North America Contact Center Software Market Forecast 2022-2030

The North America contact center software market is set to grow with a CAGR of 11.52% during the forecast period, 2022-2030. The market growth is driven by the early adoption of new and upgraded technologies, increased research and development work, and industry collaborations to develop new products.

MARKET INSIGHTS

The North America contact center software market growth analysis includes the assessment of United States and Canada. The availability of a range of contact and call center software in the country, growth in the IT and telecom industry of the country, technological developments and advancements coupled with product developments and launch by the market players active in the country are some of the prime factors resulting in the growth of contact center software market in Canada during the forecast period. Also, the presence of some of the major call and contact center software and revenue obtained from IT services support the market growth across Canada.

Furthermore, according to reports, the IT services market in Canada witnessed an increment and amount to about $25.4 billion in 2021. The category of IT services includes the segments such as IT consulting, cloud services, IT outsourcing, etc. Such growth in the IT services market is expected to further increase the demand and adoption of contact center software, promoting Canada's market growth during the forecast period.

COMPETITIVE INSIGHTS

Some of the key market players include: 8x8 Inc, Five9, Avaya Inc, Genesys Telecommunications Laboratories Inc, Cisco Systems Inc, etc.

Our report offerings include:

Explore key findings of the overall market

Strategic breakdown of market dynamics (Drivers, Restraints, Opportunities, Challenges)

Market forecasts for a minimum of 9 years, along with 3 years of historical data for all segments, sub-segments, and regions

Market Segmentation caters to a thorough assessment of key segments with their market estimations

Geographical Analysis: Assessments of the mentioned regions and country-level segments with their market share

Key analytics: Porter's Five Forces Analysis, Vendor Landscape, Opportunity Matrix, Key Buying Criteria, etc.

Competitive landscape is the theoretical explanation of the key companies based on factors, market share, etc.

Company profiling: A detailed company overview, product/services offered, SCOT analysis, and recent strategic developments

Product Code: 45264

1. RESEARCH SCOPE & METHODOLOGY

1.1. STUDY OBJECTIVES
1.2. SCOPE OF STUDY
1.3. METHODOLOGY
1.4. ASSUMPTIONS & LIMITATIONS

2. EXECUTIVE SUMMARY

2.1. MARKET SIZE & ESTIMATES
2.2. MARKET OVERVIEW

3. MARKET DYNAMICS

3.1. KEY DRIVERS
- 3.1.1. RISING ADOPTION OF ADVANCED CONTACT CENTER TECHNOLOGIES
- 3.1.2. EMERGING ROLE OF SOCIAL MEDIA IN CONTACT CENTER OPERATIONS
- 3.1.3. CONTINUOUS TRANSITIONS TO CLOUD-BASED CONTACT CENTERS
3.2. KEY RESTRAINTS
- 3.2.1. DATA PRIVACY AND SECURITY ASPECTS
- 3.2.2. HIGH COSTS AND INVESTMENTS

4. KEY ANALYTICS

4.1. IMPACT OF COVID-19 ON CONTACT CENTER SOFTWARE MARKET
4.2. KEY MARKET TRENDS
4.3. PORTER'S FIVE FORCES ANALYSIS
- 4.3.1. BUYERS POWER
- 4.3.2. SUPPLIERS POWER
- 4.3.3. SUBSTITUTION
- 4.3.4. NEW ENTRANTS
- 4.3.5. INDUSTRY RIVALRY
4.4. OPPORTUNITY MATRIX
4.5. VENDOR LANDSCAPE
4.6. VALUE CHAIN ANALYSIS
- 4.6.1. OBTAIN DATA
- 4.6.2. KNOW THE CUSTOMER
- 4.6.3. DEVELOP STRATEGY
- 4.6.4. COMPANY CULTURE
- 4.6.5. COMMIT RESOURCES
- 4.6.6. MONITOR SUCCESS
4.7. KEY BUYING CRITERIA
- 4.7.1. FLEXIBILITY
- 4.7.2. SCALABILITY
- 4.7.3. EASE OF USE
- 4.7.4. DEPLOYMENT TIME
4.8. REGULATORY FRAMEWORK

5. MARKET BY COMPONENT

5.1. SOFTWARE
5.2. SERVICES

6. MARKET BY DEPLOYMENT

6.1. ON-PREMISE
6.2. CLOUD

7. MARKET BY ENTERPRISE SIZE

7.1. SMALL & MEDIUM ENTERPRISES
7.2. LARGE ENTERPRISES

8. MARKET BY INDUSTRY VERTICAL

8.1. BFSI
8.2. HEALTHCARE
8.3. RETAIL & E-COMMERCE
8.4. GOVERNMENT AND EDUCATION
8.5. IT AND TELECOM
8.6. TRAVEL & HOSPITALITY

9. GEOGRAPHICAL ANALYSIS

9.1. NORTH AMERICA
- 9.1.1. MARKET SIZE & ESTIMATES
- 9.1.2. KEY GROWTH ENABLERS
- 9.1.3. KEY CHALLENGES
- 9.1.4. KEY PLAYERS
- 9.1.5. COUNTRY ANALYSIS
  - 9.1.5.1. UNITED STATES
  - 9.1.5.2. CANADA

10. COMPETITIVE LANDSCAPE

10.1. KEY STRATEGIC DEVELOPMENTS
- 10.1.1. MERGERS & ACQUISITIONS
- 10.1.2. PRODUCT LAUNCHES & DEVELOPMENTS
- 10.1.3. PARTNERSHIPS & AGREEMENTS
- 10.1.4. BUSINESS EXPANSIONS & DIVESTITURES
10.2. COMPANY PROFILES
- 10.2.1. CISCO SYSTEMS INC
- 10.2.2. FIVE9 INC
- 10.2.3. GENESYS TELECOMMUNICATIONS LABORATORIES INC
- 10.2.4. AVAYA INC
- 10.2.5. 8X8 INC
- 10.2.6. AMAZON WEB SERVICES INC
- 10.2.7. ENGHOUSE INTERACTIVE INC
- 10.2.8. UNIFY INC
- 10.2.9. SAP SE
- 10.2.10. NEC
- 10.2.11. ASPECT SOFTWARE
- 10.2.12. ATOS
- 10.2.13. VONAGE
- 10.2.14. ZTE CORPORATION
- 10.2.15. NICE
- 10.2.16. LIFESIZE
- 10.2.17. TALKDESK
- 10.2.18. VOCALCOM