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1093239

LAMEA Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Country and Growth Forecast, 2022 - 2028

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LAMEA Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Country and Growth Forecast, 2022 - 2028
Published: May 31, 2022
KBV Research
Content info: 140 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents
  • List of Tables

The Latin America, Middle East and Africa Contact Center Analytics Market would witness market growth of 16.5% CAGR during the forecast period (2022-2028).

Optimizing customer experience by reducing repeat calls along with average call time is a top priority for contact centers. Contact center managers can gain insight into the reasons for recurring contact center calls by implementing speech analytics. Identifying the root cause of various difficulties is critical to enhancing contact center operations. With this data, contact center managers can determine what is working and what is not, and make changes and enhancements as needed.

Predictive analytics can help call centers evaluate behavioral trends, allowing them to give better up-sells, enhancements, or issue resolutions by studying previous client activity and projecting likely future actions. Predictive analytics is a concept that relates to the use of data, statistical methods, and machine learning to anticipate future events based on prior customer data. A significant proportion of call centers are using predictive analytics to hold time, queue time, and call lengths. They are also used to examine times of low or high call center volume to predict staffing needs, in near real-time, and can thus help to improve the immediacy of responses from the call center.

The regional energy and utility sector are witnessing increased demand for renewable energy. The UAE comprises one of the largest solar exposure rates all over the world, which is providing significant prospects for renewable energy development. The country has historically relied on conventional energy sources despite having large indigenous oil and gas reserves. However, in order to prevent the dramatic commodities downturns linked with an oil-based economy, a push for economic diversification has resulted in new initiatives and the introduction of cutting-edge renewable energy technologies. Furthermore, rapid industrialization, population growth, and increased demand for water desalination facilities have resulted in higher energy demands and a need to diversify inputs.

Water shortages have emerged in the Middle East as a result of rapid population growth, urbanization, and industry. Global climate change caused by greenhouse gas emissions exacerbates the situation. Recent research suggests that water-energy nexus techniques are needed to address the worldwide water security and scarcity crisis. This entails the deployment of policies and tactics that align these interconnected sectors in order to reduce environmental effects while enhancing human benefit.

The Brazil market dominated the LAMEA Contact Center Analytics Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $78.9 million by 2028. The Argentina market is poised to grow at a CAGR of 17.1% during (2022 - 2028). Additionally, The UAE market would display a CAGR of 16.2% during (2022 - 2028).

Based on Component, the market is segmented into Software (Speech Analytics, Text Analytics, Desktop Analytics, Predictive Analytics, and Cross-channel Analytics & Performance Analytics) and Services. Based on Application, the market is segmented into Customer Experience Management, Workforce Optimization, Risk & Compliance Management, Log Management, Real-Time Monitoring & Analysis, and Automatic Call Distributor & Others. Based on Deployment Mode, the market is segmented into Cloud and On-premise. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). Based on Vertical, the market is segmented into BFSI, Retail & Consumer Goods, Energy & Utilities, Government & Defense, Healthcare & Life Sciences, Manufacturing, Telecom & IT, Travel & Hospitality, and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Oracle Corporation, Cisco Systems, Inc., Avaya Holdings Corporation, Genpact Limited, NICE Ltd., SAP SE, 8x8, Inc., Talkdesk, Inc., Genesys Telecommunications Laboratories, Inc., and CallMiner, Inc.

Scope of the Study

Market Segments covered in the Report:

By Component

  • Software
    • Speech Analytics
    • Text Analytics
    • Desktop Analytics
    • Predictive Analytics
    • Cross-channel Analytics & Performance Analytics
  • Services

By Application

  • Customer Experience Management
  • Workforce Optimization
  • Risk & Compliance Management
  • Log Management, Real-Time Monitoring & Analysis
  • Automatic Call Distributor & Others

By Deployment Mode

  • Cloud
  • On-premise

By Organization Size

  • Large Enterprises
  • Small & Medium Enterprises (SMEs)

By Vertical

  • BFSI
  • Retail & Consumer Goods
  • Energy & Utilities
  • Government & Defense
  • Healthcare & Life Sciences
  • Manufacturing
  • Telecom & IT
  • Travel & Hospitality
  • Others

By Country

  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Companies Profiled

  • Oracle Corporation
  • Cisco Systems, Inc.
  • Avaya Holdings Corporation
  • Genpact Limited
  • NICE Ltd.
  • SAP SE
  • 8x8, Inc.
  • Talkdesk, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • CallMiner, Inc.

Unique Offerings from KBV Research

  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 LAMEA Contact Center Analytics Market, by Component
    • 1.4.2 LAMEA Contact Center Analytics Market, by Application
    • 1.4.3 LAMEA Contact Center Analytics Market, by Deployment Mode
    • 1.4.4 LAMEA Contact Center Analytics Market, by Organization Size
    • 1.4.5 LAMEA Contact Center Analytics Market, by Vertical
    • 1.4.6 LAMEA Contact Center Analytics Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Overview
      • 2.1.1.1 Market composition and scenario
  • 2.2 Key Factors Impacting the Market
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global

  • 3.1 KBV Cardinal Matrix
  • 3.2 Recent Industry Wide Strategic Developments
    • 3.2.1 Partnerships, Collaborations and Agreements
    • 3.2.2 Product Launches and Product Expansions
    • 3.2.3 Acquisition and Mergers
  • 3.3 Market Share Analysis, 2021
  • 3.4 Top Winning Strategies
    • 3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
    • 3.4.2 Key Strategic Move: (Partnerships, Collaborations and Agreements : 2019, Oct - 2021, May) Leading Players

Chapter 4. LAMEA Contact Center Analytics Market by Component

  • 4.1 LAMEA Software Market by Country
  • 4.2 LAMEA Contact Center Analytics Market by Software Type
    • 4.2.1 LAMEA Speech Analytics Market by Country
    • 4.2.2 LAMEA Text Analytics Market by Country
    • 4.2.3 LAMEA Desktop Analytics Market by Country
    • 4.2.4 LAMEA Predictive Analytics Market by Country
    • 4.2.5 LAMEA Cross-channel Analytics & Performance Analytics Market by Country
  • 4.3 LAMEA Services Market by Country

Chapter 5. LAMEA Contact Center Analytics Market by Application

  • 5.1 LAMEA Customer Experience Management Market by Country
  • 5.2 LAMEA Workforce Optimization Market by Country
  • 5.3 LAMEA Risk & Compliance Management Market by Country
  • 5.4 LAMEA Log Management, Real-Time Monitoring & Analysis Market by Country
  • 5.5 LAMEA Automatic Call Distributor & Others Market by Country

Chapter 6. LAMEA Contact Center Analytics Market by Deployment Mode

  • 6.1 LAMEA Cloud Market by Country
  • 6.2 LAMEA On-premise Market by Country

Chapter 7. LAMEA Contact Center Analytics Market by Organization Size

  • 7.1 LAMEA Large Enterprises Market by Country
  • 7.2 LAMEA Small & Medium Enterprises (SMEs) Market by Country

Chapter 8. LAMEA Contact Center Analytics Market by Vertical

  • 8.1 LAMEA BFSI Market by Country
  • 8.2 LAMEA Retail & Consumer Goods Market by Country
  • 8.3 LAMEA Energy & Utilities Market by Country
  • 8.4 LAMEA Government & Defense Market by Country
  • 8.5 LAMEA Healthcare & Life Sciences Market by Country
  • 8.6 LAMEA Manufacturing Market by Country
  • 8.7 LAMEA Telecom & IT Market by Country
  • 8.8 LAMEA Travel & Hospitality Market by Country
  • 8.9 LAMEA Others Market by Country

Chapter 9. LAMEA Contact Center Analytics Market by Country

  • 9.1 Brazil Contact Center Analytics Market
    • 9.1.1 Brazil Contact Center Analytics Market by Component
      • 9.1.1.1 Brazil Contact Center Analytics Market by Software Type
    • 9.1.2 Brazil Contact Center Analytics Market by Application
    • 9.1.3 Brazil Contact Center Analytics Market by Deployment Mode
    • 9.1.4 Brazil Contact Center Analytics Market by Organization Size
    • 9.1.5 Brazil Contact Center Analytics Market by Vertical
  • 9.2 Argentina Contact Center Analytics Market
    • 9.2.1 Argentina Contact Center Analytics Market by Component
      • 9.2.1.1 Argentina Contact Center Analytics Market by Software Type
    • 9.2.2 Argentina Contact Center Analytics Market by Application
    • 9.2.3 Argentina Contact Center Analytics Market by Deployment Mode
    • 9.2.4 Argentina Contact Center Analytics Market by Organization Size
    • 9.2.5 Argentina Contact Center Analytics Market by Vertical
  • 9.3 UAE Contact Center Analytics Market
    • 9.3.1 UAE Contact Center Analytics Market by Component
      • 9.3.1.1 UAE Contact Center Analytics Market by Software Type
    • 9.3.2 UAE Contact Center Analytics Market by Application
    • 9.3.3 UAE Contact Center Analytics Market by Deployment Mode
    • 9.3.4 UAE Contact Center Analytics Market by Organization Size
    • 9.3.5 UAE Contact Center Analytics Market by Vertical
  • 9.4 Saudi Arabia Contact Center Analytics Market
    • 9.4.1 Saudi Arabia Contact Center Analytics Market by Component
      • 9.4.1.1 Saudi Arabia Contact Center Analytics Market by Software Type
    • 9.4.2 Saudi Arabia Contact Center Analytics Market by Application
    • 9.4.3 Saudi Arabia Contact Center Analytics Market by Deployment Mode
    • 9.4.4 Saudi Arabia Contact Center Analytics Market by Organization Size
    • 9.4.5 Saudi Arabia Contact Center Analytics Market by Vertical
  • 9.5 South Africa Contact Center Analytics Market
    • 9.5.1 South Africa Contact Center Analytics Market by Component
      • 9.5.1.1 South Africa Contact Center Analytics Market by Software Type
    • 9.5.2 South Africa Contact Center Analytics Market by Application
    • 9.5.3 South Africa Contact Center Analytics Market by Deployment Mode
    • 9.5.4 South Africa Contact Center Analytics Market by Organization Size
    • 9.5.5 South Africa Contact Center Analytics Market by Vertical
  • 9.6 Nigeria Contact Center Analytics Market
    • 9.6.1 Nigeria Contact Center Analytics Market by Component
      • 9.6.1.1 Nigeria Contact Center Analytics Market by Software Type
    • 9.6.2 Nigeria Contact Center Analytics Market by Application
    • 9.6.3 Nigeria Contact Center Analytics Market by Deployment Mode
    • 9.6.4 Nigeria Contact Center Analytics Market by Organization Size
    • 9.6.5 Nigeria Contact Center Analytics Market by Vertical
  • 9.7 Rest of LAMEA Contact Center Analytics Market
    • 9.7.1 Rest of LAMEA Contact Center Analytics Market by Component
      • 9.7.1.1 Rest of LAMEA Contact Center Analytics Market by Software Type
    • 9.7.2 Rest of LAMEA Contact Center Analytics Market by Application
    • 9.7.3 Rest of LAMEA Contact Center Analytics Market by Deployment Mode
    • 9.7.4 Rest of LAMEA Contact Center Analytics Market by Organization Size
    • 9.7.5 Rest of LAMEA Contact Center Analytics Market by Vertical

Chapter 10. Company Profiles

  • 10.1 Oracle Corporation
    • 10.1.1 Company Overview
    • 10.1.2 Financial Analysis
    • 10.1.3 Segmental and Regional Analysis
    • 10.1.4 Research & Development Expense
    • 10.1.5 Recent strategies and developments:
      • 10.1.5.1 Product Launches and Product Expansions:
    • 10.1.6 SWOT Analysis
  • 10.2 Cisco Systems, Inc.
    • 10.2.1 Company Overview
    • 10.2.2 Financial Analysis
    • 10.2.3 Regional Analysis
    • 10.2.4 Research & Development Expense
    • 10.2.5 Recent strategies and developments:
      • 10.2.5.1 Acquisition and Mergers:
  • 10.3 Avaya Holdings Corporation
    • 10.3.1 Company Overview
    • 10.3.2 Financial Analysis
    • 10.3.3 Segmental and Regional Analysis
    • 10.3.4 Research & Development Expense
    • 10.3.5 Recent strategies and developments:
      • 10.3.5.1 Partnerships, Collaborations, and Agreements:
      • 10.3.5.2 Product Launches and Product Expansions:
      • 10.3.5.3 Acquisition and Mergers:
  • 10.4 Genpact Limited
    • 10.4.1 Company Overview
    • 10.4.2 Financial Analysis
    • 10.4.3 Segmental and Regional Analysis
  • 10.5 NICE Ltd.
    • 10.5.1 Company Overview
    • 10.5.2 Financial Analysis
    • 10.5.3 Segmental and Regional Analysis
    • 10.5.4 Research & Development Expenses
    • 10.5.5 Recent strategies and developments:
      • 10.5.5.1 Acquisition and Mergers:
  • 10.6 SAP SE
    • 10.6.1 Company Overview
    • 10.6.2 Financial Analysis
    • 10.6.3 Segmental and Regional Analysis
    • 10.6.4 Research & Development Expense
    • 10.6.5 Recent strategies and developments:
      • 10.6.5.1 Product Launches and Product Expansions:
  • 10.7 8x8, Inc.
    • 10.7.1 Company Overview
    • 10.7.2 Financial Analysis
    • 10.7.3 Regional Analysis
    • 10.7.4 Research & Development Expenses
    • 10.7.5 Recent strategies and developments:
      • 10.7.5.1 Partnerships, Collaborations, and Agreements:
  • 10.8 Talkdesk, Inc.
    • 10.8.1 Company Overview
    • 10.8.2 Recent strategies and developments:
      • 10.8.2.1 Partnerships, Collaborations, and Agreements:
      • 10.8.2.2 Product Launches and Product Expansions:
  • 10.9 Genesys Telecommunications Laboratories, Inc.
    • 10.9.1 Company Overview
    • 10.9.2 Recent strategies and developments:
      • 10.9.2.1 Partnerships, Collaborations, and Agreements:
  • 10.10. CallMiner, Inc.
    • 10.10.1 Company Overview

LIST OF TABLES

  • TABLE 1 LAMEA Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 2 LAMEA Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 3 Partnerships, Collaborations and Agreements- Contact Center Analytics Market
  • TABLE 4 Product Launches And Product Expansions- Contact Center Analytics Market
  • TABLE 5 Acquisition and Mergers- Contact Center Analytics Market
  • TABLE 6 LAMEA Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 7 LAMEA Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 8 LAMEA Software Market by Country, 2018 - 2021, USD Million
  • TABLE 9 LAMEA Software Market by Country, 2022 - 2028, USD Million
  • TABLE 10 LAMEA Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 11 LAMEA Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 12 LAMEA Speech Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 13 LAMEA Speech Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 14 LAMEA Text Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 15 LAMEA Text Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 16 LAMEA Desktop Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 17 LAMEA Desktop Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 18 LAMEA Predictive Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 19 LAMEA Predictive Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 20 LAMEA Cross-channel Analytics & Performance Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 21 LAMEA Cross-channel Analytics & Performance Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 22 LAMEA Services Market by Country, 2018 - 2021, USD Million
  • TABLE 23 LAMEA Services Market by Country, 2022 - 2028, USD Million
  • TABLE 24 LAMEA Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 25 LAMEA Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 26 LAMEA Customer Experience Management Market by Country, 2018 - 2021, USD Million
  • TABLE 27 LAMEA Customer Experience Management Market by Country, 2022 - 2028, USD Million
  • TABLE 28 LAMEA Workforce Optimization Market by Country, 2018 - 2021, USD Million
  • TABLE 29 LAMEA Workforce Optimization Market by Country, 2022 - 2028, USD Million
  • TABLE 30 LAMEA Risk & Compliance Management Market by Country, 2018 - 2021, USD Million
  • TABLE 31 LAMEA Risk & Compliance Management Market by Country, 2022 - 2028, USD Million
  • TABLE 32 LAMEA Log Management, Real-Time Monitoring & Analysis Market by Country, 2018 - 2021, USD Million
  • TABLE 33 LAMEA Log Management, Real-Time Monitoring & Analysis Market by Country, 2022 - 2028, USD Million
  • TABLE 34 LAMEA Automatic Call Distributor & Others Market by Country, 2018 - 2021, USD Million
  • TABLE 35 LAMEA Automatic Call Distributor & Others Market by Country, 2022 - 2028, USD Million
  • TABLE 36 LAMEA Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 37 LAMEA Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 38 LAMEA Cloud Market by Country, 2018 - 2021, USD Million
  • TABLE 39 LAMEA Cloud Market by Country, 2022 - 2028, USD Million
  • TABLE 40 LAMEA On-premise Market by Country, 2018 - 2021, USD Million
  • TABLE 41 LAMEA On-premise Market by Country, 2022 - 2028, USD Million
  • TABLE 42 LAMEA Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 43 LAMEA Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 44 LAMEA Large Enterprises Market by Country, 2018 - 2021, USD Million
  • TABLE 45 LAMEA Large Enterprises Market by Country, 2022 - 2028, USD Million
  • TABLE 46 LAMEA Small & Medium Enterprises (SMEs) Market by Country, 2018 - 2021, USD Million
  • TABLE 47 LAMEA Small & Medium Enterprises (SMEs) Market by Country, 2022 - 2028, USD Million
  • TABLE 48 LAMEA Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 49 LAMEA Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 50 LAMEA BFSI Market by Country, 2018 - 2021, USD Million
  • TABLE 51 LAMEA BFSI Market by Country, 2022 - 2028, USD Million
  • TABLE 52 LAMEA Retail & Consumer Goods Market by Country, 2018 - 2021, USD Million
  • TABLE 53 LAMEA Retail & Consumer Goods Market by Country, 2022 - 2028, USD Million
  • TABLE 54 LAMEA Energy & Utilities Market by Country, 2018 - 2021, USD Million
  • TABLE 55 LAMEA Energy & Utilities Market by Country, 2022 - 2028, USD Million
  • TABLE 56 LAMEA Government & Defense Market by Country, 2018 - 2021, USD Million
  • TABLE 57 LAMEA Government & Defense Market by Country, 2022 - 2028, USD Million
  • TABLE 58 LAMEA Healthcare & Life Sciences Market by Country, 2018 - 2021, USD Million
  • TABLE 59 LAMEA Healthcare & Life Sciences Market by Country, 2022 - 2028, USD Million
  • TABLE 60 LAMEA Manufacturing Market by Country, 2018 - 2021, USD Million
  • TABLE 61 LAMEA Manufacturing Market by Country, 2022 - 2028, USD Million
  • TABLE 62 LAMEA Telecom & IT Market by Country, 2018 - 2021, USD Million
  • TABLE 63 LAMEA Telecom & IT Market by Country, 2022 - 2028, USD Million
  • TABLE 64 LAMEA Travel & Hospitality Market by Country, 2018 - 2021, USD Million
  • TABLE 65 LAMEA Travel & Hospitality Market by Country, 2022 - 2028, USD Million
  • TABLE 66 LAMEA Others Market by Country, 2018 - 2021, USD Million
  • TABLE 67 LAMEA Others Market by Country, 2022 - 2028, USD Million
  • TABLE 68 LAMEA Contact Center Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 69 LAMEA Contact Center Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 70 Brazil Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 71 Brazil Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 72 Brazil Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 73 Brazil Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 74 Brazil Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 75 Brazil Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 76 Brazil Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 77 Brazil Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 78 Brazil Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 79 Brazil Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 80 Brazil Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 81 Brazil Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 82 Brazil Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 83 Brazil Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 84 Argentina Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 85 Argentina Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 86 Argentina Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 87 Argentina Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 88 Argentina Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 89 Argentina Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 90 Argentina Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 91 Argentina Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 92 Argentina Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 93 Argentina Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 94 Argentina Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 95 Argentina Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 96 Argentina Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 97 Argentina Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 98 UAE Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 99 UAE Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 100 UAE Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 101 UAE Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 102 UAE Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 103 UAE Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 104 UAE Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 105 UAE Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 106 UAE Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 107 UAE Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 108 UAE Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 109 UAE Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 110 UAE Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 111 UAE Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 112 Saudi Arabia Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 113 Saudi Arabia Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 114 Saudi Arabia Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 115 Saudi Arabia Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 116 Saudi Arabia Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 117 Saudi Arabia Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 118 Saudi Arabia Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 119 Saudi Arabia Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 120 Saudi Arabia Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 121 Saudi Arabia Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 122 Saudi Arabia Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 123 Saudi Arabia Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 124 Saudi Arabia Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 125 Saudi Arabia Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 126 South Africa Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 127 South Africa Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 128 South Africa Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 129 South Africa Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 130 South Africa Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 131 South Africa Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 132 South Africa Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 133 South Africa Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 134 South Africa Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 135 South Africa Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 136 South Africa Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 137 South Africa Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 138 South Africa Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 139 South Africa Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 140 Nigeria Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 141 Nigeria Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 142 Nigeria Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 143 Nigeria Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 144 Nigeria Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 145 Nigeria Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 146 Nigeria Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 147 Nigeria Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 148 Nigeria Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 149 Nigeria Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 150 Nigeria Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 151 Nigeria Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 152 Nigeria Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 153 Nigeria Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 154 Rest of LAMEA Contact Center Analytics Market, 2018 - 2021, USD Million
  • TABLE 155 Rest of LAMEA Contact Center Analytics Market, 2022 - 2028, USD Million
  • TABLE 156 Rest of LAMEA Contact Center Analytics Market by Component, 2018 - 2021, USD Million
  • TABLE 157 Rest of LAMEA Contact Center Analytics Market by Component, 2022 - 2028, USD Million
  • TABLE 158 Rest of LAMEA Contact Center Analytics Market by Software Type, 2018 - 2021, USD Million
  • TABLE 159 Rest of LAMEA Contact Center Analytics Market by Software Type, 2022 - 2028, USD Million
  • TABLE 160 Rest of LAMEA Contact Center Analytics Market by Application, 2018 - 2021, USD Million
  • TABLE 161 Rest of LAMEA Contact Center Analytics Market by Application, 2022 - 2028, USD Million
  • TABLE 162 Rest of LAMEA Contact Center Analytics Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 163 Rest of LAMEA Contact Center Analytics Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 164 Rest of LAMEA Contact Center Analytics Market by Organization Size, 2018 - 2021, USD Million
  • TABLE 165 Rest of LAMEA Contact Center Analytics Market by Organization Size, 2022 - 2028, USD Million
  • TABLE 166 Rest of LAMEA Contact Center Analytics Market by Vertical, 2018 - 2021, USD Million
  • TABLE 167 Rest of LAMEA Contact Center Analytics Market by Vertical, 2022 - 2028, USD Million
  • TABLE 168 Key Information - Oracle Corporation
  • TABLE 169 Key Information - Cisco Systems, Inc.
  • TABLE 170 Key Information - Avaya Holdings Corporation
  • TABLE 171 Key Information - Genpact Limited
  • TABLE 172 Key Information - NICE Ltd.
  • TABLE 173 Key Information - SAP SE
  • TABLE 174 Key information - 8x8, Inc.
  • TABLE 175 Key Information - Talkdesk, Inc.
  • TABLE 176 Key Information - Genesys Telecommunications Laboratories, Inc.
  • TABLE 177 Key Information - CallMiner, Inc.

List of Figures

  • FIG 1 Methodology for the research
  • FIG 2 KBV Cardinal Matrix
  • FIG 3 Market Share Analysis, 2021
  • FIG 4 Key Leading Strategies: Percentage Distribution (2018-2022)
  • FIG 5 Key Strategic Move: (Partnerships, collaborations and agreements : 2019, oct - 2021, may) Leading Players
  • FIG 6 SWOT analysis: Oracle Corporation
  • FIG 7 Recent strategies and developments: Avaya Holdings Corporation
  • FIG 8 Recent strategies and developments: Talkdesk, Inc.