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Market Research Report
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1080267

Global Cloud-based Contact Center Market 2022-2026

Published: | TechNavio (Infiniti Research Ltd.) | 120 Pages | Delivery time: 1-2 business days

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Global Cloud-based Contact Center Market 2022-2026
Published: May 20, 2022
TechNavio (Infiniti Research Ltd.)
Content info: 120 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents

Technavio has been monitoring the cloud-based contact center market and it is poised to grow by $ 27.02 bn during 2022-2026, accelerating at a CAGR of 19.97% during the forecast period. Our report on the cloud-based contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis of the current global market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the rising adoption of cloud-based contact centers, the rising number of channels to reach end customers, and the growing need for personalized and streamlined customer interactions.

The cloud-based contact center market analysis includes component segments and geographic landscape.

Technavio's cloud-based contact center market is segmented as below:

By Component

  • Solutions
  • Services

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • South America
  • The Middle East and Africa

This study identifies the increase in adoption of social, mobile, analytics, and cloud (SMAC) technologies as one of the prime reasons driving the cloud-based contact center market growth during the next few years. Also, the incorporation of ai for providing customized solutions and the use of analytics for enhancing the customer experience will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on the cloud-based contact center market covers the following areas:

  • Cloud-based contact center market sizing
  • Cloud-based contact center market forecast
  • Cloud-based contact center market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading cloud-based contact center market vendors that include 3CLogic Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., Lifesize Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd., RingCentral Inc., Talkdesk Inc., Twilio Inc., Vocalcom Group, and Vonage Holdings Corp. Also, the cloud-based contact center market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Product Code: IRTNTR73486

Table of Contents

1 Executive Summary

  • 1.1 Market overview
  • Exhibit 01: Executive Summary - Chart on Market Overview
  • Exhibit 02: Executive Summary - Data Table on Market Overview
  • Exhibit 03: Executive Summary - Chart on Global Market Characteristics
  • Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibit 05: Executive Summary - Chart on Market Segmentation by Component
  • Exhibit 06: Executive Summary - Chart on Incremental Growth
  • Exhibit 07: Executive Summary - Data Table on Incremental Growth
  • Exhibit 08: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
  • Exhibit 09: Parent market
  • Exhibit 10: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
  • Exhibit 11: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
  • Exhibit 12: Market segments
  • 3.3 Market size 2021
  • 3.4 Market outlook: Forecast for 2021-2026
  • Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
  • Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)

4 Five Forces Analysis

  • 4.1 Five forces summary
  • Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
  • 4.2 Bargaining power of buyers
  • Exhibit 18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026
  • 4.3 Bargaining power of suppliers
  • Exhibit 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026
  • 4.4 Threat of new entrants
  • Exhibit 20: Threat of new entrants - Impact of key factors in 2021 and 2026
  • 4.5 Threat of substitutes
  • Exhibit 21: Threat of substitutes - Impact of key factors in 2021 and 2026
  • 4.6 Threat of rivalry
  • Exhibit 22: Threat of rivalry - Impact of key factors in 2021 and 2026
  • 4.7 Market condition
  • Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

5 Market Segmentation by Component

  • 5.1 Market segments
  • Exhibit 24: Chart on Component - Market share 2021-2026 (%)
  • Exhibit 25: Data Table on Component - Market share 2021-2026 (%)
  • 5.2 Comparison by Component
  • Exhibit 26: Chart on Comparison by Component
  • Exhibit 27: Data Table on Comparison by Component
  • 5.3 Solutions - Market size and forecast 2021-2026
  • Exhibit 28: Chart on Solutions - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 29: Data Table on Solutions - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 30: Chart on Solutions - Year-over-year growth 2021-2026 (%)
  • Exhibit 31: Data Table on Solutions - Year-over-year growth 2021-2026 (%)
  • 5.4 Services - Market size and forecast 2021-2026
  • Exhibit 32: Chart on Services - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 33: Data Table on Services - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 34: Chart on Services - Year-over-year growth 2021-2026 (%)
  • Exhibit 35: Data Table on Services - Year-over-year growth 2021-2026 (%)
  • 5.5 Market opportunity by Component
  • Exhibit 36: Market opportunity by Component ($ billion)

6 Customer Landscape

  • 6.1 Customer landscape overview
  • Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

7 Geographic Landscape

  • 7.1 Geographic segmentation
  • Exhibit 38: Chart on Market share By Geographical Landscape 2021-2026 (%)
  • Exhibit 39: Data Table on Market share By Geographical Landscape 2021-2026 (%)
  • 7.2 Geographic comparison
  • Exhibit 40: Chart on Geographic comparison
  • Exhibit 41: Data Table on Geographic comparison
  • 7.3 North America - Market size and forecast 2021-2026
  • Exhibit 42: Chart on North America - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 43: Data Table on North America - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 44: Chart on North America - Year-over-year growth 2021-2026 (%)
  • Exhibit 45: Data Table on North America - Year-over-year growth 2021-2026 (%)
  • 7.4 Europe - Market size and forecast 2021-2026
  • Exhibit 46: Chart on Europe - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 47: Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 48: Chart on Europe - Year-over-year growth 2021-2026 (%)
  • Exhibit 49: Data Table on Europe - Year-over-year growth 2021-2026 (%)
  • 7.5 APAC - Market size and forecast 2021-2026
  • Exhibit 50: Chart on APAC - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 51: Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 52: Chart on APAC - Year-over-year growth 2021-2026 (%)
  • Exhibit 53: Data Table on APAC - Year-over-year growth 2021-2026 (%)
  • 7.6 South America - Market size and forecast 2021-2026
  • Exhibit 54: Chart on South America - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 55: Data Table on South America - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 56: Chart on South America - Year-over-year growth 2021-2026 (%)
  • Exhibit 57: Data Table on South America - Year-over-year growth 2021-2026 (%)
  • 7.7 Middle East and Africa - Market size and forecast 2021-2026
  • Exhibit 58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
  • Exhibit 61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
  • 7.8 US - Market size and forecast 2021-2026
  • Exhibit 62: Chart on US - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 63: Data Table on US - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 64: Chart on US - Year-over-year growth 2021-2026 (%)
  • Exhibit 65: Data Table on US - Year-over-year growth 2021-2026 (%)
  • 7.9 China - Market size and forecast 2021-2026
  • Exhibit 66: Chart on China - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 67: Data Table on China - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 68: Chart on China - Year-over-year growth 2021-2026 (%)
  • Exhibit 69: Data Table on China - Year-over-year growth 2021-2026 (%)
  • 7.10 UK - Market size and forecast 2021-2026
  • Exhibit 70: Chart on UK - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 71: Data Table on UK - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 72: Chart on UK - Year-over-year growth 2021-2026 (%)
  • Exhibit 73: Data Table on UK - Year-over-year growth 2021-2026 (%)
  • 7.11 Germany - Market size and forecast 2021-2026
  • Exhibit 74: Chart on Germany - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 75: Data Table on Germany - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 76: Chart on Germany - Year-over-year growth 2021-2026 (%)
  • Exhibit 77: Data Table on Germany - Year-over-year growth 2021-2026 (%)
  • 7.12 Japan - Market size and forecast 2021-2026
  • Exhibit 78: Chart on Japan - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 79: Data Table on Japan - Market size and forecast 2021-2026 ($ billion)
  • Exhibit 80: Chart on Japan - Year-over-year growth 2021-2026 (%)
  • Exhibit 81: Data Table on Japan - Year-over-year growth 2021-2026 (%)
  • 7.13 Market opportunity By Geographical Landscape
  • Exhibit 82: Market opportunity By Geographical Landscape ($ billion)

8 Drivers, Challenges, and Trends

  • 8.1 Market drivers
  • 8.2 Market challenges
  • 8.3 Impact of drivers and challenges
  • Exhibit 83: Impact of drivers and challenges in 2021 and 2026
  • 8.4 Market trends

9 Vendor Landscape

  • 9.1 Overview
  • 9.2 Vendor landscape
  • Exhibit 84: Overview on Criticality of inputs and Factors of differentiation
  • 9.3 Landscape disruption
  • Exhibit 85: Overview on factors of disruption
  • 9.4 Industry risks
  • Exhibit 86: Impact of key risks on business

10 Vendor Analysis

  • 10.1 Vendors covered
  • Exhibit 87: Vendors covered
  • 10.2 Market positioning of vendors
  • Exhibit 88: Matrix on vendor position and classification
  • 10.3 8x8 Inc.
  • Exhibit 89: 8x8 Inc. - Overview
  • Exhibit 90: 8x8 Inc. - Product / Service
  • Exhibit 91: 8x8 Inc. - Key offerings
  • 10.4 Amazon.com Inc.
  • Exhibit 92: Amazon.com Inc. - Overview
  • Exhibit 93: Amazon.com Inc. - Business segments
  • Exhibit 94: Amazon.com Inc. - Key news
  • Exhibit 95: Amazon.com Inc. - Key offerings
  • Exhibit 96: Amazon.com Inc. - Segment focus
  • 10.5 Avaya Holdings Corp.
  • Exhibit 97: Avaya Holdings Corp. - Overview
  • Exhibit 98: Avaya Holdings Corp. - Business segments
  • Exhibit 99: Avaya Holdings Corp. - Key offerings
  • Exhibit 100: Avaya Holdings Corp. - Segment focus
  • 10.6 Cisco Systems Inc.
  • Exhibit 101: Cisco Systems Inc. - Overview
  • Exhibit 102: Cisco Systems Inc. - Business segments
  • Exhibit 103: Cisco Systems Inc. - Key news
  • Exhibit 104: Cisco Systems Inc. - Key offerings
  • Exhibit 105: Cisco Systems Inc. - Segment focus
  • 10.7 Five9 Inc.
  • Exhibit 106: Five9 Inc. - Overview
  • Exhibit 107: Five9 Inc. - Product / Service
  • Exhibit 108: Five9 Inc. - Key offerings
  • 10.8 Genesys Telecommunications Laboratories Inc.
  • Exhibit 109: Genesys Telecommunications Laboratories Inc. - Overview
  • Exhibit 110: Genesys Telecommunications Laboratories Inc. - Product / Service
  • Exhibit 111: Genesys Telecommunications Laboratories Inc. - Key offerings
  • 10.9 Lifesize Inc.
  • Exhibit 112: Lifesize Inc. - Overview
  • Exhibit 113: Lifesize Inc. - Product / Service
  • Exhibit 114: Lifesize Inc. - Key offerings
  • 10.10 NICE Ltd.
  • Exhibit 115: NICE Ltd. - Overview
  • Exhibit 116: NICE Ltd. - Business segments
  • Exhibit 117: NICE Ltd. - Key news
  • Exhibit 118: NICE Ltd. - Key offerings
  • Exhibit 119: NICE Ltd. - Segment focus
  • 10.11 Talkdesk Inc.
  • Exhibit 120: Talkdesk Inc. - Overview
  • Exhibit 121: Talkdesk Inc. - Product / Service
  • Exhibit 122: Talkdesk Inc. - Key offerings
  • 10.12 Vonage Holdings Corp.
  • Exhibit 123: Vonage Holdings Corp. - Overview
  • Exhibit 124: Vonage Holdings Corp. - Business segments
  • Exhibit 125: Vonage Holdings Corp. - Key offerings
  • Exhibit 126: Vonage Holdings Corp. - Segment focus

11 Appendix

  • 11.1 Scope of the report
  • 11.2 Inclusions and exclusions checklist
  • Exhibit 127: Inclusions checklist
  • 11.3 Currency conversion rates for US$
  • Exhibit 128: Currency conversion rates for US$
  • 11.4 Research methodology
  • Exhibit 129: Research methodology
  • Exhibit 130: Validation techniques employed for market sizing
  • Exhibit 131: Information sources
  • 11.5 List of abbreviations
  • Exhibit 132: List of abbreviations

Exhibits:

  • Exhibits1: Executive Summary - Chart on Market Overview
  • Exhibits2: Executive Summary - Data Table on Market Overview
  • Exhibits3: Executive Summary - Chart on Global Market Characteristics
  • Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibits5: Executive Summary - Chart on Market Segmentation by Component
  • Exhibits6: Executive Summary - Chart on Incremental Growth
  • Exhibits7: Executive Summary - Data Table on Incremental Growth
  • Exhibits8: Executive Summary - Chart on Vendor Market Positioning
  • Exhibits9: Parent market
  • Exhibits10: Market Characteristics
  • Exhibits11: Offerings of vendors included in the market definition
  • Exhibits12: Market segments
  • Exhibits13: Chart on Global - Market size and forecast 2021-2026 ($ billion)
  • Exhibits14: Data Table on Global - Market size and forecast 2021-2026 ($ billion)
  • Exhibits15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
  • Exhibits16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)
  • Exhibits17: Five forces analysis - Comparison between 2021 and 2026
  • Exhibits18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026
  • Exhibits19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026
  • Exhibits20: Threat of new entrants - Impact of key factors in 2021 and 2026
  • Exhibits21: Threat of substitutes - Impact of key factors in 2021 and 2026
  • Exhibits22: Threat of rivalry - Impact of key factors in 2021 and 2026
  • Exhibits23: Chart on Market condition - Five forces 2021 and 2026
  • Exhibits24: Chart on Component - Market share 2021-2026 (%)
  • Exhibits25: Data Table on Component - Market share 2021-2026 (%)
  • Exhibits26: Chart on Comparison by Component
  • Exhibits27: Data Table on Comparison by Component
  • Exhibits28: Chart on Solutions - Market size and forecast 2021-2026 ($ billion)
  • Exhibits29: Data Table on Solutions - Market size and forecast 2021-2026 ($ billion)
  • Exhibits30: Chart on Solutions - Year-over-year growth 2021-2026 (%)
  • Exhibits31: Data Table on Solutions - Year-over-year growth 2021-2026 (%)
  • Exhibits32: Chart on Services - Market size and forecast 2021-2026 ($ billion)
  • Exhibits33: Data Table on Services - Market size and forecast 2021-2026 ($ billion)
  • Exhibits34: Chart on Services - Year-over-year growth 2021-2026 (%)
  • Exhibits35: Data Table on Services - Year-over-year growth 2021-2026 (%)
  • Exhibits36: Market opportunity by Component ($ billion)
  • Exhibits37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits38: Chart on Market share By Geographical Landscape 2021-2026 (%)
  • Exhibits39: Data Table on Market share By Geographical Landscape 2021-2026 (%)
  • Exhibits40: Chart on Geographic comparison
  • Exhibits41: Data Table on Geographic comparison
  • Exhibits42: Chart on North America - Market size and forecast 2021-2026 ($ billion)
  • Exhibits43: Data Table on North America - Market size and forecast 2021-2026 ($ billion)
  • Exhibits44: Chart on North America - Year-over-year growth 2021-2026 (%)
  • Exhibits45: Data Table on North America - Year-over-year growth 2021-2026 (%)
  • Exhibits46: Chart on Europe - Market size and forecast 2021-2026 ($ billion)
  • Exhibits47: Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
  • Exhibits48: Chart on Europe - Year-over-year growth 2021-2026 (%)
  • Exhibits49: Data Table on Europe - Year-over-year growth 2021-2026 (%)
  • Exhibits50: Chart on APAC - Market size and forecast 2021-2026 ($ billion)
  • Exhibits51: Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
  • Exhibits52: Chart on APAC - Year-over-year growth 2021-2026 (%)
  • Exhibits53: Data Table on APAC - Year-over-year growth 2021-2026 (%)
  • Exhibits54: Chart on South America - Market size and forecast 2021-2026 ($ billion)
  • Exhibits55: Data Table on South America - Market size and forecast 2021-2026 ($ billion)
  • Exhibits56: Chart on South America - Year-over-year growth 2021-2026 (%)
  • Exhibits57: Data Table on South America - Year-over-year growth 2021-2026 (%)
  • Exhibits58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
  • Exhibits59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
  • Exhibits60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
  • Exhibits61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
  • Exhibits62: Chart on US - Market size and forecast 2021-2026 ($ billion)
  • Exhibits63: Data Table on US - Market size and forecast 2021-2026 ($ billion)
  • Exhibits64: Chart on US - Year-over-year growth 2021-2026 (%)
  • Exhibits65: Data Table on US - Year-over-year growth 2021-2026 (%)
  • Exhibits66: Chart on China - Market size and forecast 2021-2026 ($ billion)
  • Exhibits67: Data Table on China - Market size and forecast 2021-2026 ($ billion)
  • Exhibits68: Chart on China - Year-over-year growth 2021-2026 (%)
  • Exhibits69: Data Table on China - Year-over-year growth 2021-2026 (%)
  • Exhibits70: Chart on UK - Market size and forecast 2021-2026 ($ billion)
  • Exhibits71: Data Table on UK - Market size and forecast 2021-2026 ($ billion)
  • Exhibits72: Chart on UK - Year-over-year growth 2021-2026 (%)
  • Exhibits73: Data Table on UK - Year-over-year growth 2021-2026 (%)
  • Exhibits74: Chart on Germany - Market size and forecast 2021-2026 ($ billion)
  • Exhibits75: Data Table on Germany - Market size and forecast 2021-2026 ($ billion)
  • Exhibits76: Chart on Germany - Year-over-year growth 2021-2026 (%)
  • Exhibits77: Data Table on Germany - Year-over-year growth 2021-2026 (%)
  • Exhibits78: Chart on Japan - Market size and forecast 2021-2026 ($ billion)
  • Exhibits79: Data Table on Japan - Market size and forecast 2021-2026 ($ billion)
  • Exhibits80: Chart on Japan - Year-over-year growth 2021-2026 (%)
  • Exhibits81: Data Table on Japan - Year-over-year growth 2021-2026 (%)
  • Exhibits82: Market opportunity By Geographical Landscape ($ billion)
  • Exhibits83: Impact of drivers and challenges in 2021 and 2026
  • Exhibits84: Overview on Criticality of inputs and Factors of differentiation
  • Exhibits85: Overview on factors of disruption
  • Exhibits86: Impact of key risks on business
  • Exhibits87: Vendors covered
  • Exhibits88: Matrix on vendor position and classification
  • Exhibits89: 8x8 Inc. - Overview
  • Exhibits90: 8x8 Inc. - Product / Service
  • Exhibits91: 8x8 Inc. - Key offerings
  • Exhibits92: Amazon.com Inc. - Overview
  • Exhibits93: Amazon.com Inc. - Business segments
  • Exhibits94: Amazon.com Inc. - Key news
  • Exhibits95: Amazon.com Inc. - Key offerings
  • Exhibits96: Amazon.com Inc. - Segment focus
  • Exhibits97: Avaya Holdings Corp. - Overview
  • Exhibits98: Avaya Holdings Corp. - Business segments
  • Exhibits99: Avaya Holdings Corp. - Key offerings
  • Exhibits100: Avaya Holdings Corp. - Segment focus
  • Exhibits101: Cisco Systems Inc. - Overview
  • Exhibits102: Cisco Systems Inc. - Business segments
  • Exhibits103: Cisco Systems Inc. - Key news
  • Exhibits104: Cisco Systems Inc. - Key offerings
  • Exhibits105: Cisco Systems Inc. - Segment focus
  • Exhibits106: Five9 Inc. - Overview
  • Exhibits107: Five9 Inc. - Product / Service
  • Exhibits108: Five9 Inc. - Key offerings
  • Exhibits109: Genesys Telecommunications Laboratories Inc. - Overview
  • Exhibits110: Genesys Telecommunications Laboratories Inc. - Product / Service
  • Exhibits111: Genesys Telecommunications Laboratories Inc. - Key offerings
  • Exhibits112: Lifesize Inc. - Overview
  • Exhibits113: Lifesize Inc. - Product / Service
  • Exhibits114: Lifesize Inc. - Key offerings
  • Exhibits115: NICE Ltd. - Overview
  • Exhibits116: NICE Ltd. - Business segments
  • Exhibits117: NICE Ltd. - Key news
  • Exhibits118: NICE Ltd. - Key offerings
  • Exhibits119: NICE Ltd. - Segment focus
  • Exhibits120: Talkdesk Inc. - Overview
  • Exhibits121: Talkdesk Inc. - Product / Service
  • Exhibits122: Talkdesk Inc. - Key offerings
  • Exhibits123: Vonage Holdings Corp. - Overview
  • Exhibits124: Vonage Holdings Corp. - Business segments
  • Exhibits125: Vonage Holdings Corp. - Key offerings
  • Exhibits126: Vonage Holdings Corp. - Segment focus
  • Exhibits127: Inclusions checklist
  • Exhibits128: Currency conversion rates for US$
  • Exhibits129: Research methodology
  • Exhibits130: Validation techniques employed for market sizing
  • Exhibits131: Information sources
  • Exhibits132: List of abbreviations