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Market Research Report

LAMEA Cloud-Based Contact Center Market Analysis (2017-2023)

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LAMEA Cloud-Based Contact Center Market Analysis (2017-2023)
Published: April 30, 2018 Content info: 143 Pages
Description

The Latin America, Middle East and Africa Cloud-Based Contact Center Market would witness market growth of 26.2% CAGR during the forecast period (2017 - 2023). Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. Cloud-based solutions are cost-effective for Small and Medium-sized Enterprises (SMEs), adding to the growth of these solutions among the end-users. However, lack of awareness and potential risks of information loss would limit the market growth.

Based on Type, the Cloud-Based Contact Center market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large EnterprisesBased on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud. Based on Application, the Cloud-Based Contact Center market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others. Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others. Based on Countries, the Cloud-Based Contact Center market segments the market into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.

The market research report covers the competition analysis of key stake holders of the Latin America, Middle East and Africa Cloud-Based Contact Center Market. Key companies profiled in the report include 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia, Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.

Table of Contents

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Type
    • 1.4.2 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Application
    • 1.4.3 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Organization Size
    • 1.4.4 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Deployment Mode
    • 1.4.5 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Vertical
    • 1.4.6 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Segmental Analysis
      • 2.1.1.1 Market By Component Type
      • 2.1.1.2 Market By Deployment Type
      • 2.1.1.3 Market By Application
      • 2.1.1.4 Market By Organization Sizes
      • 2.1.1.5 Market By Vertical
      • 2.1.1.6 Market By Country
  • 2.2 Drivers, and Restraints
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. LAMEA Cloud-Based Contact Center Market

  • 3.1 LAMEA Cloud-Based Contact Center Market by Type
    • 3.1.1 LAMEA Cloud-Based Contact Center Solution Market by Country
    • 3.1.2 LAMEA Cloud-Based Contact Center Market by Solution Type
      • 3.1.2.1 LAMEA Computer Telephony Integration & IVRS Solution Market by Country
      • 3.1.2.2 LAMEA Automatic Call Distribution & Dialers Market by Country
      • 3.1.2.3 LAMEA Reporting & Analytics Market by Country
      • 3.1.2.4 LAMEA Agent Performance Optimization Market by Country
      • 3.1.2.5 LAMEA Security Market by Country
      • 3.1.2.6 LAMEA Other Solution Market by Country
    • 3.1.3 LAMEA Cloud-Based Contact Center Services Market by Country
    • 3.1.4 LAMEA Cloud-Based Contact Center Market by Service Type
      • 3.1.4.1 LAMEA Cloud-Based Contact Center Professional Services Market by Country
      • 3.1.4.2 LAMEA Cloud-Based Contact Center Managed Services Market by Country

Chapter 4. LAMEA Cloud-Based Contact Center Market by Application

  • 4.1 Introduction
    • 4.1.1 LAMEA Call Routing & Queuing Cloud-Based Contact Center Market by Country
    • 4.1.2 LAMEA Data Integration & Recording Cloud-Based Contact Center Market by Country
    • 4.1.3 LAMEA Chat Quality & Monitoring Cloud-Based Contact Center Market by Country
    • 4.1.4 LAMEA Workforce Optimization Cloud-Based Contact Center Market by Country
    • 4.1.5 LAMEA Others Cloud-Based Contact Center Market by Country

Chapter 5. LAMEA Cloud-Based Contact Center Market by Organization Size

  • 5.1 Introduction
    • 5.1.1 LAMEA Small & Medium Enterprises Cloud-Based Contact Center Market by Country
    • 5.1.2 LAMEA Large Enterprises Cloud-Based Contact Center Market by Country

Chapter 6. LAMEA Cloud-Based Contact Center Market by Deployment Type

  • 6.1 Introduction
    • 6.1.1 LAMEA Private & Hybrid Cloud Deployment Cloud-Based Contact Center Market by Country
    • 6.1.2 LAMEA Public Cloud Deployment Cloud-Based Contact Center Market by Country

Chapter 7. LAMEA Cloud-Based Contact Center Market by Vertical

  • 7.1 Introduction
    • 7.1.1 LAMEA Cloud-Based Contact Center in BFSI Market by Country
    • 7.1.2 LAMEA Cloud-Based Contact Center in Government & Public-Sector Market by Country
    • 7.1.3 LAMEA Cloud-Based Contact Center in Healthcare Market by Country
    • 7.1.4 LAMEA Cloud-Based Contact Center in Manufacturing Market by Country
    • 7.1.5 LAMEA Cloud-Based Contact Center in Retail & Consumer Goods Market by Country
    • 7.1.6 LAMEA Cloud-Based Contact Center in Telecom & IT Market by Country
    • 7.1.7 LAMEA Cloud-Based Contact Center in Media & Entertainment Market by Country
    • 7.1.8 LAMEA Cloud-Based Contact Center in Others Market by Country

Chapter 8. LAMEA Cloud-Based Contact Center Market by Country

  • 8.1 Introduction
  • 8.2 Brazil Cloud-Based Contact Center Market
    • 8.2.1 Brazil Cloud-Based Contact Center Market by Type
      • 8.2.1.1 Brazil Cloud-Based Contact Center Market by Solution Type
      • 8.2.1.2 Brazil Cloud-Based Contact Center Market by Services Type
    • 8.2.2 Brazil Cloud-Based Contact Center Market by Application
    • 8.2.3 Brazil Cloud-Based Contact Center Market by Organization Size
    • 8.2.4 Brazil Cloud-Based Contact Center Market by Deployment Type
    • 8.2.5 Brazil Cloud-Based Contact Center Market by Vertical
  • 8.3 Argentina Cloud-Based Contact Center Market
    • 8.3.1 Argentina Cloud-Based Contact Center Market by Type
      • 8.3.1.1 Argentina Cloud-Based Contact Center Market by Solution Type
      • 8.3.1.2 Argentina Cloud-Based Contact Center Market by Services Type
    • 8.3.2 Argentina Cloud-Based Contact Center Market by Application
    • 8.3.3 Argentina Cloud-Based Contact Center Market by Organization Size
    • 8.3.4 Argentina Cloud-Based Contact Center Market by Deployment Type
    • 8.3.5 Argentina Cloud-Based Contact Center Market by Vertical
  • 8.4 UAE Cloud-Based Contact Center Market
    • 8.4.1 UAE Cloud-Based Contact Center Market by Type
      • 8.4.1.1 UAE Cloud-Based Contact Center Market by Solution Type
      • 8.4.1.2 UAE Cloud-Based Contact Center Market by Services Type
    • 8.4.2 UAE Cloud-Based Contact Center Market by Application
    • 8.4.3 UAE Cloud-Based Contact Center Market by Organization Size
    • 8.4.4 UAE Cloud-Based Contact Center Market by Deployment Type
    • 8.4.5 UAE Cloud-Based Contact Center Market by Vertical
  • 8.5 Saudi Arabia Cloud-Based Contact Center Market
    • 8.5.1 Saudi Arabia Cloud-Based Contact Center Market by Type
      • 8.5.1.1 Saudi Arabia Cloud-Based Contact Center Market by Solution Type
      • 8.5.1.2 Saudi Arabia Cloud-Based Contact Center Market by Services Type
    • 8.5.2 Saudi Arabia Cloud-Based Contact Center Market by Application
    • 8.5.3 Saudi Arabia Cloud-Based Contact Center Market by Organization Size
    • 8.5.4 Saudi Arabia Cloud-Based Contact Center Market by Deployment Type
    • 8.5.5 Saudi Arabia Cloud-Based Contact Center Market by Vertical
  • 8.6 South Africa Cloud-Based Contact Center Market
    • 8.6.1 South Africa Cloud-Based Contact Center Market by Type
      • 8.6.1.1 South Africa Cloud-Based Contact Center Market by Solution Type
      • 8.6.1.2 South Africa Cloud-Based Contact Center Market by Services Type
    • 8.6.2 South Africa Cloud-Based Contact Center Market by Application
    • 8.6.3 South Africa Cloud-Based Contact Center Market by Organization Size
    • 8.6.4 South Africa Cloud-Based Contact Center Market by Deployment Type
    • 8.6.5 South Africa Cloud-Based Contact Center Market by Vertical
  • 8.7 Nigeria Cloud-Based Contact Center Market
    • 8.7.1 Nigeria Cloud-Based Contact Center Market by Type
      • 8.7.1.1 Nigeria Cloud-Based Contact Center Market by Solution Type
      • 8.7.1.2 Nigeria Cloud-Based Contact Center Market by Services Type
    • 8.7.2 Nigeria Cloud-Based Contact Center Market by Application
    • 8.7.3 Nigeria Cloud-Based Contact Center Market by Organization Size
    • 8.7.4 Nigeria Cloud-Based Contact Center Market by Deployment Type
    • 8.7.5 Nigeria Cloud-Based Contact Center Market by Vertical
  • 8.8 Rest of LAMEA Cloud-Based Contact Center Market
    • 8.8.1 Rest of LAMEA Cloud-Based Contact Center Market by Type
      • 8.8.1.1 Rest of LAMEA Cloud-Based Contact Center Market by Solution Type
      • 8.8.1.2 Rest of LAMEA Cloud-Based Contact Center Market by Services Type
    • 8.8.2 Rest of LAMEA Cloud-Based Contact Center Market by Application
    • 8.8.3 Rest of LAMEA Cloud-Based Contact Center Market by Organization Size
    • 8.8.4 Rest of LAMEA Cloud-Based Contact Center Market by Deployment Type
    • 8.8.5 Rest of LAMEA Cloud-Based Contact Center Market by Vertical

Chapter 9. Competitive Study

  • 9.1 KBV Cardinal Matrix
  • 9.2 Recent Industry Wide Strategic Developments
    • 9.2.1 Partnerships, Collaborations and Agreements
    • 9.2.2 Product Launches
    • 9.2.3 Mergers & Acquisitions

Chapter 10. Company Profiles

  • 10.1 Cisco Systems, Inc.
    • 10.1.1 Company Overview
    • 10.1.2 Financial Analysis
    • 10.1.3 Segmental and Regional Analysis
    • 10.1.4 Research & Development Expense
    • 10.1.5 Strategies at a Glance
      • 10.1.5.1 Mergers & Acquisitions
      • 10.1.5.2 Partnerships, Collaborations, and Agreements
      • 10.1.5.3 Product Launch
  • 10.2 IBM Corporation
    • 10.2.1 Company Overview
    • 10.2.2 Financial Analysis
    • 10.2.3 Segmental and Regional Analysis
    • 10.2.4 Research & Development Expense
  • 10.3 Oracle Corporation
    • 10.3.1 Company Overview
    • 10.3.2 Financial Analysis
    • 10.3.3 Segmental and Regional Analysis
    • 10.3.4 Research & Development Expense
  • 10.4 NICE Ltd.
    • 10.4.1 Company Overview
    • 10.4.2 Financial Analysis
    • 10.4.3 Segmental and Regional Analysis
    • 10.4.4 Research & Development Expense
    • 10.4.5 Strategies at a Glance
      • 10.4.5.1 Product Launch
  • 10.5 8x8, Inc.
    • 10.5.1 Company Overview
    • 10.5.2 Financial Analysis
    • 10.5.3 Regional Analysis
    • 10.5.4 Research & Development Expense
    • 10.5.5 Strategies at a Glance
      • 10.5.5.1 Product Launch
      • 10.5.5.2 Partnerships, Collaborations, and Agreements
  • 10.6 Five9, Inc.
    • 10.6.1 Company Overview
    • 10.6.2 Financial Analysis
    • 10.6.3 Regional Analysis
    • 10.6.4 Research & Development Expense
    • 10.6.5 Strategies at a Glance
      • 10.6.5.1 Product Launch
      • 10.6.5.2 Partnerships, Collaborations, and Agreements
  • 10.7 NewVoiceMedia
    • 10.7.1 Company Overview
    • 10.7.2 Strategies at a Glance
      • 10.7.2.1 Partnerships, Collaborations, and Agreements
  • 10.8 Connect First
    • 10.8.1 Company Overview
  • 10.9 Aspect Software Parent, Inc.
    • 10.9.1 Company Overview
    • 10.9.2 Strategies at a Glance
      • 10.9.2.1 Partnerships, Collaborations, and Agreements
      • 10.9.2.2 Product Launch
  • 10.1 3Clogic
    • 10.10.1 Company Overview
    • 10.10.2 Strategies at a Glance
      • 10.10.2.1 Partnerships, Collaborations, and Agreements
      • 10.10.2.2 Product Launch

LIST OF TABLES

  • TABLE 1 LAMEA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 2 LAMEA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 3 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 4 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 5 LAMEA CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 6 LAMEA CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 7 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 8 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 9 LAMEA COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 10 LAMEA COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 11 LAMEA AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 12 LAMEA AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 13 LAMEA REPORTING & ANALYTICS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 14 LAMEA REPORTING & ANALYTICS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 15 LAMEA AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 16 LAMEA AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 17 LAMEA SECURITY MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 18 LAMEA SECURITY MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 19 LAMEA OTHER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 20 LAMEA OTHER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 21 LAMEA CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 22 LAMEA CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 23 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2013 - 2016, USD MILLION
  • TABLE 24 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2017 - 2023, USD MILLION
  • TABLE 25 LAMEA CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 26 LAMEA CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 27 LAMEA CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 28 LAMEA CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 29 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 30 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 31 LAMEA CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 32 LAMEA CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 33 LAMEA DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 34 LAMEA DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 35 LAMEA CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 36 LAMEA CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 37 LAMEA WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 38 LAMEA WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 39 LAMEA OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 40 LAMEA OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 41 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 42 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 43 LAMEA SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 44 LAMEA SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 45 LAMEA LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 46 LAMEA LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 47 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 48 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 49 LAMEA PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 50 LAMEA PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 51 LAMEA PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 52 LAMEA PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 53 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 54 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 55 LAMEA CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 56 LAMEA CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 57 LAMEA CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 58 LAMEA CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 59 LAMEA CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 60 LAMEA CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 61 LAMEA CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 62 LAMEA CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 63 LAMEA CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 64 LAMEA CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 65 LAMEA CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 66 LAMEA CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 67 LAMEA CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 68 LAMEA CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 69 LAMEA CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 70 LAMEA CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 71 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
  • TABLE 72 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
  • TABLE 73 BRAZIL CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 74 BRAZIL CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 75 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 76 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 77 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 78 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 79 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 80 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 81 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 82 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 83 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 84 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 85 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 86 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 87 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 88 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 89 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 90 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 91 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 92 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 93 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 94 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 95 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 96 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 97 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 98 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 99 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 100 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 101 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 102 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 103 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 104 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 105 UAE CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 106 UAE CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 107 UAE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 108 UAE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 109 UAE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 110 UAE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 111 UAE CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 112 UAE CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 113 UAE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 114 UAE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 115 UAE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 116 UAE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 117 UAE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 118 UAE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 119 UAE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 120 UAE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 121 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 122 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 123 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 124 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 125 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 126 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 127 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 128 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 129 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 130 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 131 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 132 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 133 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 134 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 135 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 136 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 137 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 138 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 139 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 140 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 141 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 142 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 143 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 144 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 145 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 146 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 147 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 148 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 149 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 150 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 151 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 152 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 153 NIGERIA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 154 NIGERIA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 155 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 156 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 157 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 158 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 159 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 160 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 161 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 162 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 163 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 164 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 165 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 166 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 167 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 168 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 169 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
  • TABLE 170 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
  • TABLE 171 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
  • TABLE 172 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
  • TABLE 173 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
  • TABLE 174 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
  • TABLE 175 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
  • TABLE 176 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
  • TABLE 177 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
  • TABLE 178 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
  • TABLE 179 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
  • TABLE 180 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
  • TABLE 181 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
  • TABLE 182 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
  • TABLE 183 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
  • TABLE 184 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
  • TABLE 185 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS- CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 186 PRODUCT LAUNCHES - CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 187 KEY INFORMATION - CISCO SYSTEMS, INC.
  • TABLE 188 KEY INFORMATION - IBM CORPORATION
  • TABLE 189 KEY INFORMATION - ORACLE CORPORATION
  • TABLE 190 KEY INFORMATION - NICE LTD.
  • TABLE 191 KEY INFORMATION - 8X8, INC.
  • TABLE 192 KEY INFORMATION - FIVE9, INC.
  • TABLE 193 KEY INFORMATION - NEWVOICEMEDIA
  • TABLE 194 KEY INFORMATION - CONNECT FIRST
  • TABLE 195 KEY INFORMATION - ASPECT SOFTWARE PARENT, INC.
  • TABLE 196 KEY INFORMATION - 3CLOGIC

LIST OF FIGURES

  • FIG 1 MARKET BY SOLUTION TYPE
  • FIG 2 MARKET BY DEPLOYMENT TYPE
  • FIG 3 MARKET BY APPLICATION
  • FIG 4 MARKET BY ORGANIZATION SIZES
  • FIG 5 MARKET BY VERTICAL
  • FIG 6 MARKET BY COUNTRY
  • FIG 7 KBV CARDINAL MATRIX
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