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PUBLISHER: TechNavio | PRODUCT CODE: 1172658

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PUBLISHER: TechNavio | PRODUCT CODE: 1172658

Global SaaS Customer Relationship Management (CRM) Market 2023-2027

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Technavio has been monitoring the SaaS customer relationship management (CRM) market and it is poised to grow by $59426.56 mn during 2023-2027, accelerating at a CAGR of 13.43% during the forecast period. Our report on the SaaS customer relationship management (CRM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the increasing adoption of SaaS CRM by SMEs, the increasing adoption of cloud-based offerings, and the focus on customer engagement.

Technavio's SaaS customer relationship management (CRM) market is segmented as below:

By End-user

  • Retail
  • BFSI
  • Manufacturing
  • Telecom and IT
  • Others

By Application

  • Service and Support
  • Sales
  • Marketing
  • E-Commerce

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • South America
  • Middle East and Africa

This study identifies the integration of analytics into SaaS CRM as one of the prime reasons driving the SaaS customer relationship management (CRM) market growth during the next few years. Also, the growing demand for social interaction and the advent of big data and analytics services will lead to sizable demand in the market.

  • SaaS customer relationship management (CRM) market sizing
  • SaaS customer relationship management (CRM) market forecast
  • SaaS customer relationship management (CRM) market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading SaaS customer relationship management (CRM) market vendors that include Capillary Technologies, Cendyn Group LLC, DataAegis Software Pvt Ltd., Doxim Inc, HCL Technologies Ltd., HubSpot Inc., Infor Inc., International Business Machines Corp., NICE Ltd., Oracle Corp., Pegasystems Inc., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., Veeva Systems Inc., Verint Systems Inc, Vtiger Systems India Pvt. Ltd., Zendesk Inc., and Zoho Corp. Pvt. Ltd. Also, the SaaS customer relationship management (CRM) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Product Code: IRTNTR70471

Table of Contents

1 Executive Summary

  • 1.1 Market overview
  • Exhibit 01: Executive Summary - Chart on Market Overview
  • Exhibit 02: Executive Summary - Data Table on Market Overview
  • Exhibit 03: Executive Summary - Chart on Global Market Characteristics
  • Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibit 05: Executive Summary - Chart on Market Segmentation by End-user
  • Exhibit 06: Executive Summary - Chart on Market Segmentation by Application
  • Exhibit 07: Executive Summary - Chart on Incremental Growth
  • Exhibit 08: Executive Summary - Data Table on Incremental Growth
  • Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
  • Exhibit 10: Parent market
  • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
  • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
  • Exhibit 13: Market segments
  • 3.3 Market size 2022
  • 3.4 Market outlook: Forecast for 2022-2027
  • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

  • 4.1 Global SaaS Customer Relationship Management (CRM) Market 2017 - 2021
  • Exhibit 18: Historic Market Size - Data Table on Global SaaS Customer Relationship Management (CRM) Market 2017 - 2021 ($ million)
  • 4.2 End-user Segment Analysis 2017 - 2021
  • Exhibit 19: Historic Market Size - End-user Segment 2017 - 2021 ($ million)
  • 4.3 Application Segment Analysis 2017 - 2021
  • Exhibit 20: Historic Market Size - Application Segment 2017 - 2021 ($ million)
  • 4.4 Geography Segment Analysis 2017 - 2021
  • Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
  • 4.5 Country Segment Analysis 2017 - 2021
  • Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

  • 5.1 Five forces summary
  • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
  • 5.2 Bargaining power of buyers
  • Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
  • 5.3 Bargaining power of suppliers
  • Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
  • 5.4 Threat of new entrants
  • Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
  • 5.5 Threat of substitutes
  • Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
  • 5.6 Threat of rivalry
  • Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
  • 5.7 Market condition
  • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by End-user

  • 6.1 Market segments
  • Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
  • Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
  • 6.2 Comparison by End-user
  • Exhibit 32: Chart on Comparison by End-user
  • Exhibit 33: Data Table on Comparison by End-user
  • 6.3 Retail - Market size and forecast 2022-2027
  • Exhibit 34: Chart on Retail - Market size and forecast 2022-2027 ($ million)
  • Exhibit 35: Data Table on Retail - Market size and forecast 2022-2027 ($ million)
  • Exhibit 36: Chart on Retail - Year-over-year growth 2022-2027 (%)
  • Exhibit 37: Data Table on Retail - Year-over-year growth 2022-2027 (%)
  • 6.4 BFSI - Market size and forecast 2022-2027
  • Exhibit 38: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
  • Exhibit 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
  • Exhibit 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
  • Exhibit 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
  • 6.5 Manufacturing - Market size and forecast 2022-2027
  • Exhibit 42: Chart on Manufacturing - Market size and forecast 2022-2027 ($ million)
  • Exhibit 43: Data Table on Manufacturing - Market size and forecast 2022-2027 ($ million)
  • Exhibit 44: Chart on Manufacturing - Year-over-year growth 2022-2027 (%)
  • Exhibit 45: Data Table on Manufacturing - Year-over-year growth 2022-2027 (%)
  • 6.6 Telecom and IT - Market size and forecast 2022-2027
  • Exhibit 46: Chart on Telecom and IT - Market size and forecast 2022-2027 ($ million)
  • Exhibit 47: Data Table on Telecom and IT - Market size and forecast 2022-2027 ($ million)
  • Exhibit 48: Chart on Telecom and IT - Year-over-year growth 2022-2027 (%)
  • Exhibit 49: Data Table on Telecom and IT - Year-over-year growth 2022-2027 (%)
  • 6.7 Others - Market size and forecast 2022-2027
  • Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ million)
  • Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ million)
  • Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
  • Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
  • 6.8 Market opportunity by End-user
  • Exhibit 54: Market opportunity by End-user ($ million)

7 Market Segmentation by Application

  • 7.1 Market segments
  • Exhibit 55: Chart on Application - Market share 2022-2027 (%)
  • Exhibit 56: Data Table on Application - Market share 2022-2027 (%)
  • 7.2 Comparison by Application
  • Exhibit 57: Chart on Comparison by Application
  • Exhibit 58: Data Table on Comparison by Application
  • 7.3 Service and Support - Market size and forecast 2022-2027
  • Exhibit 59: Chart on Service and Support - Market size and forecast 2022-2027 ($ million)
  • Exhibit 60: Data Table on Service and Support - Market size and forecast 2022-2027 ($ million)
  • Exhibit 61: Chart on Service and Support - Year-over-year growth 2022-2027 (%)
  • Exhibit 62: Data Table on Service and Support - Year-over-year growth 2022-2027 (%)
  • 7.4 Sales - Market size and forecast 2022-2027
  • Exhibit 63: Chart on Sales - Market size and forecast 2022-2027 ($ million)
  • Exhibit 64: Data Table on Sales - Market size and forecast 2022-2027 ($ million)
  • Exhibit 65: Chart on Sales - Year-over-year growth 2022-2027 (%)
  • Exhibit 66: Data Table on Sales - Year-over-year growth 2022-2027 (%)
  • 7.5 Marketing - Market size and forecast 2022-2027
  • Exhibit 67: Chart on Marketing - Market size and forecast 2022-2027 ($ million)
  • Exhibit 68: Data Table on Marketing - Market size and forecast 2022-2027 ($ million)
  • Exhibit 69: Chart on Marketing - Year-over-year growth 2022-2027 (%)
  • Exhibit 70: Data Table on Marketing - Year-over-year growth 2022-2027 (%)
  • 7.6 E-Commerce - Market size and forecast 2022-2027
  • Exhibit 71: Chart on E-Commerce - Market size and forecast 2022-2027 ($ million)
  • Exhibit 72: Data Table on E-Commerce - Market size and forecast 2022-2027 ($ million)
  • Exhibit 73: Chart on E-Commerce - Year-over-year growth 2022-2027 (%)
  • Exhibit 74: Data Table on E-Commerce - Year-over-year growth 2022-2027 (%)
  • 7.7 Market opportunity by Application
  • Exhibit 75: Market opportunity by Application ($ million)

8 Customer Landscape

  • 8.1 Customer landscape overview
  • Exhibit 76: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

  • 9.1 Geographic segmentation
  • Exhibit 77: Chart on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibit 78: Data Table on Market share By Geographical Landscape 2022-2027 (%)
  • 9.2 Geographic comparison
  • Exhibit 79: Chart on Geographic comparison
  • Exhibit 80: Data Table on Geographic comparison
  • 9.3 North America - Market size and forecast 2022-2027
  • Exhibit 81: Chart on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 82: Data Table on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 83: Chart on North America - Year-over-year growth 2022-2027 (%)
  • Exhibit 84: Data Table on North America - Year-over-year growth 2022-2027 (%)
  • 9.4 Europe - Market size and forecast 2022-2027
  • Exhibit 85: Chart on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibit 86: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibit 87: Chart on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibit 88: Data Table on Europe - Year-over-year growth 2022-2027 (%)
  • 9.5 APAC - Market size and forecast 2022-2027
  • Exhibit 89: Chart on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibit 90: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibit 91: Chart on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibit 92: Data Table on APAC - Year-over-year growth 2022-2027 (%)
  • 9.6 South America - Market size and forecast 2022-2027
  • Exhibit 93: Chart on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 94: Data Table on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 95: Chart on South America - Year-over-year growth 2022-2027 (%)
  • Exhibit 96: Data Table on South America - Year-over-year growth 2022-2027 (%)
  • 9.7 Middle East and Africa - Market size and forecast 2022-2027
  • Exhibit 97: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibit 98: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibit 99: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibit 100: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • 9.8 US - Market size and forecast 2022-2027
  • Exhibit 101: Chart on US - Market size and forecast 2022-2027 ($ million)
  • Exhibit 102: Data Table on US - Market size and forecast 2022-2027 ($ million)
  • Exhibit 103: Chart on US - Year-over-year growth 2022-2027 (%)
  • Exhibit 104: Data Table on US - Year-over-year growth 2022-2027 (%)
  • 9.9 Canada - Market size and forecast 2022-2027
  • Exhibit 105: Chart on Canada - Market size and forecast 2022-2027 ($ million)
  • Exhibit 106: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
  • Exhibit 107: Chart on Canada - Year-over-year growth 2022-2027 (%)
  • Exhibit 108: Data Table on Canada - Year-over-year growth 2022-2027 (%)
  • 9.10 UK - Market size and forecast 2022-2027
  • Exhibit 109: Chart on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibit 110: Data Table on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibit 111: Chart on UK - Year-over-year growth 2022-2027 (%)
  • Exhibit 112: Data Table on UK - Year-over-year growth 2022-2027 (%)
  • 9.11 Germany - Market size and forecast 2022-2027
  • Exhibit 113: Chart on Germany - Market size and forecast 2022-2027 ($ million)
  • Exhibit 114: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
  • Exhibit 115: Chart on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibit 116: Data Table on Germany - Year-over-year growth 2022-2027 (%)
  • 9.12 Japan - Market size and forecast 2022-2027
  • Exhibit 117: Chart on Japan - Market size and forecast 2022-2027 ($ million)
  • Exhibit 118: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
  • Exhibit 119: Chart on Japan - Year-over-year growth 2022-2027 (%)
  • Exhibit 120: Data Table on Japan - Year-over-year growth 2022-2027 (%)
  • 9.13 Market opportunity By Geographical Landscape
  • Exhibit 121: Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Trends

  • 10.1 Market drivers
  • 10.2 Market challenges
  • 10.3 Impact of drivers and challenges
  • Exhibit 122: Impact of drivers and challenges in 2022 and 2027
  • 10.4 Market trends

11 Vendor Landscape

  • 11.1 Overview
  • 11.2 Vendor landscape
  • Exhibit 123: Overview on Criticality of inputs and Factors of differentiation
  • 11.3 Landscape disruption
  • Exhibit 124: Overview on factors of disruption
  • 11.4 Industry risks
  • Exhibit 125: Impact of key risks on business

12 Vendor Analysis

  • 12.1 Vendors covered
  • Exhibit 126: Vendors covered
  • 12.2 Market positioning of vendors
  • Exhibit 127: Matrix on vendor position and classification
  • 12.3 Capillary Technologies
  • Exhibit 128: Capillary Technologies - Overview
  • Exhibit 129: Capillary Technologies - Product / Service
  • Exhibit 130: Capillary Technologies - Key offerings
  • 12.4 Cendyn Group LLC
  • Exhibit 131: Cendyn Group LLC - Overview
  • Exhibit 132: Cendyn Group LLC - Product / Service
  • Exhibit 133: Cendyn Group LLC - Key offerings
  • 12.5 Doxim Inc
  • Exhibit 134: Doxim Inc - Overview
  • Exhibit 135: Doxim Inc - Product / Service
  • Exhibit 136: Doxim Inc - Key offerings
  • 12.6 Infor Inc.
  • Exhibit 137: Infor Inc. - Overview
  • Exhibit 138: Infor Inc. - Product / Service
  • Exhibit 139: Infor Inc. - Key news
  • Exhibit 140: Infor Inc. - Key offerings
  • 12.7 International Business Machines Corp.
  • Exhibit 141: International Business Machines Corp. - Overview
  • Exhibit 142: International Business Machines Corp. - Business segments
  • Exhibit 143: International Business Machines Corp. - Key news
  • Exhibit 144: International Business Machines Corp. - Key offerings
  • Exhibit 145: International Business Machines Corp. - Segment focus
  • 12.8 NICE Ltd.
  • Exhibit 146: NICE Ltd. - Overview
  • Exhibit 147: NICE Ltd. - Business segments
  • Exhibit 148: NICE Ltd. - Key news
  • Exhibit 149: NICE Ltd. - Key offerings
  • Exhibit 150: NICE Ltd. - Segment focus
  • 12.9 Oracle Corp.
  • Exhibit 151: Oracle Corp. - Overview
  • Exhibit 152: Oracle Corp. - Business segments
  • Exhibit 153: Oracle Corp. - Key news
  • Exhibit 154: Oracle Corp. - Key offerings
  • Exhibit 155: Oracle Corp. - Segment focus
  • 12.10 Pegasystems Inc.
  • Exhibit 156: Pegasystems Inc. - Overview
  • Exhibit 157: Pegasystems Inc. - Product / Service
  • Exhibit 158: Pegasystems Inc. - Key news
  • Exhibit 159: Pegasystems Inc. - Key offerings
  • 12.11 Sage Group Plc
  • Exhibit 160: Sage Group Plc - Overview
  • Exhibit 161: Sage Group Plc - Business segments
  • Exhibit 162: Sage Group Plc - Key news
  • Exhibit 163: Sage Group Plc - Key offerings
  • Exhibit 164: Sage Group Plc - Segment focus
  • 12.12 SAP SE
  • Exhibit 165: SAP SE - Overview
  • Exhibit 166: SAP SE - Business segments
  • Exhibit 167: SAP SE - Key news
  • Exhibit 168: SAP SE - Key offerings
  • Exhibit 169: SAP SE - Segment focus
  • 12.13 SugarCRM Inc.
  • Exhibit 170: SugarCRM Inc. - Overview
  • Exhibit 171: SugarCRM Inc. - Product / Service
  • Exhibit 172: SugarCRM Inc. - Key offerings
  • 12.14 Veeva Systems Inc.
  • Exhibit 173: Veeva Systems Inc. - Overview
  • Exhibit 174: Veeva Systems Inc. - Business segments
  • Exhibit 175: Veeva Systems Inc. - Key offerings
  • Exhibit 176: Veeva Systems Inc. - Segment focus
  • 12.15 Verint Systems Inc
  • Exhibit 177: Verint Systems Inc - Overview
  • Exhibit 178: Verint Systems Inc - Product / Service
  • Exhibit 179: Verint Systems Inc - Key offerings
  • 12.16 Zendesk Inc.
  • Exhibit 180: Zendesk Inc. - Overview
  • Exhibit 181: Zendesk Inc. - Product / Service
  • Exhibit 182: Zendesk Inc. - Key offerings
  • 12.17 Zoho Corp. Pvt. Ltd.
  • Exhibit 183: Zoho Corp. Pvt. Ltd. - Overview
  • Exhibit 184: Zoho Corp. Pvt. Ltd. - Product / Service
  • Exhibit 185: Zoho Corp. Pvt. Ltd. - Key offerings

13 Appendix

  • 13.1 Scope of the report
  • 13.2 Inclusions and exclusions checklist
  • Exhibit 186: Inclusions checklist
  • Exhibit 187: Exclusions checklist
  • 13.3 Currency conversion rates for US$
  • Exhibit 188: Currency conversion rates for US$
  • 13.4 Research methodology
  • Exhibit 189: Research methodology
  • Exhibit 190: Validation techniques employed for market sizing
  • Exhibit 191: Information sources
  • 13.5 List of abbreviations
  • Exhibit 192: List of abbreviations
Product Code: IRTNTR70471

Exhibits:

  • Exhibits1: Executive Summary - Chart on Market Overview
  • Exhibits2: Executive Summary - Data Table on Market Overview
  • Exhibits3: Executive Summary - Chart on Global Market Characteristics
  • Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
  • Exhibits6: Executive Summary - Chart on Market Segmentation by Application
  • Exhibits7: Executive Summary - Chart on Incremental Growth
  • Exhibits8: Executive Summary - Data Table on Incremental Growth
  • Exhibits9: Executive Summary - Chart on Vendor Market Positioning
  • Exhibits10: Parent market
  • Exhibits11: Market Characteristics
  • Exhibits12: Offerings of vendors included in the market definition
  • Exhibits13: Market segments
  • Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibits18: Historic Market Size - Data Table on Global SaaS Customer Relationship Management (CRM) Market 2017 - 2021 ($ million)
  • Exhibits19: Historic Market Size - End-user Segment 2017 - 2021 ($ million)
  • Exhibits20: Historic Market Size - Application Segment 2017 - 2021 ($ million)
  • Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
  • Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
  • Exhibits23: Five forces analysis - Comparison between 2022 and 2027
  • Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
  • Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
  • Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
  • Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
  • Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
  • Exhibits29: Chart on Market condition - Five forces 2022 and 2027
  • Exhibits30: Chart on End-user - Market share 2022-2027 (%)
  • Exhibits31: Data Table on End-user - Market share 2022-2027 (%)
  • Exhibits32: Chart on Comparison by End-user
  • Exhibits33: Data Table on Comparison by End-user
  • Exhibits34: Chart on Retail - Market size and forecast 2022-2027 ($ million)
  • Exhibits35: Data Table on Retail - Market size and forecast 2022-2027 ($ million)
  • Exhibits36: Chart on Retail - Year-over-year growth 2022-2027 (%)
  • Exhibits37: Data Table on Retail - Year-over-year growth 2022-2027 (%)
  • Exhibits38: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
  • Exhibits39: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
  • Exhibits40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
  • Exhibits41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
  • Exhibits42: Chart on Manufacturing - Market size and forecast 2022-2027 ($ million)
  • Exhibits43: Data Table on Manufacturing - Market size and forecast 2022-2027 ($ million)
  • Exhibits44: Chart on Manufacturing - Year-over-year growth 2022-2027 (%)
  • Exhibits45: Data Table on Manufacturing - Year-over-year growth 2022-2027 (%)
  • Exhibits46: Chart on Telecom and IT - Market size and forecast 2022-2027 ($ million)
  • Exhibits47: Data Table on Telecom and IT - Market size and forecast 2022-2027 ($ million)
  • Exhibits48: Chart on Telecom and IT - Year-over-year growth 2022-2027 (%)
  • Exhibits49: Data Table on Telecom and IT - Year-over-year growth 2022-2027 (%)
  • Exhibits50: Chart on Others - Market size and forecast 2022-2027 ($ million)
  • Exhibits51: Data Table on Others - Market size and forecast 2022-2027 ($ million)
  • Exhibits52: Chart on Others - Year-over-year growth 2022-2027 (%)
  • Exhibits53: Data Table on Others - Year-over-year growth 2022-2027 (%)
  • Exhibits54: Market opportunity by End-user ($ million)
  • Exhibits55: Chart on Application - Market share 2022-2027 (%)
  • Exhibits56: Data Table on Application - Market share 2022-2027 (%)
  • Exhibits57: Chart on Comparison by Application
  • Exhibits58: Data Table on Comparison by Application
  • Exhibits59: Chart on Service and Support - Market size and forecast 2022-2027 ($ million)
  • Exhibits60: Data Table on Service and Support - Market size and forecast 2022-2027 ($ million)
  • Exhibits61: Chart on Service and Support - Year-over-year growth 2022-2027 (%)
  • Exhibits62: Data Table on Service and Support - Year-over-year growth 2022-2027 (%)
  • Exhibits63: Chart on Sales - Market size and forecast 2022-2027 ($ million)
  • Exhibits64: Data Table on Sales - Market size and forecast 2022-2027 ($ million)
  • Exhibits65: Chart on Sales - Year-over-year growth 2022-2027 (%)
  • Exhibits66: Data Table on Sales - Year-over-year growth 2022-2027 (%)
  • Exhibits67: Chart on Marketing - Market size and forecast 2022-2027 ($ million)
  • Exhibits68: Data Table on Marketing - Market size and forecast 2022-2027 ($ million)
  • Exhibits69: Chart on Marketing - Year-over-year growth 2022-2027 (%)
  • Exhibits70: Data Table on Marketing - Year-over-year growth 2022-2027 (%)
  • Exhibits71: Chart on E-Commerce - Market size and forecast 2022-2027 ($ million)
  • Exhibits72: Data Table on E-Commerce - Market size and forecast 2022-2027 ($ million)
  • Exhibits73: Chart on E-Commerce - Year-over-year growth 2022-2027 (%)
  • Exhibits74: Data Table on E-Commerce - Year-over-year growth 2022-2027 (%)
  • Exhibits75: Market opportunity by Application ($ million)
  • Exhibits76: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits77: Chart on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibits78: Data Table on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibits79: Chart on Geographic comparison
  • Exhibits80: Data Table on Geographic comparison
  • Exhibits81: Chart on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibits82: Data Table on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibits83: Chart on North America - Year-over-year growth 2022-2027 (%)
  • Exhibits84: Data Table on North America - Year-over-year growth 2022-2027 (%)
  • Exhibits85: Chart on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibits86: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibits87: Chart on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibits88: Data Table on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibits89: Chart on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibits90: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibits91: Chart on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibits92: Data Table on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibits93: Chart on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibits94: Data Table on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibits95: Chart on South America - Year-over-year growth 2022-2027 (%)
  • Exhibits96: Data Table on South America - Year-over-year growth 2022-2027 (%)
  • Exhibits97: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibits98: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibits99: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibits100: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibits101: Chart on US - Market size and forecast 2022-2027 ($ million)
  • Exhibits102: Data Table on US - Market size and forecast 2022-2027 ($ million)
  • Exhibits103: Chart on US - Year-over-year growth 2022-2027 (%)
  • Exhibits104: Data Table on US - Year-over-year growth 2022-2027 (%)
  • Exhibits105: Chart on Canada - Market size and forecast 2022-2027 ($ million)
  • Exhibits106: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
  • Exhibits107: Chart on Canada - Year-over-year growth 2022-2027 (%)
  • Exhibits108: Data Table on Canada - Year-over-year growth 2022-2027 (%)
  • Exhibits109: Chart on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibits110: Data Table on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibits111: Chart on UK - Year-over-year growth 2022-2027 (%)
  • Exhibits112: Data Table on UK - Year-over-year growth 2022-2027 (%)
  • Exhibits113: Chart on Germany - Market size and forecast 2022-2027 ($ million)
  • Exhibits114: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
  • Exhibits115: Chart on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibits116: Data Table on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibits117: Chart on Japan - Market size and forecast 2022-2027 ($ million)
  • Exhibits118: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
  • Exhibits119: Chart on Japan - Year-over-year growth 2022-2027 (%)
  • Exhibits120: Data Table on Japan - Year-over-year growth 2022-2027 (%)
  • Exhibits121: Market opportunity By Geographical Landscape ($ million)
  • Exhibits122: Impact of drivers and challenges in 2022 and 2027
  • Exhibits123: Overview on Criticality of inputs and Factors of differentiation
  • Exhibits124: Overview on factors of disruption
  • Exhibits125: Impact of key risks on business
  • Exhibits126: Vendors covered
  • Exhibits127: Matrix on vendor position and classification
  • Exhibits128: Capillary Technologies - Overview
  • Exhibits129: Capillary Technologies - Product / Service
  • Exhibits130: Capillary Technologies - Key offerings
  • Exhibits131: Cendyn Group LLC - Overview
  • Exhibits132: Cendyn Group LLC - Product / Service
  • Exhibits133: Cendyn Group LLC - Key offerings
  • Exhibits134: Doxim Inc - Overview
  • Exhibits135: Doxim Inc - Product / Service
  • Exhibits136: Doxim Inc - Key offerings
  • Exhibits137: Infor Inc. - Overview
  • Exhibits138: Infor Inc. - Product / Service
  • Exhibits139: Infor Inc. - Key news
  • Exhibits140: Infor Inc. - Key offerings
  • Exhibits141: International Business Machines Corp. - Overview
  • Exhibits142: International Business Machines Corp. - Business segments
  • Exhibits143: International Business Machines Corp. - Key news
  • Exhibits144: International Business Machines Corp. - Key offerings
  • Exhibits145: International Business Machines Corp. - Segment focus
  • Exhibits146: NICE Ltd. - Overview
  • Exhibits147: NICE Ltd. - Business segments
  • Exhibits148: NICE Ltd. - Key news
  • Exhibits149: NICE Ltd. - Key offerings
  • Exhibits150: NICE Ltd. - Segment focus
  • Exhibits151: Oracle Corp. - Overview
  • Exhibits152: Oracle Corp. - Business segments
  • Exhibits153: Oracle Corp. - Key news
  • Exhibits154: Oracle Corp. - Key offerings
  • Exhibits155: Oracle Corp. - Segment focus
  • Exhibits156: Pegasystems Inc. - Overview
  • Exhibits157: Pegasystems Inc. - Product / Service
  • Exhibits158: Pegasystems Inc. - Key news
  • Exhibits159: Pegasystems Inc. - Key offerings
  • Exhibits160: Sage Group Plc - Overview
  • Exhibits161: Sage Group Plc - Business segments
  • Exhibits162: Sage Group Plc - Key news
  • Exhibits163: Sage Group Plc - Key offerings
  • Exhibits164: Sage Group Plc - Segment focus
  • Exhibits165: SAP SE - Overview
  • Exhibits166: SAP SE - Business segments
  • Exhibits167: SAP SE - Key news
  • Exhibits168: SAP SE - Key offerings
  • Exhibits169: SAP SE - Segment focus
  • Exhibits170: SugarCRM Inc. - Overview
  • Exhibits171: SugarCRM Inc. - Product / Service
  • Exhibits172: SugarCRM Inc. - Key offerings
  • Exhibits173: Veeva Systems Inc. - Overview
  • Exhibits174: Veeva Systems Inc. - Business segments
  • Exhibits175: Veeva Systems Inc. - Key offerings
  • Exhibits176: Veeva Systems Inc. - Segment focus
  • Exhibits177: Verint Systems Inc - Overview
  • Exhibits178: Verint Systems Inc - Product / Service
  • Exhibits179: Verint Systems Inc - Key offerings
  • Exhibits180: Zendesk Inc. - Overview
  • Exhibits181: Zendesk Inc. - Product / Service
  • Exhibits182: Zendesk Inc. - Key offerings
  • Exhibits183: Zoho Corp. Pvt. Ltd. - Overview
  • Exhibits184: Zoho Corp. Pvt. Ltd. - Product / Service
  • Exhibits185: Zoho Corp. Pvt. Ltd. - Key offerings
  • Exhibits186: Inclusions checklist
  • Exhibits187: Exclusions checklist
  • Exhibits188: Currency conversion rates for US$
  • Exhibits189: Research methodology
  • Exhibits190: Validation techniques employed for market sizing
  • Exhibits191: Information sources
  • Exhibits192: List of abbreviations
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Jeroen Van Heghe

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Christine Sirois

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