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Market Research Report

Global Interactive Voice Response System Market 2017-2021

Published by TechNavio (Infiniti Research Ltd.) Product code 475167
Published Content info 70 Pages
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Global Interactive Voice Response System Market 2017-2021
Published: February 23, 2017 Content info: 70 Pages
Description

About IVR System

Interactive voice response (IVR) is an automated telephony system that interacts with callers, collects information, and routes calls to the appropriate recipient. An IVR system (IVRS) receives a voice input and touch-tone keypad selection and provides responses by means of voice, fax, callback, and e-mail.

Technavio's analysts forecast the global IVR system market to grow at a CAGR of 12.63% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global IVR system market for 2017-2021. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA

Technavio's report, Global IVR System Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • Avaya
  • Cisco Systems
  • Convergys
  • Genesys

Other Prominent Vendors

  • Altitude
  • Aspect Software
  • Diagenix
  • Exotel Techcom
  • Enghouse Interactive
  • inContact
  • NEC
  • Ozonetel
  • Pronexus
  • Unify
  • Vocalcom
  • Zendesk

Market driver

  • Exponential increase in contact center data.
  • For a full, detailed list, view our report

Market challenge

  • Technological challenge to IVR system.
  • For a full, detailed list, view our report

Market trend

  • Rise in use of multi-channel and multi-modal access.
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents
Product Code: IRTNTR12078

Table of Contents

PART 01: Executive summary

PART 02: Scope of the report

PART 03: Research Methodology

PART 04: Introduction

Key market highlights

PART 05: Market landscape

Market overview

  • Standards for using IVR systems

PART 06: Market size and forecast

  • Market size and forecast

PART 07: Market segmentation by deployment model

  • Market segmentation by deployment model

PART 08: Market segmentation by end-user

Market overview

  • BFSI
  • Healthcare
  • Hospitality
  • Others

PART 09: Market segmentation by technology

  • Market segmentation by technology

PART 10: Geographical segmentation

  • Geographical segmentation
  • Americas
  • EMEA
  • APAC

PART 11: Decision framework

PART 12: Drivers and challenges

Market drivers

  • Impact of drivers on key customer segments

Market challenges

  • Impact of challenges on key customer segments

PART 13: Market trends

  • Rise in use of multi-channel and multi-modal access
  • Incorporation of voice biometrics
  • Increased use of IP-based IVRs
  • Emergence of vertical-specific IVRs

PART 14: Buying criteria

  • Buying criteria

PART 15: Five forces analysis

  • Five forces analysis

PART 16: Vendor landscape

  • Competitive landscape
  • Other prominent vendors

PART 17: Key vendor profiles

  • Avaya
  • Cisco Systems
  • Convergys
  • Genesys

PART 18: Appendix

  • List of abbreviations

List of Exhibits:

  • Exhibit 01: Working of IVR Systems
  • Exhibit 02: Global IVR system market 2016-2021 ($ billions)
  • Exhibit 03: Difference between on-premises and cloud-based IVR systems
  • Exhibit 04: Global IVR system market: Segmentation by deployment model 2016 (% share)
  • Exhibit 05: Global IVR system market: Segmentation by deployment model 2016-2021 ($ billions)
  • Exhibit 06: Vendors offering various deployment models of IVR system
  • Exhibit 07: Global IVR system market: Segmentation by end-users 2016 (% share)
  • Exhibit 08: Global IVR system market: Segmentation by end-users 2016-2021 ($ billions)
  • Exhibit 09: Global IVR system market: Segmentation by technology 2016 (% share)
  • Exhibit 10: Global IVR system market: Segmentation by technology 2016-2021 ($ billions)
  • Exhibit 11: Global IVR system market: Segmentation by geography 2016 (% share)
  • Exhibit 12: Global IVR system market: Segmentation by geography 2016-2021 ($ billions)
  • Exhibit 13: Impact of drivers
  • Exhibit 14: Impact of challenges
  • Exhibit 15: Buying criteria for IVR systems
  • Exhibit 16: Five forces analysis
  • Exhibit 17: Vendor matrix: Features
  • Exhibit 18: Vendor matrix: Deployment model
  • Exhibit 19: Other prominent vendors
  • Exhibit 20: Avaya: Recent development
  • Exhibit 21: Cisco Systems: Recent developments
  • Exhibit 22: Convergys: Recent development
  • Exhibit 23: Genesys: Recent development
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