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Market Research Report

Total Retail IT Market

Published by IHL Group Product code 372658
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Total Retail IT Market
Published: November 6, 2018 Content info:

IHL has been advising the retail community (vendors, restaurants, managed services providers and others) since 1996 in the industry-specific information technology evolution and strategy.

Over the years we've amassed a tremendous amount of primary- and secondary-source data through first hand consulting experience in this pursuit. From this ever-growing knowledge base, offerings like our Sophia Data Service , The Worldview IT Sizing Forecast Model as well as custom research projects have been developed and successfully launched.

This particular report looks at the overall Retail IT Market Worldwide.

Who are the real leaders? What are the real rankings? Who are the leaders in the Retail IT market? Which vendors are leading in sales, innovation, market reach and can implement a complete Unified Commerce approach with a single view of the customer? It's all here.

Companies are encouraged to use these charts in discussions with their vendor partners. It is our intent that they provide unique insights into vendor strategy and provide thought-provoking questions as we all move though and prosper in the Era of Intentional Innovation.

The IHL Insight Market View series of research studies build upon all this knowledge and add analyst insight to graphically display vendor positioning, drive for innovation and projected growth.

The goal of this report, as well as the entire IHL Retail Executive Advisory Program (REAP) , is to provide the retail community with the most detailed and complete picture imaginable of the retail technology landscape. We do this to assist retailers in vendor selection and to help the industry understand the trends, drivers and barriers that are fundamentally transforming our industry.

NOTE : This study is available individually or at a discount as part of the IHL Retail Executive Advisory Program .


This is one of several Retail IT studies under the IHL Insight Market View series of research that is part of the Retail Executive Advisory Program (REAP) at IHL. This study looks at the Total Retail IT Market . This is inclusive of Hardware, Software, Software-as-a-Service, and Services.

Readers of this research will get a forecast for Total IT Market and rankings and positioning charts for each of the breakout categories. Then we discuss market trends, drivers and market barriers.

The IHL Insight Market View Map then positions vendors against each other in a 3-dimensional quadrant view. The upper right quadrant shows someone who is a leader in market strength and also in growth, innovation, and unified commerce coverage. What is unique about the IHL approach is we also add a further dimension of market share scale so you can not only see who is in what quadrant, but how strong they are as well. This is ideal as executives review their market position and consider competitors and acquisition candidates.

Finally, we provide market profiles on the top 15 IT providers by revenue. Each profile includes total revenues, revenues by hardware, software, SaaS, and services, revenues by region, and revenues by Line of Business Category . In addition, the profiles include merger and acquisition information as well as key clients.

The data, forecasts, and positioning maps are provided Worldwide as well as a deep dive on North America.

What makes this research different and more rigorous is that it is based on a very sophisticated and highly objective research model. It allows vendors, retailers and analysts to see who are the real leaders in retail software, true software market rankings, who is leading in the fast growing software-as-a-service market, and which vendors are leading in sales, innovation, market reach and can implement a complete unified commerce approach to retail.

Table of Contents

Table of Contents


Market Definition and Overview

  • What's Included
  • Key Definitions
    • Regions
    • Segments
    • Tiers
    • What's Not Included
  • Market Overview

Trends, Drivers, and Barriers

Worldwide Forecasts and Market Sizing

  • Total Retail & Hospitality IT Spend Forecast Through 2021
  • Worldwide Vendor Rankings - Top 15 by Retail Revenue

North American Forecasts and Market Sizing

  • Total Retail & Hospitality IT Spend Forecast Through 2021
  • North America Vendor Rankings - Top 15 by Retail Revenue

IHL Insight Market View Vendor Positioning Maps

  • Total Retail & Hospitality Hardware
  • Total Retail Software and SaaS
  • Retail Unified Commerce Software
  • Retail Business Intelligence and Analytics Software
  • Retail E-Commerce Software
  • Retail Merchandising Software
  • Retail Supply Chain Management Software
  • Retail Sales, Marketing, and CRM Software
  • Store Systems Software (non-POS)
  • Store Systems Software (POS)

Vendor Profiles (see above for what's included)


Appendix - Categories of Systems Included

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