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Market Research Report

Global IVR System Market 2014-2018

Published by TechNavio (Infiniti Research Ltd.) Product code 317300
Published Content info 93 Pages
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Global IVR System Market 2014-2018
Published: October 22, 2014 Content info: 93 Pages
Description

About IVR System

IVR system is the technology used to interact with callers to collect information and route calls to the respective recipient. In addition, it is a technology used for improving the return on investment (ROI) on contact center investments. The IVR system applications offer customer self-service that helps in reducing the dependence on live agents for resolving customer service issues.

TechNavio's analysts forecast the Global IVR System market to grow at a CAGR of 11.86 percent over the period 2013-2018.

Covered in this Report

This report covers the present scenario and the growth prospects of the Global IVR System market for the period 2014-2018. The report considers revenue generated from the following:

  • Outbound services
  • Inbound services

The report also considers the segmentation and growth prospects of the market on the basis of the following deployment models:

  • On-premise IVR systems
  • Hosted IVR systems

TechNavio's report, the Global IVR System Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the APAC and EMEA region; it also covers the Global IVR System market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key Regions

  • Americas
  • APAC
  • EMEA

Key Vendors

  • Avaya
  • Cisco Systems
  • Convergys
  • Genesys International

Other Prominent Vendors

  • Altitude Software
  • Aspect
  • Enghouse Interactive
  • NEC
  • SAP
  • Siemens
  • Vocalcom
  • Voxeo
  • West

Market Driver

  • Increase in Number of Call Volumes
  • For a full, detailed list, view our report

Market Challenge

  • Lack of Awareness of IVR Applications in Developing Countries
  • For a full, detailed list, view our report

Market Trend

  • Increased Use of Internet Protocol (IP)-based IVRs
  • For a full, detailed list, view our report

Key Questions Answered in this Report

  • What will the market size be in 2018 and what will the growth rate be
  • What are the key market trends
  • What is driving this market
  • What are the challenges to market growth
  • Who are the key vendors in this market space
  • What are the market opportunities and threats faced by the key vendors
  • What are the strengths and weaknesses of the key vendors
Table of Contents
Product Code: IRTNTR4433

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

  • 03.1. Market Overview
  • 03.2. Product Offerings

04. Market Research Methodology

  • 04.1. Market Research Process
  • 04.2. Research Methodology

05. Introduction

06. Market Description

  • 06.1. Working of IVR System
  • 06.2. Standards for Using IVR Systems

07. Market Landscape

  • 07.1. Market Overview
    • 07.1.1. Product Lifecycle of Global IVR Systems Market by Deployment Model
    • 07.1.2. Product Lifecycle of Global IVR Systems Market by Technology
  • 07.2. Global IVR Systems Market
  • 07.3. IVR System Market by Ports Shipments
  • 07.4. Five Forces Analysis

08. Market Segmentation by Technology

09. Market Segmentation by Application

  • 09.1. Global IVR System Market by Application 2013
  • 09.2. Global Outbound IVR System Market
    • 09.2.1. Market Size and Forecast
    • 09.2.2. Global Outbound IVR System Market by Technology 2013
  • 09.3. Global Inbound IVR System Market
    • 09.3.1. Matket Size and Forecast
    • 09.3.2. Global Inbound IVR System Market by Technology 2013
  • 09.4. Comparison between Outbound and Inbound System

10. Market Segmentation by Deployment Models

  • 10.1. Hosted IVR Systems
  • 10.2. On-premise IVR System
  • 10.3. Global IVR System Market by Deployment Models 2013
  • 10.4. Global IVR System Market by Deployment Models 2013-2018
  • 10.5. Global Hosted IVR System Market
    • 10.5.1. Market Size and Forecast
  • 10.6. Global On-premise IVR System Market
    • 10.6.1. Market Size and Forecast
    • 10.6.2. Comparison between On-premise and Hosted IVR System

11. Market Segmentation by End-users

12. Geographical Segmentation

  • 12.1. Global IVR System Market by Geographical Segmentation 2013
  • 12.2. Global IVR System Market by Geographical Segmentation 2013-2018
    • 12.2.1. IVR Systems Market in Americas
    • 12.2.2. IVR Systems Market in EMEA Region
    • 12.2.3. IVR Systems Market in APAC Region

13. Market Attractiveness

  • 13.1. Market Attractiveness by Delivery Models
  • 13.2. Market Attractiveness by Geographical Segmentation
  • 13.3. Market Attractiveness by Application

14. Buying Criteria

15. Market Growth Drivers

16. Drivers and their Impact

17. Market Challenges

18. Impact of Drivers and Challenges

19. Market Trends

20. Trends and their Impact

21. Vendor Landscape

  • 21.1. Competitive Scenario
  • 21.2. Market Share Analysis 2013
  • 21.3. Other Prominent Vendors

22. Key Vendor Analysis

  • 22.1. Avaya
    • 22.1.1. Key Facts
    • 22.1.2. Business Overview
    • 22.1.3. Business Segmentation by Revenue 2013
    • 22.1.4. Business Segmentation by Revenue 2012 and 2013
    • 22.1.5. Geographical Segmentation by Revenue 2013
    • 22.1.6. Business Strategy
    • 22.1.7. Recent Developments
    • 22.1.8. SWOT Analysis
  • 22.2. Cisco
    • 22.2.1. Key Facts
    • 22.2.2. Business Overview
    • 22.2.3. Business Segmentation by Revenue
    • 22.2.4. Geographical Segmentation by Revenue
    • 22.2.5. Business Strategy
    • 22.2.6. Key Information
    • 22.2.7. SWOT Analysis
  • 22.3. Convergys
    • 22.3.1. Key Facts
    • 22.3.2. Business Overview
    • 22.3.3. Market Segmentation by Revenue 2013
    • 22.3.4. Market Segmentation by Revenue 2012 and 2013
    • 22.3.5. Geographical Segmentation by Revenue 2013
    • 22.3.6. Business Strategy
    • 22.3.7. Recent Developments
    • 22.3.8. SWOT Analysis
  • 22.4. Genesys
    • 22.4.1. Key Facts
    • 22.4.2. Business Overview
    • 22.4.3. Key Solutions
    • 22.4.4. Recent Developments
    • 22.4.5. SWOT Analysis

23. Key Assumptions

24. Other Reports in this Series

List of Exhibits

  • Exhibit 1: Market Research Methodology
  • Exhibit 2: IVR System Working
  • Exhibit 3: Types of IVR Systems
  • Exhibit 4: Product Lifecycle of IVR Systems Market by Deployment Model
  • Exhibit 5: Product Lifecycle of Global IVR Sytems Market by Technology
  • Exhibit 6: Global IVR Systems Market 2013-2018 (US$ billion)
  • Exhibit 7: IVR System Market by Ports Shipments
  • Exhibit 8: Global IVR System Market by Technology Segmentation 2013
  • Exhibit 9: Global IVR System Market by Application 2013
  • Exhibit 10: Global Outbound IVR System Market 2013-2018 (US$ billion)
  • Exhibit 11: Global Outbound IVR System Market by Technology 2013
  • Exhibit 12: Global Inbound IVR System Market 2013-2018 (US$ billion)
  • Exhibit 13: Global Inbound IVR System Market by Technology 2013
  • Exhibit 14: Comparison Between Outbound and Inbound System
  • Exhibit 15: Working of the Hosted IVR System
  • Exhibit 16: Working of On-premise IVR System
  • Exhibit 17: Global IVR System Market by Depolyment Model 2013
  • Exhibit 18: Global IVR System Market by Delivery Models 2013-2018
  • Exhibit 19: Global Hosted IVR System Market
  • Exhibit 20: Global On-premise IVR System Market 2013-2018 (US$ billion)
  • Exhibit 21: Comparison between On-premise and Hosted IVR System
  • Exhibit 22: Global IVR System Market by End-user Segmentation 2013
  • Exhibit 23: Global IVR System Market by Geographical Segmentation 2013
  • Exhibit 24: Global IVR System Market by Geographical Segmentation 2013-2018
  • Exhibit 25: Global IVR System by Geographical Segmentation 2013-2018 (US$ billion)
  • Exhibit 26: Market Attractiveness by Delivery Models
  • Exhibit 27: Market Attractiveness by Geographical Segmentation
  • Exhibit 28: Market Attractiveness by Application
  • Exhibit 29: Avaya: Business Segmentation by Revenue 2013
  • Exhibit 30: Avaya: Business/Product Segmentation by Revenue 2012 and 2013 (US$ million)
  • Exhibit 31: Avaya: Geographical Segmentation by Revenue 2013
  • Exhibit 32: Business Segmentation of Cisco Systems by Revenue 2013
  • Exhibit 33: Business Segmentation of Cisco Systems by Revenue 2011-2013 (US$ billion)
  • Exhibit 34: Geographical Segmentation of Cisco Systems by Revenue 2013
  • Exhibit 35: Convergys: Market Segmentation by Revenue 2013
  • Exhibit 36: Convergys: Market Segmentation by Revenue 2012 and 2013 (US$ million)
  • Exhibit 37: Convergys: Geographical Segmentation by Revenue 2013
  • Exhibit 38: Genesys: Key Solutions 2013
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