Mobile Platforms, and when?
Table of Contents

Table of Contents


Study Highlights

Growth Data

  • Stores & Remodels
  • IT Spend
  • Retail Sales Expectations

Digital Customer Journeys

  • Sales Change by Journey
  • Sales as % of Total
  • Overall % of Sales that has a Store Component

Retailer Priorities for 2022

Traditional Technologies and Purchase Plans

Emerging Technologies and Purchase Plans

Spend for Innovation of Existing Systems

Appendix and Methodology