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Market Research Report

Asia Pacific Cloud-Based Contact Center Market Analysis (2017-2023)

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Asia Pacific Cloud-Based Contact Center Market Analysis (2017-2023)
Published: April 30, 2018 Content info: 143 Pages
Description

The Asia Pacific Cloud-Based Contact Center Market would witness market growth of 24.2% CAGR during the forecast period (2017 - 2023). Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. These solutions require minimal capital investment, offer 24/7 technical support, and high levels of reliability, security, and scalability. These solutions would witness rapid uptake as cloud-based solutions are widely implemented in industries such as Banking, Financial Services, and Insurance (BFSI), telecommunications and Information Technology Enabled Services (ITES), and healthcare and life sciences.

Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud. Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others. Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others. Based on Countries, the Cloud-Based Contact Center market segments the market into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

The market research report covers the competition analysis of key stake holders of the Asia Pacific Cloud-Based Contact Center Market. Key companies profiled in the report include 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia, Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.

Table of Contents

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Asia Pacific Cloud-Based Contact Center Market, by Type
    • 1.4.2 Asia Pacific Cloud-Based Contact Center Market, by Application
    • 1.4.3 Asia Pacific Cloud-Based Contact Center Market, by Organization Size
    • 1.4.4 Asia Pacific Cloud-Based Contact Center Market, by Deployment Mode
    • 1.4.5 Asia Pacific Cloud-Based Contact Center Market, by Vertical
    • 1.4.6 Asia Pacific Cloud-Based Contact Center Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Segmental Analysis
      • 2.1.1.1 Market By Component Type
      • 2.1.1.2 Market By Deployment Type
      • 2.1.1.3 Market By Application
      • 2.1.1.4 Market By Organization Sizes
      • 2.1.1.5 Market By Vertical
      • 2.1.1.6 Market By Country
  • 2.2 Drivers, and Restraints
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Asia Pacific Cloud-Based Contact Center Market

  • 3.1 Asia Pacific Cloud-Based Contact Center Market by Type
    • 3.1.1 Asia Pacific Cloud-Based Contact Center Solution Market by Country
    • 3.1.2 Asia Pacific Cloud-Based Contact Center Market by Solution Type
      • 3.1.2.1 Asia Pacific Computer Telephony Integration & IVRS Solution Market by Country
      • 3.1.2.2 Asia Pacific Automatic Call Distribution & Dialers Market by Country
      • 3.1.2.3 Asia Pacific Reporting & Analytics Market by Country
      • 3.1.2.4 Asia Pacific Agent Performance Optimization Market by Country
      • 3.1.2.5 Asia Pacific Security Market by Country
      • 3.1.2.6 Asia Pacific Other Solution Market by Country
    • 3.1.3 Asia Pacific Cloud-Based Contact Center Services Market by Country
    • 3.1.4 Asia Pacific Cloud-Based Contact Center Market by Service Type
      • 3.1.4.1 Asia Pacific Cloud-Based Contact Center Professional Services Market by Country
      • 3.1.4.2 Asia Pacific Cloud-Based Contact Center Managed Services Market by Country

Chapter 4. Asia Pacific Cloud-Based Contact Center Market by Application

  • 4.1 Introduction
    • 4.1.1 Asia Pacific Call Routing & Queuing Cloud-Based Contact Center Market by Country
    • 4.1.2 Asia Pacific Data Integration & Recording Cloud-Based Contact Center Market by Country
    • 4.1.3 Asia Pacific Chat Quality & Monitoring Cloud-Based Contact Center Market by Country
    • 4.1.4 Asia Pacific Workforce Optimization Cloud-Based Contact Center Market by Country
    • 4.1.5 Asia Pacific Others Cloud-Based Contact Center Market by Country

Chapter 5. Asia Pacific Cloud-Based Contact Center Market by Organization Size

  • 5.1 Introduction
    • 5.1.1 Asia Pacific Small & Medium Enterprises Cloud-Based Contact Center Market by Country
    • 5.1.2 Asia Pacific Large Enterprises Cloud-Based Contact Center Market by Country

Chapter 6. Asia Pacific Cloud-Based Contact Center Market by Deployment Type

  • 6.1 Introduction
    • 6.1.1 Asia Pacific Private & Hybrid Cloud Deployment Cloud-Based Contact Center Market by Country
    • 6.1.2 Asia Pacific Public Cloud Deployment Cloud-Based Contact Center Market by Country

Chapter 7. Asia Pacific Cloud-Based Contact Center Market by Vertical

  • 7.1 Introduction
    • 7.1.1 Asia Pacific Cloud-Based Contact Center in BFSI Market by Country
    • 7.1.2 Asia Pacific Cloud-Based Contact Center in Government & Public-Sector Market by Country
    • 7.1.3 Asia Pacific Cloud-Based Contact Center in Healthcare Market by Country
    • 7.1.4 Asia Pacific Cloud-Based Contact Center in Manufacturing Market by Country
    • 7.1.5 Asia Pacific Cloud-Based Contact Center in Retail & Consumer Goods Market by Country
    • 7.1.6 Asia Pacific Cloud-Based Contact Center in Telecom & IT Market by Country
    • 7.1.7 Asia Pacific Cloud-Based Contact Center in Media & Entertainment Market by Country
    • 7.1.8 Asia Pacific Cloud-Based Contact Center in Others Market by Country

Chapter 8. Asia Pacific Cloud-Based Contact Center Market by Country

  • 8.1 Introduction
  • 8.2 China Cloud-Based Contact Center Market
    • 8.2.1 China Cloud-Based Contact Center Market by Type
      • 8.2.1.1 China Cloud-Based Contact Center Market by Solution Type
      • 8.2.1.2 China Cloud-Based Contact Center Market by Services Type
    • 8.2.2 China Cloud-Based Contact Center Market by Application
    • 8.2.3 China Cloud-Based Contact Center Market by Organization Size
    • 8.2.4 China Cloud-Based Contact Center Market by Deployment Type
    • 8.2.5 China Cloud-Based Contact Center Market by Vertical
  • 8.3 Japan Cloud-Based Contact Center Market
    • 8.3.1 Japan Cloud-Based Contact Center Market by Type
      • 8.3.1.1 Japan Cloud-Based Contact Center Market by Solution Type
      • 8.3.1.2 Japan Cloud-Based Contact Center Market by Services Type
    • 8.3.2 Japan Cloud-Based Contact Center Market by Application
    • 8.3.3 Japan Cloud-Based Contact Center Market by Organization Size
    • 8.3.4 Japan Cloud-Based Contact Center Market by Deployment Type
    • 8.3.5 Japan Cloud-Based Contact Center Market by Vertical
  • 8.4 India Cloud-Based Contact Center Market
    • 8.4.1 India Cloud-Based Contact Center Market by Type
      • 8.4.1.1 India Cloud-Based Contact Center Market by Solution Type
      • 8.4.1.2 India Cloud-Based Contact Center Market by Services Type
    • 8.4.2 India Cloud-Based Contact Center Market by Application
    • 8.4.3 India Cloud-Based Contact Center Market by Organization Size
    • 8.4.4 India Cloud-Based Contact Center Market by Deployment Type
    • 8.4.5 India Cloud-Based Contact Center Market by Vertical
  • 8.5 South Korea Cloud-Based Contact Center Market
    • 8.5.1 South Korea Cloud-Based Contact Center Market by Type
      • 8.5.1.1 South Korea Cloud-Based Contact Center Market by Solution Type
      • 8.5.1.2 South Korea Cloud-Based Contact Center Market by Services Type
    • 8.5.2 South Korea Cloud-Based Contact Center Market by Application
    • 8.5.3 South Korea Cloud-Based Contact Center Market by Organization Size
    • 8.5.4 South Korea Cloud-Based Contact Center Market by Deployment Type
    • 8.5.5 South Korea Cloud-Based Contact Center Market by Vertical
  • 8.6 Singapore Cloud-Based Contact Center Market
    • 8.6.1 Singapore Cloud-Based Contact Center Market by Type
      • 8.6.1.1 Singapore Cloud-Based Contact Center Market by Solution Type
      • 8.6.1.2 Singapore Cloud-Based Contact Center Market by Services Type
    • 8.6.2 Singapore Cloud-Based Contact Center Market by Application
    • 8.6.3 Singapore Cloud-Based Contact Center Market by Organization Size
    • 8.6.4 Singapore Cloud-Based Contact Center Market by Deployment Type
    • 8.6.5 Singapore Cloud-Based Contact Center Market by Vertical
  • 8.7 Malaysia Cloud-Based Contact Center Market
    • 8.7.1 Malaysia Cloud-Based Contact Center Market by Type
      • 8.7.1.1 Malaysia Cloud-Based Contact Center Market by Solution Type
      • 8.7.1.2 Malaysia Cloud-Based Contact Center Market by Services Type
    • 8.7.2 Malaysia Cloud-Based Contact Center Market by Application
    • 8.7.3 Malaysia Cloud-Based Contact Center Market by Organization Size
    • 8.7.4 Malaysia Cloud-Based Contact Center Market by Deployment Type
    • 8.7.5 Malaysia Cloud-Based Contact Center Market by Vertical
  • 8.8 Rest of Asia Pacific Cloud-Based Contact Center Market
    • 8.8.1 Rest of Asia Pacific Cloud-Based Contact Center Market by Type
      • 8.8.1.1 Rest of Asia Pacific Cloud-Based Contact Center Market by Solution Type
      • 8.8.1.2 Rest of Asia Pacific Cloud-Based Contact Center Market by Services Type
    • 8.8.2 Rest of Asia Pacific Cloud-Based Contact Center Market by Application
    • 8.8.3 Rest of Asia Pacific Cloud-Based Contact Center Market by Organization Size
    • 8.8.4 Rest of Asia Pacific Cloud-Based Contact Center Market by Deployment Type
    • 8.8.5 Rest of Asia Pacific Cloud-Based Contact Center Market by Vertical

Chapter 9. Competitive Study

  • 9.1 KBV Cardinal Matrix
  • 9.2 Recent Industry Wide Strategic Developments
    • 9.2.1 Partnerships, Collaborations and Agreements
    • 9.2.2 Product Launches
    • 9.2.3 Mergers & Acquisitions

Chapter 10. Company Profiles

  • 10.1 Cisco Systems, Inc.
    • 10.1.1 Company Overview
    • 10.1.2 Financial Analysis
    • 10.1.3 Segmental and Regional Analysis
    • 10.1.4 Research & Development Expense
    • 10.1.5 Strategies at a Glance
      • 10.1.5.1 Mergers & Acquisitions
      • 10.1.5.2 Partnerships, Collaborations, and Agreements
      • 10.1.5.3 Product Launch
  • 10.2 IBM Corporation
    • 10.2.1 Company Overview
    • 10.2.2 Financial Analysis
    • 10.2.3 Segmental and Regional Analysis
    • 10.2.4 Research & Development Expense
  • 10.3 Oracle Corporation
    • 10.3.1 Company Overview
    • 10.3.2 Financial Analysis
    • 10.3.3 Segmental and Regional Analysis
    • 10.3.4 Research & Development Expense
  • 10.4 NICE Ltd.
    • 10.4.1 Company Overview
    • 10.4.2 Financial Analysis
    • 10.4.3 Segmental and Regional Analysis
    • 10.4.4 Research & Development Expense
    • 10.4.5 Strategies at a Glance
      • 10.4.5.1 Product Launch
  • 10.5 8x8, Inc.
    • 10.5.1 Company Overview
    • 10.5.2 Financial Analysis
    • 10.5.3 Regional Analysis
    • 10.5.4 Research & Development Expense
    • 10.5.5 Strategies at a Glance
      • 10.5.5.1 Product Launch
      • 10.5.5.2 Partnerships, Collaborations, and Agreements
  • 10.6 Five9, Inc.
    • 10.6.1 Company Overview
    • 10.6.2 Financial Analysis
    • 10.6.3 Regional Analysis
    • 10.6.4 Research & Development Expense
    • 10.6.5 Strategies at a Glance
      • 10.6.5.1 Product Launch
      • 10.6.5.2 Partnerships, Collaborations, and Agreements
  • 10.7 NewVoiceMedia
    • 10.7.1 Company Overview
    • 10.7.2 Strategies at a Glance
      • 10.7.2.1 Partnerships, Collaborations, and Agreements
  • 10.8 Connect First
    • 10.8.1 Company Overview
  • 10.9 Aspect Software Parent, Inc.
    • 10.9.1 Company Overview
    • 10.9.2 Strategies at a Glance
      • 10.9.2.1 Partnerships, Collaborations, and Agreements
      • 10.9.2.2 Product Launch
  • 10.1 3Clogic
    • 10.10.1 Company Overview
    • 10.10.2 Strategies at a Glance
      • 10.10.2.1 Partnerships, Collaborations, and Agreements
      • 10.10.2.2 Product Launch

LIST OF TABLES

  • TABLE 1 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 2 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 3 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 4 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 5 ASIA PACIFIC CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 6 ASIA PACIFIC CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 7 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 8 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 9 ASIA PACIFIC COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 10 ASIA PACIFIC COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 11 ASIA PACIFIC AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 12 ASIA PACIFIC AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 13 ASIA PACIFIC REPORTING & ANALYTICS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 14 ASIA PACIFIC REPORTING & ANALYTICS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 15 ASIA PACIFIC AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 16 ASIA PACIFIC AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 17 ASIA PACIFIC SECURITY MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 18 ASIA PACIFIC SECURITY MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 19 ASIA PACIFIC OTHER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 20 ASIA PACIFIC OTHER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 21 ASIA PACIFIC CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 22 ASIA PACIFIC CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 23 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2013 - 2016, USD MILLION
  • TABLE 24 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2017 - 2023, USD MILLION
  • TABLE 25 ASIA PACIFIC CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 26 ASIA PACIFIC CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 27 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 28 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 29 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 30 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 31 ASIA PACIFIC CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 32 ASIA PACIFIC CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 33 ASIA PACIFIC DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 34 ASIA PACIFIC DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 35 ASIA PACIFIC CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 36 ASIA PACIFIC CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 37 ASIA PACIFIC WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 38 ASIA PACIFIC WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 39 ASIA PACIFIC OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 40 ASIA PACIFIC OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 41 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 42 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 43 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 44 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 45 ASIA PACIFIC LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 46 ASIA PACIFIC LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 47 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 48 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 49 ASIA PACIFIC PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 50 ASIA PACIFIC PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 51 ASIA PACIFIC PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 52 ASIA PACIFIC PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 53 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 54 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 55 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 56 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 57 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 58 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 59 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 60 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 61 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 62 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 63 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 64 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 65 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 66 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 67 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 68 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 69 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 70 ASIA PACIFIC CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 71 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 72 ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 73 CHINA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 74 CHINA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 75 CHINA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 76 CHINA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 77 CHINA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 78 CHINA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 79 CHINA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 80 CHINA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 81 CHINA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 82 CHINA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 83 CHINA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 84 CHINA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 85 CHINA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 86 CHINA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 87 CHINA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 88 CHINA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 89 JAPAN CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 90 JAPAN CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 91 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 92 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 93 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 94 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 95 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 96 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 97 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 98 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 99 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 100 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 101 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 102 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 103 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 104 JAPAN CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 105 INDIA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 106 INDIA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 107 INDIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 108 INDIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 109 INDIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 110 INDIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 111 INDIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 112 INDIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 113 INDIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 114 INDIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 115 INDIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 116 INDIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 117 INDIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 118 INDIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 119 INDIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 120 INDIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 121 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 122 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 123 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 124 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 125 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 126 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 127 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 128 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 129 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 130 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 131 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 132 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 133 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 134 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 135 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 136 SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 137 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 138 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 139 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 140 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 141 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 142 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 143 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 144 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 145 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 146 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 147 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 148 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 149 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 150 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 151 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 152 SINGAPORE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 153 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 154 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 155 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 156 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 157 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 158 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 159 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 160 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 161 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 162 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 163 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 164 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 165 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 166 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 167 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 168 MALAYSIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 169 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 170 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 171 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 172 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 173 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 174 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 175 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 176 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 177 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 178 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 179 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 180 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 181 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 182 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 183 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 184 REST OF ASIA PACIFIC CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 185 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS- CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 186 PRODUCT LAUNCHES - CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 187 KEY INFORMATION - CISCO SYSTEMS, INC.
  • TABLE 188 KEY INFORMATION - IBM CORPORATION
  • TABLE 189 KEY INFORMATION - ORACLE CORPORATION
  • TABLE 190 KEY INFORMATION - NICE LTD.
  • TABLE 191 KEY INFORMATION - 8X8, INC.
  • TABLE 192 KEY INFORMATION - FIVE9, INC.
  • TABLE 193 KEY INFORMATION - NEWVOICEMEDIA
  • TABLE 194 KEY INFORMATION - CONNECT FIRST
  • TABLE 195 KEY INFORMATION - ASPECT SOFTWARE PARENT, INC.
  • TABLE 196 KEY INFORMATION - 3CLOGIC

LIST OF FIGURES

  • FIG 1 MARKET BY SOLUTION TYPE
  • FIG 2 MARKET BY DEPLOYMENT TYPE
  • FIG 3 MARKET BY APPLICATION
  • FIG 4 MARKET BY ORGANIZATION SIZES
  • FIG 5 MARKET BY VERTICAL
  • FIG 6 MARKET BY COUNTRY
  • FIG 7 KBV CARDINAL MATRIX
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