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Market Research Report
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1093237

Europe Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Country and Growth Forecast, 2022 - 2028

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Europe Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Country and Growth Forecast, 2022 - 2028
Published: May 31, 2022
KBV Research
Content info: 138 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents
  • List of Tables

The Europe Contact Center Analytics Market would witness market growth of 10.5% CAGR during the forecast period (2022-2028).

The demand for predictive analytics along with real-time monitoring, and enhanced customer experience management solutions, has pushed the contact center analytics market. The rising demand for speech and text analytics solutions, as well as the rise of cloud computing, are expected to fuel market growth. Text and speech analytics solutions let businesses better respond to client needs while also improving operational efficiency. Furthermore, the growing necessity for real-time speech analytics solutions, as well as an increased focus on customer satisfaction, are expected to drive market growth in the coming years. Today's contact center technology is robust and complex, relying on a range of internet, Interactive Voice Response (IVR), and other channels that must work together in order to deliver a seamless omnichannel customer experience. The first call resolution (FCR) measure displays a contact center's ability to resolve client issues, requests, or queries on the first call without any follow-up calls. As a crucial component of customer relationship management (CRM), FCR aids in accurately evaluating customer satisfaction and increasing customer loyalty. This is expected to fuel market growth.

The ICT sector of the region is robust and well-established According to the International Trade Administration, with 94.301 IT enterprises (software and hardware, as of 2018) and an estimated 1.03 million employees in 2021, Germany has one of the world's major ICT markets and Europe's single largest software market. Demand for American goods and services is robust across the board. Microsoft, Apple, Adobe, Dell, IBM, Oracle, and SAP all have significant market shares. In addition, there are numerous highly specialized SMEs on the market. In 2021, sales in the various IT subsectors were USD 48.2 billion in IT services, USD 38.1 billion in IT hardware, and USD 32.5 billion in software. Total IT income has climbed from USD 76.4 billion in 2007 to an expected USD 112.6 billion in 2021. Germany hosts several important ICT trade shows, making it a top destination for American companies looking to connect with global partners and buyers.

The Germany market dominated the Europe Contact Center Analytics Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $196 million by 2028. The UK market is estimated to grow at a CAGR of 9.5% during (2022 - 2028). Additionally, The France market would witness a CAGR of 11.3% during (2022 - 2028).

Based on Component, the market is segmented into Software (Speech Analytics, Text Analytics, Desktop Analytics, Predictive Analytics, and Cross-channel Analytics & Performance Analytics) and Services. Based on Application, the market is segmented into Customer Experience Management, Workforce Optimization, Risk & Compliance Management, Log Management, Real-Time Monitoring & Analysis, and Automatic Call Distributor & Others. Based on Deployment Mode, the market is segmented into Cloud and On-premise. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). Based on Vertical, the market is segmented into BFSI, Retail & Consumer Goods, Energy & Utilities, Government & Defense, Healthcare & Life Sciences, Manufacturing, Telecom & IT, Travel & Hospitality, and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Oracle Corporation, Cisco Systems, Inc., Avaya Holdings Corporation, Genpact Limited, NICE Ltd., SAP SE, 8x8, Inc., Talkdesk, Inc., Genesys Telecommunications Laboratories, Inc., and CallMiner, Inc.

Scope of the Study

Market Segments covered in the Report:

By Component

  • Software
    • Speech Analytics
    • Text Analytics
    • Desktop Analytics
    • Predictive Analytics
    • Cross-channel Analytics & Performance Analytics
  • Services

By Application

  • Customer Experience Management
  • Workforce Optimization
  • Risk & Compliance Management
  • Log Management, Real-Time Monitoring & Analysis
  • Automatic Call Distributor & Others

By Deployment Mode

  • Cloud
  • On-premise

By Organization Size

  • Large Enterprises
  • Small & Medium Enterprises (SMEs)

By Vertical

  • BFSI
  • Retail & Consumer Goods
  • Energy & Utilities
  • Government & Defense
  • Healthcare & Life Sciences
  • Manufacturing
  • Telecom & IT
  • Travel & Hospitality
  • Others

By Country

  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe

Companies Profiled

  • Oracle Corporation
  • Cisco Systems, Inc.
  • Avaya Holdings Corporation
  • Genpact Limited
  • NICE Ltd.
  • SAP SE
  • 8x8, Inc.
  • Talkdesk, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • CallMiner, Inc.

Unique Offerings from KBV Research

  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Europe Contact Center Analytics Market, by Component
    • 1.4.2 Europe Contact Center Analytics Market, by Application
    • 1.4.3 Europe Contact Center Analytics Market, by Deployment Mode
    • 1.4.4 Europe Contact Center Analytics Market, by Organization Size
    • 1.4.5 Europe Contact Center Analytics Market, by Vertical
    • 1.4.6 Europe Contact Center Analytics Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Overview
      • 2.1.1.1 Market composition and scenario
  • 2.2 Key Factors Impacting the Market
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global

  • 3.1 KBV Cardinal Matrix
  • 3.2 Recent Industry Wide Strategic Developments
    • 3.2.1 Partnerships, Collaborations and Agreements
    • 3.2.2 Product Launches and Product Expansions
    • 3.2.3 Acquisition and Mergers
  • 3.3 Market Share Analysis, 2021
  • 3.4 Top Winning Strategies
    • 3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
    • 3.4.2 Key Strategic Move: (Partnerships, Collaborations and Agreements : 2019, Oct - 2021, May) Leading Players

Chapter 4. Europe Contact Center Analytics Market by Component

  • 4.1 Europe Software Market by Country
  • 4.2 Europe Contact Center Analytics Market by Software Type
    • 4.2.1 Europe Speech Analytics Market by Country
    • 4.2.2 Europe Text Analytics Market by Country
    • 4.2.3 Europe Desktop Analytics Market by Country
    • 4.2.4 Europe Predictive Analytics Market by Country
    • 4.2.5 Europe Cross-channel Analytics & Performance Analytics Market by Country
  • 4.3 Europe Services Market by Country

Chapter 5. Europe Contact Center Analytics Market by Application

  • 5.1 Europe Customer Experience Management Market by Country
  • 5.2 Europe Workforce Optimization Market by Country
  • 5.3 Europe Risk & Compliance Management Market by Country
  • 5.4 Europe Log Management, Real-Time Monitoring & Analysis Market by Country
  • 5.5 Europe Automatic Call Distributor & Others Market by Country

Chapter 6. Europe Contact Center Analytics Market by Deployment Mode

  • 6.1 Europe Cloud Market by Country
  • 6.2 Europe On-premise Market by Country

Chapter 7. Europe Contact Center Analytics Market by Organization Size

  • 7.1 Europe Large Enterprises Market by Country
  • 7.2 Europe Small & Medium Enterprises (SMEs) Market by Country

Chapter 8. Europe Contact Center Analytics Market by Vertical

  • 8.1 Europe BFSI Market by Country
  • 8.2 Europe Retail & Consumer Goods Market by Country
  • 8.3 Europe Energy & Utilities Market by Country
  • 8.4 Europe Government & Defense Market by Country
  • 8.5 Europe Healthcare & Life Sciences Market by Country
  • 8.6 Europe Manufacturing Market by Country
  • 8.7 Europe Telecom & IT Market by Country
  • 8.8 Europe Travel & Hospitality Market by Country
  • 8.9 Europe Others Market by Country

Chapter 9. Europe Contact Center Analytics Market by Country

  • 9.1 Germany Contact Center Analytics Market
    • 9.1.1 Germany Contact Center Analytics Market by Component
      • 9.1.1.1 Germany Contact Center Analytics Market by Software Type
    • 9.1.2 Germany Contact Center Analytics Market by Application
    • 9.1.3 Germany Contact Center Analytics Market by Deployment Mode
    • 9.1.4 Germany Contact Center Analytics Market by Organization Size
    • 9.1.5 Germany Contact Center Analytics Market by Vertical
  • 9.2 UK Contact Center Analytics Market
    • 9.2.1 UK Contact Center Analytics Market by Component
      • 9.2.1.1 UK Contact Center Analytics Market by Software Type
    • 9.2.2 UK Contact Center Analytics Market by Application
    • 9.2.3 UK Contact Center Analytics Market by Deployment Mode
    • 9.2.4 UK Contact Center Analytics Market by Organization Size
    • 9.2.5 UK Contact Center Analytics Market by Vertical
  • 9.3 France Contact Center Analytics Market
    • 9.3.1 France Contact Center Analytics Market by Component
      • 9.3.1.1 France Contact Center Analytics Market by Software Type
    • 9.3.2 France Contact Center Analytics Market by Application
    • 9.3.3 France Contact Center Analytics Market by Deployment Mode
    • 9.3.4 France Contact Center Analytics Market by Organization Size
    • 9.3.5 France Contact Center Analytics Market by Vertical
  • 9.4 Russia Contact Center Analytics Market
    • 9.4.1 Russia Contact Center Analytics Market by Component
      • 9.4.1.1 Russia Contact Center Analytics Market by Software Type
    • 9.4.2 Russia Contact Center Analytics Market by Application
    • 9.4.3 Russia Contact Center Analytics Market by Deployment Mode
    • 9.4.4 Russia Contact Center Analytics Market by Organization Size
    • 9.4.5 Russia Contact Center Analytics Market by Vertical
  • 9.5 Spain Contact Center Analytics Market
    • 9.5.1 Spain Contact Center Analytics Market by Component
      • 9.5.1.1 Spain Contact Center Analytics Market by Software Type
    • 9.5.2 Spain Contact Center Analytics Market by Application
    • 9.5.3 Spain Contact Center Analytics Market by Deployment Mode
    • 9.5.4 Spain Contact Center Analytics Market by Organization Size
    • 9.5.5 Spain Contact Center Analytics Market by Vertical
  • 9.6 Italy Contact Center Analytics Market
    • 9.6.1 Italy Contact Center Analytics Market by Component
      • 9.6.1.1 Italy Contact Center Analytics Market by Software Type
    • 9.6.2 Italy Contact Center Analytics Market by Application
    • 9.6.3 Italy Contact Center Analytics Market by Deployment Mode
    • 9.6.4 Italy Contact Center Analytics Market by Organization Size
    • 9.6.5 Italy Contact Center Analytics Market by Vertical
  • 9.7 Rest of Europe Contact Center Analytics Market
    • 9.7.1 Rest of Europe Contact Center Analytics Market by Component
      • 9.7.1.1 Rest of Europe Contact Center Analytics Market by Software Type
    • 9.7.2 Rest of Europe Contact Center Analytics Market by Application
    • 9.7.3 Rest of Europe Contact Center Analytics Market by Deployment Mode
    • 9.7.4 Rest of Europe Contact Center Analytics Market by Organization Size
    • 9.7.5 Rest of Europe Contact Center Analytics Market by Vertical

Chapter 10. Company Profiles

  • 10.1 Oracle Corporation
    • 10.1.1 Company Overview
    • 10.1.2 Financial Analysis
    • 10.1.3 Segmental and Regional Analysis
    • 10.1.4 Research & Development Expense
    • 10.1.5 Recent strategies and developments:
      • 10.1.5.1 Product Launches and Product Expansions:
    • 10.1.6 SWOT Analysis
  • 10.2 Cisco Systems, Inc.
    • 10.2.1 Company Overview
    • 10.2.2 Financial Analysis
    • 10.2.3 Regional Analysis
    • 10.2.4 Research & Development Expense
    • 10.2.5 Recent strategies and developments:
      • 10.2.5.1 Acquisition and Mergers:
  • 10.3 Avaya Holdings Corporation
    • 10.3.1 Company Overview
    • 10.3.2 Financial Analysis
    • 10.3.3 Segmental and Regional Analysis
    • 10.3.4 Research & Development Expense
    • 10.3.5 Recent strategies and developments:
      • 10.3.5.1 Partnerships, Collaborations, and Agreements:
      • 10.3.5.2 Product Launches and Product Expansions:
      • 10.3.5.3 Acquisition and Mergers:
  • 10.4 Genpact Limited
    • 10.4.1 Company Overview
    • 10.4.2 Financial Analysis
    • 10.4.3 Segmental and Regional Analysis
  • 10.5 NICE Ltd.
    • 10.5.1 Company Overview
    • 10.5.2 Financial Analysis
    • 10.5.3 Segmental and Regional Analysis
    • 10.5.4 Research & Development Expenses
    • 10.5.5 Recent strategies and developments:
      • 10.5.5.1 Acquisition and Mergers:
  • 10.6 SAP SE
    • 10.6.1 Company Overview
    • 10.6.2 Financial Analysis
    • 10.6.3 Segmental and Regional Analysis
    • 10.6.4 Research & Development Expense
    • 10.6.5 Recent strategies and developments:
      • 10.6.5.1 Product Launches and Product Expansions:
  • 10.7 8x8, Inc.
    • 10.7.1 Company Overview
    • 10.7.2 Financial Analysis
    • 10.7.3 Regional Analysis
    • 10.7.4 Research & Development Expenses
    • 10.7.5 Recent strategies and developments:
      • 10.7.5.1 Partnerships, Collaborations, and Agreements:
  • 10.8 Talkdesk, Inc.
    • 10.8.1 Company Overview
    • 10.8.2 Recent strategies and developments:
      • 10.8.2.1 Partnerships, Collaborations, and Agreements:
      • 10.8.2.2 Product Launches and Product Expansions:
  • 10.9 Genesys Telecommunications Laboratories, Inc.
    • 10.9.1 Company Overview
    • 10.9.2 Recent strategies and developments:
      • 10.9.2.1 Partnerships, Collaborations, and Agreements:
  • 10.10. CallMiner, Inc.
    • 10.10.1 Company Overview

LIST OF TABLES

  • TABLE 1 Europe Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 2 Europe Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 3 Partnerships, Collaborations and Agreements- Contact Center Analytics Market
  • TABLE 4 Product Launches And Product Expansions- Contact Center Analytics Market
  • TABLE 5 Acquisition and Mergers- Contact Center Analytics Market
  • TABLE 6 Europe Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 7 Europe Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 8 Europe Software Market by Country, 2018 - 2021, USD Million
  • TABLE 9 Europe Software Market by Country, 2022 - 2028, USD Million
  • TABLE 10 Europe Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 11 Europe Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 12 Europe Speech Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 13 Europe Speech Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 14 Europe Text Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 15 Europe Text Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 16 Europe Desktop Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 17 Europe Desktop Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 18 Europe Predictive Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 19 Europe Predictive Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 20 Europe Cross-channel Analytics & Performance Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 21 Europe Cross-channel Analytics & Performance Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 22 Europe Services Market by Country, 2018 - 2021, USD Million
  • TABLE 23 Europe Services Market by Country, 2022 - 2028, USD Million
  • TABLE 24 Europe Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 25 Europe Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 26 Europe Customer Experience Management Market by Country, 2018 - 2021, USD Million
  • TABLE 27 Europe Customer Experience Management Market by Country, 2022 - 2028, USD Million
  • TABLE 28 Europe Workforce Optimization Market by Country, 2018 - 2021, USD Million
  • TABLE 29 Europe Workforce Optimization Market by Country, 2022 - 2028, USD Million
  • TABLE 30 Europe Risk & Compliance Management Market by Country, 2018 - 2021, USD Million
  • TABLE 31 Europe Risk & Compliance Management Market by Country, 2022 - 2028, USD Million
  • TABLE 32 Europe Log Management, Real-Time Monitoring & Analysis Market by Country, 2018 - 2021, USD Million
  • TABLE 33 Europe Log Management, Real-Time Monitoring & Analysis Market by Country, 2022 - 2028, USD Million
  • TABLE 34 Europe Automatic Call Distributor & Others Market by Country, 2018 - 2021, USD Million
  • TABLE 35 Europe Automatic Call Distributor & Others Market by Country, 2022 - 2028, USD Million
  • TABLE 36 Europe Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 37 Europe Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 38 Europe Cloud Market by Country, 2018 - 2021, USD Million
  • TABLE 39 Europe Cloud Market by Country, 2022 - 2028, USD Million
  • TABLE 40 Europe On-premise Market by Country, 2018 - 2021, USD Million
  • TABLE 41 Europe On-premise Market by Country, 2022 - 2028, USD Million
  • TABLE 42 Europe Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 43 Europe Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 44 Europe Large Enterprises Market by Country, 2018 - 2021, USD Million
  • TABLE 45 Europe Large Enterprises Market by Country, 2022 - 2028, USD Million
  • TABLE 46 Europe Small & Medium Enterprises (SMEs) Market by Country, 2018 - 2021, USD Million
  • TABLE 47 Europe Small & Medium Enterprises (SMEs) Market by Country, 2022 - 2028, USD Million
  • TABLE 48 Europe Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 49 Europe Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 50 Europe BFSI Market by Country, 2018 - 2021, USD Million
  • TABLE 51 Europe BFSI Market by Country, 2022 - 2028, USD Million
  • TABLE 52 Europe Retail & Consumer Goods Market by Country, 2018 - 2021, USD Million
  • TABLE 53 Europe Retail & Consumer Goods Market by Country, 2022 - 2028, USD Million
  • TABLE 54 Europe Energy & Utilities Market by Country, 2018 - 2021, USD Million
  • TABLE 55 Europe Energy & Utilities Market by Country, 2022 - 2028, USD Million
  • TABLE 56 Europe Government & Defense Market by Country, 2018 - 2021, USD Million
  • TABLE 57 Europe Government & Defense Market by Country, 2022 - 2028, USD Million
  • TABLE 58 Europe Healthcare & Life Sciences Market by Country, 2018 - 2021, USD Million
  • TABLE 59 Europe Healthcare & Life Sciences Market by Country, 2022 - 2028, USD Million
  • TABLE 60 Europe Manufacturing Market by Country, 2018 - 2021, USD Million
  • TABLE 61 Europe Manufacturing Market by Country, 2022 - 2028, USD Million
  • TABLE 62 Europe Telecom & IT Market by Country, 2018 - 2021, USD Million
  • TABLE 63 Europe Telecom & IT Market by Country, 2022 - 2028, USD Million
  • TABLE 64 Europe Travel & Hospitality Market by Country, 2018 - 2021, USD Million
  • TABLE 65 Europe Travel & Hospitality Market by Country, 2022 - 2028, USD Million
  • TABLE 66 Europe Others Market by Country, 2018 - 2021, USD Million
  • TABLE 67 Europe Others Market by Country, 2022 - 2028, USD Million
  • TABLE 68 Europe Contact Center Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 69 Europe Contact Center Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 70 Germany Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 71 Germany Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 72 Germany Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 73 Germany Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 74 Germany Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 75 Germany Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 76 Germany Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 77 Germany Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 78 Germany Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 79 Germany Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 80 Germany Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 81 Germany Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 82 Germany Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 83 Germany Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 84 UK Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 85 UK Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 86 UK Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 87 UK Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 88 UK Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 89 UK Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 90 UK Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 91 UK Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 92 UK Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 93 UK Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 94 UK Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 95 UK Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 96 UK Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 97 UK Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 98 France Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 99 France Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 100 France Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 101 France Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 102 France Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 103 France Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 104 France Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 105 France Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 106 France Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 107 France Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 108 France Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 109 France Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 110 France Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 111 France Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 112 Russia Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 113 Russia Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 114 Russia Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 115 Russia Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 116 Russia Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 117 Russia Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 118 Russia Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 119 Russia Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 120 Russia Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 121 Russia Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 122 Russia Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 123 Russia Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 124 Russia Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 125 Russia Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 126 Spain Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 127 Spain Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 128 Spain Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 129 Spain Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 130 Spain Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 131 Spain Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 132 Spain Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 133 Spain Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 134 Spain Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 135 Spain Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 136 Spain Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 137 Spain Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 138 Spain Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 139 Spain Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 140 Italy Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 141 Italy Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 142 Italy Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 143 Italy Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 144 Italy Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 145 Italy Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 146 Italy Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 147 Italy Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 148 Italy Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 149 Italy Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 150 Italy Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 151 Italy Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 152 Italy Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 153 Italy Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 154 Rest of Europe Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 155 Rest of Europe Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 156 Rest of Europe Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 157 Rest of Europe Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 158 Rest of Europe Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 159 Rest of Europe Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 160 Rest of Europe Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 161 Rest of Europe Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 162 Rest of Europe Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 163 Rest of Europe Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 164 Rest of Europe Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 165 Rest of Europe Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 166 Rest of Europe Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 167 Rest of Europe Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 168 Key Information - Oracle Corporation
  • TABLE 169 Key Information - Cisco Systems, Inc.
  • TABLE 170 Key Information - Avaya Holdings Corporation
  • TABLE 171 Key Information - Genpact Limited
  • TABLE 172 Key Information - NICE Ltd.
  • TABLE 173 Key Information - SAP SE
  • TABLE 174 Key information - 8x8, Inc.
  • TABLE 175 Key Information - Talkdesk, Inc.
  • TABLE 176 Key Information - Genesys Telecommunications Laboratories, Inc.
  • TABLE 177 Key Information - CallMiner, Inc.

List of Figures

  • FIG 1 Methodology for the research
  • FIG 2 KBV Cardinal Matrix
  • FIG 3 Market Share Analysis, 2021
  • FIG 4 Key Leading Strategies: Percentage Distribution (2018-2022)
  • FIG 5 Key Strategic Move: (Partnerships, collaborations and agreements : 2019, oct - 2021, may) Leading Players
  • FIG 6 SWOT analysis: Oracle Corporation
  • FIG 7 Recent strategies and developments: Avaya Holdings Corporation
  • FIG 8 Recent strategies and developments: Talkdesk, Inc.