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Market Research Report

Europe Cloud-Based Contact Center Market Analysis (2017-2023)

Published by KBV Research Product code 639248
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Europe Cloud-Based Contact Center Market Analysis (2017-2023)
Published: April 30, 2018 Content info: 141 Pages
Description

The Europe Cloud-Based Contact Center Market would witness market growth of 21% CAGR during the forecast period (2017 - 2023). Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. In-built security systems are gaining prominence and are expected to rapid adoption across all verticals. SMEs have been quick to take advantage of the cloud-based contact center solutions, as these solutions offer scalability and also are cost-effective. Several vendors also provide solutions based on the pay-per-use or subscription model that are geared towards addressing SMEs challenges.

Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud. Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others. Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others. Based on Countries, the Cloud-Based Contact Center market segments the market into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

The market research report covers the competition analysis of key stake holders of the Europe Cloud-Based Contact Center Market. Key companies profiled in the report include 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia, Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.

Table of Contents

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Europe Cloud-Based Contact Center Market, by Type
    • 1.4.2 Europe Cloud-Based Contact Center Market, by Application
    • 1.4.3 Europe Cloud-Based Contact Center Market, by Organization Size
    • 1.4.4 Europe Cloud-Based Contact Center Market, by Deployment Mode
    • 1.4.5 Europe Cloud-Based Contact Center Market, by Vertical
    • 1.4.6 Europe Cloud-Based Contact Center Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Segmental Analysis
      • 2.1.1.1 Market By Component Type
      • 2.1.1.2 Market By Deployment Type
      • 2.1.1.3 Market By Application
      • 2.1.1.4 Market By Organization Sizes
      • 2.1.1.5 Market By Vertical
      • 2.1.1.6 Market By Country
  • 2.2 Drivers, and Restraints
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Europe Cloud-Based Contact Center Market

  • 3.1 Europe Cloud-Based Contact Center Market by Type
    • 3.1.1 Europe Cloud-Based Contact Center Solution Market by Country
    • 3.1.2 Europe Cloud-Based Contact Center Market by Solution Type
      • 3.1.2.1 Europe Computer Telephony Integration & IVRS Solution Market by Country
      • 3.1.2.2 Europe Automatic Call Distribution & Dialers Market by Country
      • 3.1.2.3 Europe Reporting & Analytics Market by Country
      • 3.1.2.4 Europe Agent Performance Optimization Market by Country
      • 3.1.2.5 Europe Security Market by Country
      • 3.1.2.6 Europe Other Solution Market by Country
    • 3.1.3 Europe Cloud-Based Contact Center Services Market by Country
    • 3.1.4 Europe Cloud-Based Contact Center Market by Service Type
      • 3.1.4.1 Europe Cloud-Based Contact Center Professional Services Market by Country
      • 3.1.4.2 Europe Cloud-Based Contact Center Managed Services Market by Country

Chapter 4. Europe Cloud-Based Contact Center Market by Application

  • 4.1 Introduction
    • 4.1.1 Europe Call Routing & Queuing Cloud-Based Contact Center Market by Country
    • 4.1.2 Europe Data Integration & Recording Cloud-Based Contact Center Market by Country
    • 4.1.3 Europe Chat Quality & Monitoring Cloud-Based Contact Center Market by Country
    • 4.1.4 Europe Workforce Optimization Cloud-Based Contact Center Market by Country
    • 4.1.5 Europe Others Cloud-Based Contact Center Market by Country

Chapter 5. Europe Cloud-Based Contact Center Market by Organization Size

  • 5.1 Introduction
    • 5.1.1 Europe Small & Medium Enterprises Cloud-Based Contact Center Market by Country
    • 5.1.2 Europe Large Enterprises Cloud-Based Contact Center Market by Country

Chapter 6. Europe Cloud-Based Contact Center Market by Deployment Type

  • 6.1 Introduction
    • 6.1.1 Europe Private & Hybrid Cloud Deployment Cloud-Based Contact Center Market by Country
    • 6.1.2 Europe Public Cloud Deployment Cloud-Based Contact Center Market by Country

Chapter 7. Europe Cloud-Based Contact Center Market by Vertical

  • 7.1 Introduction
    • 7.1.1 Europe Cloud-Based Contact Center in BFSI Market by Country
    • 7.1.2 Europe Cloud-Based Contact Center in Government & Public-Sector Market by Country
    • 7.1.3 Europe Cloud-Based Contact Center in Healthcare Market by Country
    • 7.1.4 Europe Cloud-Based Contact Center in Manufacturing Market by Country
    • 7.1.5 Europe Cloud-Based Contact Center in Retail & Consumer Goods Market by Country
    • 7.1.6 Europe Cloud-Based Contact Center in Telecom & IT Market by Country
    • 7.1.7 Europe Cloud-Based Contact Center in Media & Entertainment Market by Country
    • 7.1.8 Europe Cloud-Based Contact Center in Others Market by Country

Chapter 8. Europe Cloud-Based Contact Center Market by Country

  • 8.1 Introduction
  • 8.2 Germany Cloud-Based Contact Center Market
    • 8.2.1 Germany Cloud-Based Contact Center Market by Type
      • 8.2.1.1 Germany Cloud-Based Contact Center Market by Solution Type
      • 8.2.1.2 Germany Cloud-Based Contact Center Market by Services Type
    • 8.2.2 Germany Cloud-Based Contact Center Market by Application
    • 8.2.3 Germany Cloud-Based Contact Center Market by Organization Size
    • 8.2.4 Germany Cloud-Based Contact Center Market by Deployment Type
    • 8.2.5 Germany Cloud-Based Contact Center Market by Vertical
  • 8.3 UK Cloud-Based Contact Center Market
    • 8.3.1 UK Cloud-Based Contact Center Market by Type
      • 8.3.1.1 UK Cloud-Based Contact Center Market by Solution Type
      • 8.3.1.2 UK Cloud-Based Contact Center Market by Services Type
    • 8.3.2 UK Cloud-Based Contact Center Market by Application
    • 8.3.3 UK Cloud-Based Contact Center Market by Organization Size
    • 8.3.4 UK Cloud-Based Contact Center Market by Deployment Type
    • 8.3.5 UK Cloud-Based Contact Center Market by Vertical
  • 8.4 France Cloud-Based Contact Center Market
    • 8.4.1 France Cloud-Based Contact Center Market by Type
      • 8.4.1.1 France Cloud-Based Contact Center Market by Solution Type
      • 8.4.1.2 France Cloud-Based Contact Center Market by Services Type
    • 8.4.2 France Cloud-Based Contact Center Market by Application
    • 8.4.3 France Cloud-Based Contact Center Market by Organization Size
    • 8.4.4 France Cloud-Based Contact Center Market by Deployment Type
    • 8.4.5 France Cloud-Based Contact Center Market by Vertical
  • 8.5 Russia Cloud-Based Contact Center Market
    • 8.5.1 Russia Cloud-Based Contact Center Market by Type
      • 8.5.1.1 Russia Cloud-Based Contact Center Market by Solution Type
      • 8.5.1.2 Russia Cloud-Based Contact Center Market by Services Type
    • 8.5.2 Russia Cloud-Based Contact Center Market by Application
    • 8.5.3 Russia Cloud-Based Contact Center Market by Organization Size
    • 8.5.4 Russia Cloud-Based Contact Center Market by Deployment Type
    • 8.5.5 Russia Cloud-Based Contact Center Market by Vertical
  • 8.6 Spain Cloud-Based Contact Center Market
    • 8.6.1 Spain Cloud-Based Contact Center Market by Type
      • 8.6.1.1 Spain Cloud-Based Contact Center Market by Solution Type
      • 8.6.1.2 Spain Cloud-Based Contact Center Market by Services Type
    • 8.6.2 Spain Cloud-Based Contact Center Market by Application
    • 8.6.3 Spain Cloud-Based Contact Center Market by Organization Size
    • 8.6.4 Spain Cloud-Based Contact Center Market by Deployment Type
    • 8.6.5 Spain Cloud-Based Contact Center Market by Vertical
  • 8.7 Italy Cloud-Based Contact Center Market
    • 8.7.1 Italy Cloud-Based Contact Center Market by Type
      • 8.7.1.1 Italy Cloud-Based Contact Center Market by Solution Type
      • 8.7.1.2 Italy Cloud-Based Contact Center Market by Services Type
    • 8.7.2 Italy Cloud-Based Contact Center Market by Application
    • 8.7.3 Italy Cloud-Based Contact Center Market by Organization Size
    • 8.7.4 Italy Cloud-Based Contact Center Market by Deployment Type
    • 8.7.5 Italy Cloud-Based Contact Center Market by Vertical
  • 8.8 Rest of Europe Cloud-Based Contact Center Market
    • 8.8.1 Rest of Europe Cloud-Based Contact Center Market by Type
      • 8.8.1.1 Rest of Europe Cloud-Based Contact Center Market by Solution Type
      • 8.8.1.2 Rest of Europe Cloud-Based Contact Center Market by Services Type
    • 8.8.2 Rest of Europe Cloud-Based Contact Center Market by Application
    • 8.8.3 Rest of Europe Cloud-Based Contact Center Market by Organization Size
    • 8.8.4 Rest of Europe Cloud-Based Contact Center Market by Deployment Type
    • 8.8.5 Rest of Europe Cloud-Based Contact Center Market by Vertical

Chapter 9. Competitive Study

  • 9.1 KBV Cardinal Matrix
  • 9.2 Recent Industry Wide Strategic Developments
    • 9.2.1 Partnerships, Collaborations and Agreements
    • 9.2.2 Product Launches
    • 9.2.3 Mergers & Acquisitions

Chapter 10. Company Profiles

  • 10.1 Cisco Systems, Inc.
    • 10.1.1 Company Overview
    • 10.1.2 Financial Analysis
    • 10.1.3 Segmental and Regional Analysis
    • 10.1.4 Research & Development Expense
    • 10.1.5 Strategies at a Glance
      • 10.1.5.1 Mergers & Acquisitions
      • 10.1.5.2 Partnerships, Collaborations, and Agreements
      • 10.1.5.3 Product Launch
  • 10.2 IBM Corporation
    • 10.2.1 Company Overview
    • 10.2.2 Financial Analysis
    • 10.2.3 Segmental and Regional Analysis
    • 10.2.4 Research & Development Expense
  • 10.3 Oracle Corporation
    • 10.3.1 Company Overview
    • 10.3.2 Financial Analysis
    • 10.3.3 Segmental and Regional Analysis
    • 10.3.4 Research & Development Expense
  • 10.4 NICE Ltd.
    • 10.4.1 Company Overview
    • 10.4.2 Financial Analysis
    • 10.4.3 Segmental and Regional Analysis
    • 10.4.4 Research & Development Expense
    • 10.4.5 Strategies at a Glance
      • 10.4.5.1 Product Launch
  • 10.5 8x8, Inc.
    • 10.5.1 Company Overview
    • 10.5.2 Financial Analysis
    • 10.5.3 Regional Analysis
    • 10.5.4 Research & Development Expense
    • 10.5.5 Strategies at a Glance
      • 10.5.5.1 Product Launch
      • 10.5.5.2 Partnerships, Collaborations, and Agreements
  • 10.6 Five9, Inc.
    • 10.6.1 Company Overview
    • 10.6.2 Financial Analysis
    • 10.6.3 Regional Analysis
    • 10.6.4 Research & Development Expense
    • 10.6.5 Strategies at a Glance
      • 10.6.5.1 Product Launch
      • 10.6.5.2 Partnerships, Collaborations, and Agreements
  • 10.7 NewVoiceMedia
    • 10.7.1 Company Overview
    • 10.7.2 Strategies at a Glance
      • 10.7.2.1 Partnerships, Collaborations, and Agreements
  • 10.8 Connect First
    • 10.8.1 Company Overview
  • 10.9 Aspect Software Parent, Inc.
    • 10.9.1 Company Overview
    • 10.9.2 Strategies at a Glance
      • 10.9.2.1 Partnerships, Collaborations, and Agreements
      • 10.9.2.2 Product Launch
  • 10.1 3Clogic
    • 10.10.1 Company Overview
    • 10.10.2 Strategies at a Glance
      • 10.10.2.1 Partnerships, Collaborations, and Agreements
      • 10.10.2.2 Product Launch

LIST OF TABLES

  • TABLE 1 EUROPE CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 2 EUROPE CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 3 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 4 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 5 EUROPE CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 6 EUROPE CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 7 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 8 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 9 EUROPE COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 10 EUROPE COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 11 EUROPE AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 12 EUROPE AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 13 EUROPE REPORTING & ANALYTICS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 14 EUROPE REPORTING & ANALYTICS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 15 EUROPE AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 16 EUROPE AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 17 EUROPE SECURITY MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 18 EUROPE SECURITY MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 19 EUROPE OTHER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 20 EUROPE OTHER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 21 EUROPE CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 22 EUROPE CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 23 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2013 - 2016, USD MILLION
  • TABLE 24 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2017 - 2023, USD MILLION
  • TABLE 25 EUROPE CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 26 EUROPE CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 27 EUROPE CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 28 EUROPE CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 29 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 30 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 31 EUROPE CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 32 EUROPE CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 33 EUROPE DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 34 EUROPE DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 35 EUROPE CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 36 EUROPE CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 37 EUROPE WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 38 EUROPE WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 39 EUROPE OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 40 EUROPE OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 41 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 42 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 43 EUROPE SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 44 EUROPE SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 45 EUROPE LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 46 EUROPE LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 47 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 48 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 49 EUROPE PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 50 EUROPE PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 51 EUROPE PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 52 EUROPE PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 53 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 54 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 55 EUROPE CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 56 EUROPE CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 57 EUROPE CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 58 EUROPE CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 59 EUROPE CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 60 EUROPE CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 61 EUROPE CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 62 EUROPE CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 63 EUROPE CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 64 EUROPE CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 65 EUROPE CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 66 EUROPE CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 67 EUROPE CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 68 EUROPE CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 69 EUROPE CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 70 EUROPE CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 71 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 72 EUROPE CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 73 GERMANY CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 74 GERMANY CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 75 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 76 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 77 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 78 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 79 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 80 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 81 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 82 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 83 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 84 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 85 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 86 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 87 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 88 GERMANY CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 89 UK CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 90 UK CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 91 UK CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 92 UK CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 93 UK CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 94 UK CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 95 UK CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 96 UK CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 97 UK CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 98 UK CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 99 UK CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 100 UK CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 101 UK CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 102 UK CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 103 UK CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 104 UK CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 105 FRANCE CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 106 FRANCE CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 107 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 108 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 109 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 110 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 111 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 112 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 113 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 114 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 115 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 116 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 117 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 118 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 119 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 120 FRANCE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 121 RUSSIA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 122 RUSSIA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 123 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 124 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 125 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 126 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 127 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 128 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 129 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 130 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 131 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 132 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 133 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 134 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 135 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 136 RUSSIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 137 SPAIN CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 138 SPAIN CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 139 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 140 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 141 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 142 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 143 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 144 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 145 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 146 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 147 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 148 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 149 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 150 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 151 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 152 SPAIN CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 153 ITALY CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 154 ITALY CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 155 ITALY CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 156 ITALY CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 157 ITALY CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 158 ITALY CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 159 ITALY CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 160 ITALY CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 161 ITALY CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 162 ITALY CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 163 ITALY CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 164 ITALY CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 165 ITALY CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 166 ITALY CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 167 ITALY CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 168 ITALY CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 169 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 170 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 171 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 172 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 173 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 174 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 175 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 176 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 177 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 178 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 179 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 180 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 181 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 182 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 183 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 184 REST OF EUROPE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 185 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS- CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 186 PRODUCT LAUNCHES - CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 187 KEY INFORMATION - CISCO SYSTEMS, INC.
  • TABLE 188 KEY INFORMATION - IBM CORPORATION
  • TABLE 189 KEY INFORMATION - ORACLE CORPORATION
  • TABLE 190 KEY INFORMATION - NICE LTD.
  • TABLE 191 KEY INFORMATION - 8X8, INC.
  • TABLE 192 KEY INFORMATION - FIVE9, INC.
  • TABLE 193 KEY INFORMATION - NEWVOICEMEDIA
  • TABLE 194 KEY INFORMATION - CONNECT FIRST
  • TABLE 195 KEY INFORMATION - ASPECT SOFTWARE PARENT, INC.
  • TABLE 196 KEY INFORMATION - 3CLOGIC

LIST OF FIGURES

  • FIG 1 MARKET BY SOLUTION TYPE
  • FIG 2 MARKET BY DEPLOYMENT TYPE
  • FIG 3 MARKET BY APPLICATION
  • FIG 4 MARKET BY ORGANIZATION SIZES
  • FIG 5 MARKET BY VERTICAL
  • FIG 6 MARKET BY COUNTRY
  • FIG 7 KBV CARDINAL MATRIX
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