Asia-pacific Contact Center Software Market Forecast 2022-2030

The Asia-Pacific contact center software market is expected to grow with a CAGR of 18.39% during the forecast period, 2022-2030. The wide-scale adoption of emerging technologies, rising awareness regarding consumer rights, and significant network and IT infrastructure investments are propelling the market growth.

MARKET INSIGHTS

The Asia-Pacific contact center software market growth analysis includes the evaluation of Indonesia, South Korea, India, Vietnam, China, Japan, Australia & New Zealand, Thailand, and Rest of Asia-Pacific. Growth of the IT and telecommunications industry of South Korea, a range of strategic initiatives taken by the market players for the development and launch of contact center products and solutions, etc., are expected to fuel growth in the contact center software market across South Korea during the forecast period.

Furthermore, the Indonesia contact center software market is expected to witness growth due to an increase in the demand and adoption of cloud and cloud-based services and growth in the country's IT and telecommunication industry. There has been an increase in cloud computing and cloud infrastructure deployment across the country, further supporting the market growth.

On the other hand, the economic growth rate of Vietnam has been among the largest in the Asia Pacific region. Also, Vietnam is enhancing customer relationships for greater loyalty, profitability, and brand recall, with customer service becoming the primary focus in the Asia-Pacific region. Basic applications such as call monitoring, automatic call distributors, interactive voice response, computer telephony integration, etc., are leading the market trends in the contact center industry across Vietnam.

COMPETITIVE INSIGHTS

Some of the key market players include: ZTE Corporation, CISCO Systems Inc, NEC Corporation, etc.

Our report offerings include:

Explore key findings of the overall market

Strategic breakdown of market dynamics (Drivers, Restraints, Opportunities, Challenges)

Market forecasts for a minimum of 9 years, along with 3 years of historical data for all segments, sub-segments, and regions

Market Segmentation caters to a thorough assessment of key segments with their market estimations

Geographical Analysis: Assessments of the mentioned regions and country-level segments with their market share

Key analytics: Porter's Five Forces Analysis, Vendor Landscape, Opportunity Matrix, Key Buying Criteria, etc.

Competitive landscape is the theoretical explanation of the key companies based on factors, market share, etc.

Company profiling: A detailed company overview, product/services offered, SCOT analysis, and recent strategic developments

Product Code: 45273

1. RESEARCH SCOPE & METHODOLOGY

1.1. STUDY OBJECTIVES
1.2. SCOPE OF STUDY
1.3. METHODOLOGY
1.4. ASSUMPTIONS & LIMITATIONS

2. EXECUTIVE SUMMARY

2.1. MARKET SIZE & ESTIMATES
2.2. MARKET OVERVIEW

3. MARKET DYNAMICS

3.1. KEY DRIVERS
- 3.1.1. RISING ADOPTION OF ADVANCED CONTACT CENTER TECHNOLOGIES
- 3.1.2. EMERGING ROLE OF SOCIAL MEDIA IN CONTACT CENTER OPERATIONS
- 3.1.3. CONTINUOUS TRANSITIONS TO CLOUD-BASED CONTACT CENTERS
3.2. KEY RESTRAINTS
- 3.2.1. DATA PRIVACY AND SECURITY ASPECTS
- 3.2.2. HIGH COSTS AND INVESTMENTS

4. KEY ANALYTICS

4.1. IMPACT OF COVID-19 ON CONTACT CENTER SOFTWARE MARKET
4.2. KEY MARKET TRENDS
4.3. PORTER'S FIVE FORCES ANALYSIS
- 4.3.1. BUYERS POWER
- 4.3.2. SUPPLIERS POWER
- 4.3.3. SUBSTITUTION
- 4.3.4. NEW ENTRANTS
- 4.3.5. INDUSTRY RIVALRY
4.4. OPPORTUNITY MATRIX
4.5. VENDOR LANDSCAPE
4.6. VALUE CHAIN ANALYSIS
- 4.6.1. OBTAIN DATA
- 4.6.2. KNOW THE CUSTOMER
- 4.6.3. DEVELOP STRATEGY
- 4.6.4. COMPANY CULTURE
- 4.6.5. COMMIT RESOURCES
- 4.6.6. MONITOR SUCCESS
4.7. KEY BUYING CRITERIA
- 4.7.1. FLEXIBILITY
- 4.7.2. SCALABILITY
- 4.7.3. EASE OF USE
- 4.7.4. DEPLOYMENT TIME
4.8. REGULATORY FRAMEWORK

5. MARKET BY COMPONENT

5.1. SOFTWARE
5.2. SERVICES

6. MARKET BY DEPLOYMENT

6.1. ON-PREMISE
6.2. CLOUD

7. MARKET BY ENTERPRISE SIZE

7.1. SMALL & MEDIUM ENTERPRISES
7.2. LARGE ENTERPRISES

8. MARKET BY INDUSTRY VERTICAL

8.1. BFSI
8.2. HEALTHCARE
8.3. RETAIL & E-COMMERCE
8.4. GOVERNMENT AND EDUCATION
8.5. IT AND TELECOM
8.6. TRAVEL & HOSPITALITY

9. GEOGRAPHICAL ANALYSIS

9.1. ASIA-PACIFIC
- 9.1.1. MARKET SIZE & ESTIMATES
- 9.1.2. KEY GROWTH ENABLERS
- 9.1.3. KEY CHALLENGES
- 9.1.4. KEY PLAYERS
- 9.1.5. COUNTRY ANALYSIS
  - 9.1.5.1. CHINA
  - 9.1.5.2. JAPAN
  - 9.1.5.3. INDIA
  - 9.1.5.4. SOUTH KOREA
  - 9.1.5.5. INDONESIA
  - 9.1.5.6. THAILAND
  - 9.1.5.7. VIETNAM
  - 9.1.5.8. AUSTRALIA & NEW ZEALAND
  - 9.1.5.9. REST OF ASIA-PACIFIC

10. COMPETITIVE LANDSCAPE

10.1. KEY STRATEGIC DEVELOPMENTS
- 10.1.1. MERGERS & ACQUISITIONS
- 10.1.2. PRODUCT LAUNCHES & DEVELOPMENTS
- 10.1.3. PARTNERSHIPS & AGREEMENTS
- 10.1.4. BUSINESS EXPANSIONS & DIVESTITURES
10.2. COMPANY PROFILES
- 10.2.1. CISCO SYSTEMS INC
- 10.2.2. FIVE9 INC
- 10.2.3. GENESYS TELECOMMUNICATIONS LABORATORIES INC
- 10.2.4. AVAYA INC
- 10.2.5. 8X8 INC
- 10.2.6. AMAZON WEB SERVICES INC
- 10.2.7. ENGHOUSE INTERACTIVE INC
- 10.2.8. UNIFY INC
- 10.2.9. SAP SE
- 10.2.10. NEC
- 10.2.11. ASPECT SOFTWARE
- 10.2.12. ATOS
- 10.2.13. VONAGE
- 10.2.14. ZTE CORPORATION
- 10.2.15. NICE
- 10.2.16. LIFESIZE
- 10.2.17. TALKDESK
- 10.2.18. VOCALCOM