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Market Research Report

Total Retail Software Market

Published by IHL Group Product code 677120
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Total Retail Software Market
Published: July 10, 2018 Content info:


The Retail Software Market is exploding worldwide for two main reasons: retail in emerging economies is expanding, and enterprise retailers are re-architecting their systems for Unified Commerce (the systems that enable the procurement, sale and delivery of merchandise independent of channel) and Cloud computing (along with its cost efficiencies). IHL projects the worldwide software market will grow 55% from $57.6 Billion in 2017 to $89.3 Billion in 2022.

IHL has been advising the retail community (vendors and retailers alike) since 1996 in retail information technology evolution and strategy.

Over the years we've amassed a tremendous amount of primary- and secondary-source data through first hand consulting experience in this pursuit. From this ever-growing knowledge base, offerings like our Sophia Data Service, The Worldview IT Sizing Forecast Model as well as custom research projects have been developed and successfully launched.

The IHL Insight Market View series of research studies build upon all this knowledge and add analyst insight to graphically display vendor positioning, drive for innovation and projected growth.

The goal of this report, as well as the entire IHL Retail Executive Advisory Program (REAP), is to provide the retail community with the most detailed and complete picture imaginable of the retail technology landscape. We do this to assist retailers in vendor selection and to help the industry understand the trends, drivers and barriers that are fundamentally transforming our industry.

This particular report looks at the overall Retail Software and SaaS Market Worldwide.

Who are the real leaders? What are the real software rankings? Who is leading in the Retail software market? Which vendors are leading in sales, innovation, market reach and can implement a complete Unified Commerce approach? It's all here.

Retailers are encouraged to use these charts in discussions with their vendor partners. It is our intent that they provide unique insights into vendor strategy and provide thought-provoking questions as we all move though and prosper in the Era of Intentional Innovation.

Vendors covered in this research with positioning charts are the following: (alphabetically)

1010 Data, Adobe, Amadeus, Amazon, Ansira, Aptos, Ceridian, Checkpoint,, Dematic, Diebold Nixdorf, Dunnhumby, Epicor, ESRI, First Data, Fujitsu, Gerber Technology, Global e, Google, Hot Schedules, IBM, Ibota, iCIMS, iCrossing, Infor, Information Resources, Intershop, iTradeNetwork, JDA, Johnson Controls, Jonas Software, Kalibrate, Kronos, Lengow, Lightspeed Retail, LS Retail, Manhattan Associates, Manthan Systems, Microsoft, Microstrategy, NCR, NEC, One Network, Oracle, PCMS Datafit, Pitney Bowes, PrestaShop, Radial, Reflexis, Relex, Revionics, RevTrax, Saba, Sage Software, Salesforce, SAP, SAS, Seeburger, Shopify, Sitecore, Snag, Square, Store Electric Systems, Symphony Gold, Tableau Software, Teradata, Toshiba Global Commerce Solutions, Turn, Ultimate Software, Witron, and WooCommerce.


This is the first of several studies under the IHL Insight Market View series of research that is part of the Retail Executive Advisory Program (REAP) at IHL. This study looks at the Total Retail Software Market across 13 market segments of Retail and Hospitality.

Readers of this research will get a forecast for Software Licenses, Software Maintenance, and Software-as-a-Service. In addition, we size the market by Line of Business Categories ranging from Business Intelligence to eCommerce to Merchandising and Supply Chain to Marketing to Store Systems; 10 LOB categories in all.

Next we provide rankings for combined Software and SaaS, Software and Maintenance, and then just SaaS on its own.

Then we discuss market trends, drivers and market barriers.

The IHL Insight Market View Map then positions vendors against each other in a 3-dimensional quadrant view. The upper right quadrant shows someone who is a leader in market strength and also in growth, innovation, and unified commerce coverage. What is unique about the IHL approach is we also add a further dimension of market share scale so you can not only see who is in what quadrant, but how strong they are as well. This is ideal as executives review their market position and consider competitors and acquisition candidates.

Finally, we provide market profiles on the top 15 software providers by revenue. Each profile includes total revenues, revenues by hardware, software, SaaS, and services, revenues by region, and revenues by Line of Business Category. In addition, the profiles include merger and acquisition information as well as key clients.

What makes this research different and more rigorous is that it is based on a very sophisticated and highly objective research model. It allows vendors, retailers and analysts to see who are the real leaders in retail software, true software market rankings, who is leading in the fast growing software-as-a-service market, and which vendors are leading in sales, innovation, market reach and can implement a complete unified commerce approach to retail.

Table of Contents


  • Introduction, Key Definitions
  • Overall Retail Software Market
  • Trends, Drivers and Barriers
  • Vendor Positioning Maps
  • Vendor Profiles
  • Methodology
  • Appendix - Categories of Software Included
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