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Market Research Report

North America Cloud-Based Contact Center Market Analysis (2017-2023)

Published by KBV Research Product code 639247
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North America Cloud-Based Contact Center Market Analysis (2017-2023)
Published: April 30, 2018 Content info: 118 Pages
Description

The North America Cloud-Based Contact Center Market would witness market growth of 8.3% CAGR during the forecast period (2017 - 2023). Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. Cloud-based contact center systems would be soft targets for security intrusions; therefore, enhanced security and effective corporate vigilance are needed to manage the system effectively. In-built security systems are gaining prominence and are expected to rapid adoption across all verticals.

Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud. Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others. Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others. Based on Countries, the Cloud-Based Contact Center market segments the market into US, Mexico, Canada, and Rest of North America.

The market research report covers the competition analysis of key stake holders of the North America Cloud-Based Contact Center Market. Key companies profiled in the report include 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia,Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.

Table of Contents

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 North America Cloud-Based Contact Center Market, by Type
    • 1.4.2 North America Cloud-Based Contact Center Market, by Application
    • 1.4.3 North America Cloud-Based Contact Center Market, by Organization Size
    • 1.4.4 North America Cloud-Based Contact Center Market, by Deployment Mode
    • 1.4.5 North America Cloud-Based Contact Center Market, by Vertical
    • 1.4.6 North America Cloud-Based Contact Center Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Segmental Analysis
      • 2.1.1.1 Market By Component Type
      • 2.1.1.2 Market By Deployment Type
      • 2.1.1.3 Market By Application
      • 2.1.1.4 Market By Organization Sizes
      • 2.1.1.5 Market By Vertical
      • 2.1.1.6 Market By Country
  • 2.2 Drivers, and Restraints
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. North America Cloud-Based Contact Center Market

  • 3.1 North America Cloud-Based Contact Center Market by Type
    • 3.1.1 North America Cloud-Based Contact Center Solution Market by Country
    • 3.1.2 North America Cloud-Based Contact Center Market by Solution Type
      • 3.1.2.1 North America Computer Telephony Integration & IVRS Solution Market by Country
      • 3.1.2.2 North America Automatic Call Distribution & Dialers Market by Country
      • 3.1.2.3 North America Reporting & Analytics Market by Country
      • 3.1.2.4 North America Agent Performance Optimization Market by Country
      • 3.1.2.5 North America Security Market by Country
      • 3.1.2.6 North America Other Solution Market by Country
    • 3.1.3 North America Cloud-Based Contact Center Services Market by Country
    • 3.1.4 North America Cloud-Based Contact Center Market by Service Type
      • 3.1.4.1 North America Cloud-Based Contact Center Professional Services Market by Country
      • 3.1.4.2 North America Cloud-Based Contact Center Managed Services Market by Country

Chapter 4. North America Cloud-Based Contact Center Market by Application

  • 4.1 Introduction
    • 4.1.1 North America Call Routing & Queuing Cloud-Based Contact Center Market by Country
    • 4.1.2 North America Data Integration & Recording Cloud-Based Contact Center Market by Country
    • 4.1.3 North America Chat Quality & Monitoring Cloud-Based Contact Center Market by Country
    • 4.1.4 North America Workforce Optimization Cloud-Based Contact Center Market by Country
    • 4.1.5 North America Others Cloud-Based Contact Center Market by Country

Chapter 5. North America Cloud-Based Contact Center Market by Organization Size

  • 5.1 Introduction
    • 5.1.1 North America Small & Medium Enterprises Cloud-Based Contact Center Market by Country
    • 5.1.2 North America Large Enterprises Cloud-Based Contact Center Market by Country

Chapter 6. North America Cloud-Based Contact Center Market by Deployment Type

  • 6.1 Introduction
    • 6.1.1 North America Private & Hybrid Cloud Deployment Cloud-Based Contact Center Market by Country
    • 6.1.2 North America Public Cloud Deployment Cloud-Based Contact Center Market by Country

Chapter 7. North America Cloud-Based Contact Center Market by Vertical

  • 7.1 Introduction
    • 7.1.1 North America Cloud-Based Contact Center in BFSI Market by Country
    • 7.1.2 North America Cloud-Based Contact Center in Government & Public-Sector Market by Country
    • 7.1.3 North America Cloud-Based Contact Center in Healthcare Market by Country
    • 7.1.4 North America Cloud-Based Contact Center in Manufacturing Market by Country
    • 7.1.5 North America Cloud-Based Contact Center in Retail & Consumer Goods Market by Country
    • 7.1.6 North America Cloud-Based Contact Center in Telecom & IT Market by Country
    • 7.1.7 North America Cloud-Based Contact Center in Media & Entertainment Market by Country
    • 7.1.8 North America Cloud-Based Contact Center in Others Market by Country

Chapter 8. North America Cloud-Based Contact Center Market by Country

  • 8.1 Introduction
  • 8.2 US Cloud-Based Contact Center Market
    • 8.2.1 US Cloud-Based Contact Center Market by Type
      • 8.2.1.1 US Cloud-Based Contact Center Market by Solution Type
      • 8.2.1.2 US Cloud-Based Contact Center Market by Services Type
    • 8.2.2 US Cloud-Based Contact Center Market by Application
    • 8.2.3 US Cloud-Based Contact Center Market by Organization Size
    • 8.2.4 US Cloud-Based Contact Center Market by Deployment Type
    • 8.2.5 US Cloud-Based Contact Center Market by Vertical
  • 8.3 Canada Cloud-Based Contact Center Market
    • 8.3.1 Canada Cloud-Based Contact Center Market by Type
      • 8.3.1.1 Canada Cloud-Based Contact Center Market by Solution Type
      • 8.3.1.2 Canada Cloud-Based Contact Center Market by Services Type
    • 8.3.2 Canada Cloud-Based Contact Center Market by Application
    • 8.3.3 Canada Cloud-Based Contact Center Market by Organization Size
    • 8.3.4 Canada Cloud-Based Contact Center Market by Deployment Type
    • 8.3.5 Canada Cloud-Based Contact Center Market by Vertical
  • 8.4 Mexico Cloud-Based Contact Center Market
    • 8.4.1 Mexico Cloud-Based Contact Center Market by Type
      • 8.4.1.1 Mexico Cloud-Based Contact Center Market by Solution Type
      • 8.4.1.2 Mexico Cloud-Based Contact Center Market by Services Type
    • 8.4.2 Mexico Cloud-Based Contact Center Market by Application
    • 8.4.3 Mexico Cloud-Based Contact Center Market by Organization Size
    • 8.4.4 Mexico Cloud-Based Contact Center Market by Deployment Type
    • 8.4.5 Mexico Cloud-Based Contact Center Market by Vertical
  • 8.5 Rest of North America Cloud-Based Contact Center Market
    • 8.5.1 Rest of North America Cloud-Based Contact Center Market by Type
      • 8.5.1.1 Rest of North America Cloud-Based Contact Center Market by Solution Type
      • 8.5.1.2 Rest of North America Cloud-Based Contact Center Market by Services Type
    • 8.5.2 Rest of North America Cloud-Based Contact Center Market by Application
    • 8.5.3 Rest of North America Cloud-Based Contact Center Market by Organization Size
    • 8.5.4 Rest of North America Cloud-Based Contact Center Market by Deployment Type
    • 8.5.5 Rest of North America Cloud-Based Contact Center Market by Vertical

Chapter 9. Competitive Study

  • 9.1 KBV Cardinal Matrix
  • 9.2 Recent Industry Wide Strategic Developments
    • 9.2.1 Partnerships, Collaborations and Agreements
    • 9.2.2 Product Launches
    • 9.2.3 Mergers & Acquisitions

Chapter 10. Company Profiles

  • 10.1 Cisco Systems, Inc.
    • 10.1.1 Company Overview
    • 10.1.2 Financial Analysis
    • 10.1.3 Segmental and Regional Analysis
    • 10.1.4 Research & Development Expense
    • 10.1.5 Strategies at a Glance
      • 10.1.5.1 Mergers & Acquisitions
      • 10.1.5.2 Partnerships, Collaborations, and Agreements
      • 10.1.5.3 Product Launch
  • 10.2 IBM Corporation
    • 10.2.1 Company Overview
    • 10.2.2 Financial Analysis
    • 10.2.3 Segmental and Regional Analysis
    • 10.2.4 Research & Development Expense
  • 10.3 Oracle Corporation
    • 10.3.1 Company Overview
    • 10.3.2 Financial Analysis
    • 10.3.3 Segmental and Regional Analysis
    • 10.3.4 Research & Development Expense
  • 10.4 NICE Ltd.
    • 10.4.1 Company Overview
    • 10.4.2 Financial Analysis
    • 10.4.3 Segmental and Regional Analysis
    • 10.4.4 Research & Development Expense
    • 10.4.5 Strategies at a Glance
      • 10.4.5.1 Product Launch
  • 10.5 8x8, Inc.
    • 10.5.1 Company Overview
    • 10.5.2 Financial Analysis
    • 10.5.3 Regional Analysis
    • 10.5.4 Research & Development Expense
    • 10.5.5 Strategies at a Glance
      • 10.5.5.1 Product Launch
      • 10.5.5.2 Partnerships, Collaborations, and Agreements
  • 10.6 Five9, Inc.
    • 10.6.1 Company Overview
    • 10.6.2 Financial Analysis
    • 10.6.3 Regional Analysis
    • 10.6.4 Research & Development Expense
    • 10.6.5 Strategies at a Glance
      • 10.6.5.1 Product Launch
      • 10.6.5.2 Partnerships, Collaborations, and Agreements
  • 10.7 NewVoiceMedia
    • 10.7.1 Company Overview
    • 10.7.2 Strategies at a Glance
      • 10.7.2.1 Partnerships, Collaborations, and Agreements
  • 10.8 Connect First
    • 10.8.1 Company Overview
  • 10.9 Aspect Software Parent, Inc.
    • 10.9.1 Company Overview
    • 10.9.2 Strategies at a Glance
      • 10.9.2.1 Partnerships, Collaborations, and Agreements
      • 10.9.2.2 Product Launch
  • 10.1 3Clogic
    • 10.10.1 Company Overview
    • 10.10.2 Strategies at a Glance
      • 10.10.2.1 Partnerships, Collaborations, and Agreements
      • 10.10.2.2 Product Launch

LIST OF TABLES

  • TABLE 1 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 2 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 3 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 4 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 5 NORTH AMERICA CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 6 NORTH AMERICA CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 7 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 8 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 9 NORTH AMERICA COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 10 NORTH AMERICA COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 11 NORTH AMERICA AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 12 NORTH AMERICA AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 13 NORTH AMERICA REPORTING & ANALYTICS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 14 NORTH AMERICA REPORTING & ANALYTICS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 15 NORTH AMERICA AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 16 NORTH AMERICA AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 17 NORTH AMERICA SECURITY MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 18 NORTH AMERICA SECURITY MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 19 NORTH AMERICA OTHER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 20 NORTH AMERICA OTHER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 21 NORTH AMERICA CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 22 NORTH AMERICA CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 23 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2013 - 2016, USD MILLION
  • TABLE 24 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2017 - 2023, USD MILLION
  • TABLE 25 NORTH AMERICA CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 26 NORTH AMERICA CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 27 NORTH AMERICA CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 28 NORTH AMERICA CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 29 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 30 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 31 NORTH AMERICA CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 32 NORTH AMERICA CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 33 NORTH AMERICA DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 34 NORTH AMERICA DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 35 NORTH AMERICA CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 36 NORTH AMERICA CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 37 NORTH AMERICA WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 38 NORTH AMERICA WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 39 NORTH AMERICA OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 40 NORTH AMERICA OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 41 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 42 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 43 NORTH AMERICA SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 44 NORTH AMERICA SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 45 NORTH AMERICA LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 46 NORTH AMERICA LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 47 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 48 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 49 NORTH AMERICA PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 50 NORTH AMERICA PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 51 NORTH AMERICA PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 52 NORTH AMERICA PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 53 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 54 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 55 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 56 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 57 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 58 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 59 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 60 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 61 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 62 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 63 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 64 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 65 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 66 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 67 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 68 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 69 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 70 NORTH AMERICA CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 71 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 72 NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 73 US CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 74 US CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 75 US CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 76 US CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 77 US CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 78 US CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 79 US CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 80 US CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 81 US CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 82 US CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 83 US CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 84 US CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 85 US CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 86 US CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 87 US CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 88 US CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 89 CANADA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 90 CANADA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 91 CANADA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 92 CANADA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 93 CANADA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 94 CANADA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 95 CANADA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 96 CANADA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 97 CANADA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 98 CANADA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 99 CANADA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 100 CANADA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 101 CANADA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 102 CANADA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 103 CANADA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 104 CANADA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 105 MEXICO CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 106 MEXICO CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 107 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 108 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 109 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 110 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 111 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 112 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 113 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 114 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 115 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 116 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 117 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 118 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 119 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 120 MEXICO CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 121 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 122 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 123 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 124 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 125 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 126 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 127 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 128 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 129 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 130 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 131 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 132 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 133 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 134 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 135 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 136 REST OF NORTH AMERICA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 137 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS- CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 138 PRODUCT LAUNCHES - CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 139 KEY INFORMATION - CISCO SYSTEMS, INC.
  • TABLE 140 KEY INFORMATION - IBM CORPORATION
  • TABLE 141 KEY INFORMATION - ORACLE CORPORATION
  • TABLE 142 KEY INFORMATION - NICE LTD.
  • TABLE 143 KEY INFORMATION - 8X8, INC.
  • TABLE 144 KEY INFORMATION - FIVE9, INC.
  • TABLE 145 KEY INFORMATION - NEWVOICEMEDIA
  • TABLE 146 KEY INFORMATION - CONNECT FIRST
  • TABLE 147 KEY INFORMATION - ASPECT SOFTWARE PARENT, INC.
  • TABLE 148 KEY INFORMATION - 3CLOGIC

LIST OF FIGURES

  • FIG 1 MARKET BY SOLUTION TYPE
  • FIG 2 MARKET BY DEPLOYMENT TYPE
  • FIG 3 MARKET BY APPLICATION
  • FIG 4 MARKET BY ORGANIZATION SIZES
  • FIG 5 MARKET BY VERTICAL
  • FIG 6 MARKET BY COUNTRY
  • FIG 7 KBV CARDINAL MATRIX
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