Global IT Business Process Outsourcing (BPO) Market 2022-2026

Description

List of Tables

Technavio has been monitoring the IT business process outsourcing (BPO) market and it is poised to grow by $281.25 bn during 2022-2026, accelerating at a CAGR of 8.12% during the forecast period. Our report on the IT business process outsourcing (BPO) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis of the current global market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the need to focus on core competencies and improve efficiency, growing digital transformation in organizations, and increased adoption of software-defined infrastructure.

The IT business process outsourcing (BPO) market analysis includes the type segment and geographic landscape.

Technavio's IT business process outsourcing (BPO) market is segmented as below:

By Type

IT related BPO
Contact centers BPO
Others

By Geographical Landscape

North America
Europe
APAC
South America
Middle East and Africa

This study identifies the rise of emerging countries as call center destinations as one of the prime reasons driving the IT business process outsourcing (BPO) market growth during the next few years. Also, the rising number of acquisitions and partnerships and increased adoption of application outsourcing will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on the IT business process outsourcing (BPO) market covers the following areas:

IT business process outsourcing (BPO) market sizing
IT business process outsourcing (BPO) market forecast
IT business process outsourcing (BPO) market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading IT business process outsourcing (BPO) market vendors that include Accenture Plc, Acora Ltd, Atos SE, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Dofort Technologies Pvt. Ltd., HCL Technologies Ltd., Helpware Inc., Infosys Ltd., International Business Machines Corp., ITC Ltd., Outsource Accelerator Ventures OPC, Solutions Connected LLC, Tag EServices Pvt. Ltd., Tata Consultancy Services Ltd., Unisys Corp., Unity Communications LLC, Wipro Ltd., and CGI INC. Also, the IT business process outsourcing (BPO) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Product Code: IRTNTR74305

1 Executive Summary

1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Global Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by Type
Exhibit 06: Executive Summary - Chart on Incremental Growth
Exhibit 07: Executive Summary - Data Table on Incremental Growth
Exhibit 08: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem
Exhibit 09: Parent market
Exhibit 10: Market Characteristics

3 Market Sizing

3.1 Market definition
Exhibit 11: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 12: Market segments
3.3 Market size 2021
3.4 Market outlook: Forecast for 2021-2026
Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ billion)
Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ billion)
Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)

4 Five Forces Analysis

4.1 Five forces summary
Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
4.2 Bargaining power of buyers
Exhibit 18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026
4.3 Bargaining power of suppliers
Exhibit 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026
4.4 Threat of new entrants
Exhibit 20: Threat of new entrants - Impact of key factors in 2021 and 2026
4.5 Threat of substitutes
Exhibit 21: Threat of substitutes - Impact of key factors in 2021 and 2026
4.6 Threat of rivalry
Exhibit 22: Threat of rivalry - Impact of key factors in 2021 and 2026
4.7 Market condition
Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

5 Market Segmentation by Type

5.1 Market segments
Exhibit 24: Chart on Type - Market share 2021-2026 (%)
Exhibit 25: Data Table on Type - Market share 2021-2026 (%)
5.2 Comparison by Type
Exhibit 26: Chart on Comparison by Type
Exhibit 27: Data Table on Comparison by Type
5.3 IT related BPO - Market size and forecast 2021-2026
Exhibit 28: Chart on IT related BPO - Market size and forecast 2021-2026 ($ billion)
Exhibit 29: Data Table on IT related BPO - Market size and forecast 2021-2026 ($ billion)
Exhibit 30: Chart on IT related BPO - Year-over-year growth 2021-2026 (%)
Exhibit 31: Data Table on IT related BPO - Year-over-year growth 2021-2026 (%)
5.4 Contact centers BPO - Market size and forecast 2021-2026
Exhibit 32: Chart on Contact centers BPO - Market size and forecast 2021-2026 ($ billion)
Exhibit 33: Data Table on Contact centers BPO - Market size and forecast 2021-2026 ($ billion)
Exhibit 34: Chart on Contact centers BPO - Year-over-year growth 2021-2026 (%)
Exhibit 35: Data Table on Contact centers BPO - Year-over-year growth 2021-2026 (%)
5.5 Others - Market size and forecast 2021-2026
Exhibit 36: Chart on Others - Market size and forecast 2021-2026 ($ billion)
Exhibit 37: Data Table on Others - Market size and forecast 2021-2026 ($ billion)
Exhibit 38: Chart on Others - Year-over-year growth 2021-2026 (%)
Exhibit 39: Data Table on Others - Year-over-year growth 2021-2026 (%)
5.6 Market opportunity by Type
Exhibit 40: Market opportunity by Type ($ billion)

6 Customer Landscape

6.1 Customer landscape overview
Exhibit 41: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

7 Geographic Landscape

7.1 Geographic segmentation
Exhibit 42: Chart on Market share By Geographical Landscape 2021-2026 (%)
Exhibit 43: Data Table on Market share By Geographical Landscape 2021-2026 (%)
7.2 Geographic comparison
Exhibit 44: Chart on Geographic comparison
Exhibit 45: Data Table on Geographic comparison
7.3 North America - Market size and forecast 2021-2026
Exhibit 46: Chart on North America - Market size and forecast 2021-2026 ($ billion)
Exhibit 47: Data Table on North America - Market size and forecast 2021-2026 ($ billion)
Exhibit 48: Chart on North America - Year-over-year growth 2021-2026 (%)
Exhibit 49: Data Table on North America - Year-over-year growth 2021-2026 (%)
7.4 Europe - Market size and forecast 2021-2026
Exhibit 50: Chart on Europe - Market size and forecast 2021-2026 ($ billion)
Exhibit 51: Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
Exhibit 52: Chart on Europe - Year-over-year growth 2021-2026 (%)
Exhibit 53: Data Table on Europe - Year-over-year growth 2021-2026 (%)
7.5 APAC - Market size and forecast 2021-2026
Exhibit 54: Chart on APAC - Market size and forecast 2021-2026 ($ billion)
Exhibit 55: Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
Exhibit 56: Chart on APAC - Year-over-year growth 2021-2026 (%)
Exhibit 57: Data Table on APAC - Year-over-year growth 2021-2026 (%)
7.6 South America - Market size and forecast 2021-2026
Exhibit 58: Chart on South America - Market size and forecast 2021-2026 ($ billion)
Exhibit 59: Data Table on South America - Market size and forecast 2021-2026 ($ billion)
Exhibit 60: Chart on South America - Year-over-year growth 2021-2026 (%)
Exhibit 61: Data Table on South America - Year-over-year growth 2021-2026 (%)
7.7 Middle East and Africa - Market size and forecast 2021-2026
Exhibit 62: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
Exhibit 63: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
Exhibit 64: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
Exhibit 65: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
7.8 US - Market size and forecast 2021-2026
Exhibit 66: Chart on US - Market size and forecast 2021-2026 ($ billion)
Exhibit 67: Data Table on US - Market size and forecast 2021-2026 ($ billion)
Exhibit 68: Chart on US - Year-over-year growth 2021-2026 (%)
Exhibit 69: Data Table on US - Year-over-year growth 2021-2026 (%)
7.9 UK - Market size and forecast 2021-2026
Exhibit 70: Chart on UK - Market size and forecast 2021-2026 ($ billion)
Exhibit 71: Data Table on UK - Market size and forecast 2021-2026 ($ billion)
Exhibit 72: Chart on UK - Year-over-year growth 2021-2026 (%)
Exhibit 73: Data Table on UK - Year-over-year growth 2021-2026 (%)
7.10 India - Market size and forecast 2021-2026
Exhibit 74: Chart on India - Market size and forecast 2021-2026 ($ billion)
Exhibit 75: Data Table on India - Market size and forecast 2021-2026 ($ billion)
Exhibit 76: Chart on India - Year-over-year growth 2021-2026 (%)
Exhibit 77: Data Table on India - Year-over-year growth 2021-2026 (%)
7.11 The Philippines - Market size and forecast 2021-2026
Exhibit 78: Chart on The Philippines - Market size and forecast 2021-2026 ($ billion)
Exhibit 79: Data Table on The Philippines - Market size and forecast 2021-2026 ($ billion)
Exhibit 80: Chart on The Philippines - Year-over-year growth 2021-2026 (%)
Exhibit 81: Data Table on The Philippines - Year-over-year growth 2021-2026 (%)
7.12 Germany - Market size and forecast 2021-2026
Exhibit 82: Chart on Germany - Market size and forecast 2021-2026 ($ billion)
Exhibit 83: Data Table on Germany - Market size and forecast 2021-2026 ($ billion)
Exhibit 84: Chart on Germany - Year-over-year growth 2021-2026 (%)
Exhibit 85: Data Table on Germany - Year-over-year growth 2021-2026 (%)
7.13 Market opportunity By Geographical Landscape
Exhibit 86: Market opportunity By Geographical Landscape ($ billion)

8 Drivers, Challenges, and Trends

8.1 Market drivers
8.2 Market challenges
8.3 Impact of drivers and challenges
Exhibit 87: Impact of drivers and challenges in 2021 and 2026
8.4 Market trends

9 Vendor Landscape

9.1 Overview
9.2 Vendor landscape
Exhibit 88: Overview on Criticality of inputs and Factors of differentiation
9.3 Landscape disruption
Exhibit 89: Overview on factors of disruption
9.4 Industry risks
Exhibit 90: Impact of key risks on business

10 Vendor Analysis

10.1 Vendors covered
Exhibit 91: Vendors covered
10.2 Market positioning of vendors
Exhibit 92: Matrix on vendor position and classification
10.3 Accenture Plc
Exhibit 93: Accenture Plc - Overview
Exhibit 94: Accenture Plc - Business segments
Exhibit 95: Accenture Plc - Key news
Exhibit 96: Accenture Plc - Key offerings
Exhibit 97: Accenture Plc - Segment focus
10.4 Capgemini Service SAS
Exhibit 98: Capgemini Service SAS - Overview
Exhibit 99: Capgemini Service SAS - Business segments
Exhibit 100: Capgemini Service SAS - Key news
Exhibit 101: Capgemini Service SAS - Key offerings
Exhibit 102: Capgemini Service SAS - Segment focus
10.5 CGI INC
Exhibit 103: CGI INC - Overview
Exhibit 104: CGI INC - Business segments
Exhibit 105: CGI INC - Key news
Exhibit 106: CGI INC - Key offerings
Exhibit 107: CGI INC - Segment focus
10.6 Cognizant Technology Solutions Corp.
Exhibit 108: Cognizant Technology Solutions Corp. - Overview
Exhibit 109: Cognizant Technology Solutions Corp. - Business segments
Exhibit 110: Cognizant Technology Solutions Corp. - Key news
Exhibit 111: Cognizant Technology Solutions Corp. - Key offerings
Exhibit 112: Cognizant Technology Solutions Corp. - Segment focus
10.7 Concentrix Corp.
Exhibit 113: Concentrix Corp. - Overview
Exhibit 114: Concentrix Corp. - Product / Service
Exhibit 115: Concentrix Corp. - Key offerings
10.8 Infosys Ltd.
Exhibit 116: Infosys Ltd. - Overview
Exhibit 117: Infosys Ltd. - Business segments
Exhibit 118: Infosys Ltd. - Key news
Exhibit 119: Infosys Ltd. - Key offerings
Exhibit 120: Infosys Ltd. - Segment focus
10.9 International Business Machines Corp.
Exhibit 121: International Business Machines Corp. - Overview
Exhibit 122: International Business Machines Corp. - Business segments
Exhibit 123: International Business Machines Corp. - Key offerings
Exhibit 124: International Business Machines Corp. - Segment focus
10.10 Tag EServices Pvt. Ltd.
Exhibit 125: Tag EServices Pvt. Ltd. - Overview
Exhibit 126: Tag EServices Pvt. Ltd. - Product / Service
Exhibit 127: Tag EServices Pvt. Ltd. - Key offerings
10.11 Tata Consultancy Services Ltd.
Exhibit 128: Tata Consultancy Services Ltd. - Overview
Exhibit 129: Tata Consultancy Services Ltd. - Business segments
Exhibit 130: Tata Consultancy Services Ltd. - Key news
Exhibit 131: Tata Consultancy Services Ltd. - Key offerings
Exhibit 132: Tata Consultancy Services Ltd. - Segment focus
10.12 Wipro Ltd.
Exhibit 133: Wipro Ltd. - Overview
Exhibit 134: Wipro Ltd. - Business segments
Exhibit 135: Wipro Ltd. - Key news
Exhibit 136: Wipro Ltd. - Key offerings
Exhibit 137: Wipro Ltd. - Segment focus

11 Appendix

11.1 Scope of the report
11.2 Inclusions and exclusions checklist
Exhibit 138: Inclusions checklist
Exhibit 139: Exclusions checklist
11.3 Currency conversion rates for US$
Exhibit 140: Currency conversion rates for US$
11.4 Research methodology
Exhibit 141: Research methodology
Exhibit 142: Validation techniques employed for market sizing
Exhibit 143: Information sources
11.5 List of abbreviations
Exhibit 144: List of abbreviations